Rose Internal Medicine/Diabetes's Online Review Report Card

I had been going here for 20 plus years and can't believe the "care" quality has gotten this atrocious. The office staff are rude and can't problem solve. I asked for a referral from office via the message function, they told me i needed an appointment for a test and referral which I then booked. I was then called day before and informed my "care team" wont see me as I need to see my PCP for a referral, whom isn't available for two plus weeks. I asked for my options and was given none. The utter definition of incompetent and no accountability nor care for your patients and simply rush you out without putting a thought into anything If you are part of the office you are part of the care team. Terrible "care" and I will be finding a new PCP.

Twice, I have arrived at DIM for a scheduled appointment that they do not have on record. I show them the confirmation texts and confirmation emails, and that does not seem to matter. The staff, generally speaking, is rude at best and incompetent at worst. If you are switching from their practice to another, they will make it as difficult as possible: your medical records will not be sent unless you fill out an additional form and **deliver it to them in person, via mail, or via fax.** You cannot email them this form, still, in the year 2024. They constantly switched my primary healthcare provider and made me sit through several "new patient" meetings as a result of their own internal mismanagement -- I was not a "new patient" at any time, but I sat through several "new patient" appointments over the course of 3 years because they can't keep a doctor on staff for longer than a few months at a time. Finally, the woman Donna at the office is extremely condescending and rude no matter what you ask or are calling about. It could be as simple as "I'd like to schedule an appointment" and she immediately adopts a deeply condescending tone, like she is talking to a child. My most recent phone call with Donna just ended with me asking "Okay, when will my records be sent to my new provider?" and she said "It usually takes 30 days." Stunned, I confirmed, "It'll take 30 days to fax my medical records to my new doctor?" and Donna said "I did not say that. You don't listen. I said it NORMALLY takes 30 days. Are you hearing me? Can you hear? Do you understand?" I said "Don't condescend to me" and she said "FUCK YOU, FUCK YOU, FUCK YOU" and hung up the phone.

Dr Kubaska is a model physician

This office is so woefully mismanaged and it's driving away the good providers. I started as a new patient with an NP in December, she quit a week later. I followed up for an issue with a PA in March, she quit a week later. I needed labs for an ongoing condition and they ordered the wrong labs for me, so I had to get 2 separate blood draws. I had a medical issue in May and was bullied into doing telehealth just for an extremely rude doctor (Dr. Mangalik) to spend less than 5 minutes with me and tell me to "keep doing what I'm doing". Don't worry, he still billed me for this priceless advice. Now I'm being told I need to establish care with someone else, can you not just read my chart? I will not be going back.

I have had nothing but the absolute best service from my doctor at this practice, Connie Desarden. She and/or her team always respond promptly to messages I send and her bedside manner is so patient and kind. She is very knowledgeable and I feel 100% comfortable with her care. She remembers me each time I am in and I truly never feel rushed when I am talking with her. I can't say enough great things about her practice and the care I'm receiving. Highly recommend!

There has never been one moment where I haven’t been supported while coming here. Everyone is so kind and courteous and reassures you that you matter. Highly, highly recommend!

I've trusted them with my life for over 30 years. I'll trust them for the next 30.

Amanda Shumaker is amazing. So much info. She's great

Stanley J Kerstein seemed to be very impersonal upon entering the room. He wasnt too interested ( or maybe CU buying them out and pressuring Drs to take less than 10 min per pateint?) He pressured me to vaccinate despite the fact I told him I was allergic to eggs and our family has had severe Permenant damage from vaccines AND that I DO NOT VACCINATE. He STILL then pressured me to do other vaccines!! My spouse and I realized he wasn't someone who would LISTEN to his patients in any situation so we left never to return. Now it was reported in a lawsuit against HHS who couldnt produce ANY double blind safety studies over 50 years: Its never been safety tested using double blind studies. Glad Im my own advocate and sad that Drs dont even know these facts to protect and advocate for their pateints . RFK Jr sued Monsanto and won last year. He won the HHS lawsuit., HHS oversees CDC abd FDA, and has been directly responsible for vaccine safety testing which they never did. Heres the science: https://www.icandecide.org/white-papers/

I've been going to DIM for over 10 years. My experience started off well enough with Cara Dawson. She was a no-nonsense type, but seemed very intelligent and good at her job, medicine. She left and then I was assigned a younger woman, a PA I think. She was good for me as I didn't have any major ongoing issues. Then she left and I was given Dana Isaacson. UGH. My DIM experience took a major decline when started seeing Dana. Let me tell you some of the things Dana did & said to me, her patient: -Left out first annual exam without completing a pap, which I made clear both to scheduling and her during appt that was the main reason I came in. -Changed my birth control prescription without telling me/I didn't ask for a change. -Didn't know what Hemochromatosis is even after I reminded her I have it, and tried to recommend something that would directly interact with the condition -Repeatedly stated "oh I didn't know that about you, I don't have your records" ARE YOU KIDDING ME? As a patient who's attended the same practice for 10 years I have to worry my Dr doesn't have access to my records?! Was that true or was she just lazy? Either way a patient shouldnt need to ask the new Dr she is assigned is doing her homework. -On second year appt together I basically have to demand a pap. She fumbles for about 10 mins and then takes off her gloves and gives up. She said "if I can't do it, no one on this office can. I do more paps than any other Dr here." I beg to differ as I've never had a Dr struggle to complete them in the past. I'm not exaggerating, I had to BEG her to try again. She was very irritated with me but finally completed it. I think?? -Walked into one of our appts visibly irritated talking about how she didn't have time for our visit because it "was scheduled wrong". I had followed the prompts from an email appointment reminder DIM sent me. Again, not my fault but a system error. No hello, hi just "I DON'T HAVE TIME FOR YOU". -She reaaalllly pushed the anti depressants hard even after I was clear I wasn't interested in the chemical path. I shared these concerns with MGMT and they basically shrugged their shoulders and said "she's leaving soon". I have such a bad taste in my mouth I haven't been back in over a year. -