Laser Remedy Skin Solutions's Online Review Report Card

Wonderful customer service. Latest laser technology for best results. Clean and comfortable facility. Easy access and parking. Highly recommend Laser Remedy!

I got some work done this past weekend and had a very great experience. Very professional and very safe COVID protocols. Highly recommend!!

Leave the lasers to Dr. Evil and avoid this establishment.

I had laser hair removal on my upper body on August 7th, 2020. Long story short- I was burned all over my arms, shoulders, and upper back by the laser specialist 2 months prior to my wedding (see photos attached). This facility does not know how to treat dark skinned people appropriately! It was my 3rd appointment with Amanda (4th overall), and she was great up until my last visit. She told me I looked tanner than usual, to which I reported that yes- I had been by the pool a few times since I last saw her. She said that she would just adjust the settings on the laser. She ended with my arms with the larger laser, and I told her that it was feeling a little more sensitive than usual. She responded with “yeah, it’s going to feel a little spicy” and just kept powering through. I felt my arms were way more tender when I checked out, and it progressively got worse with each minute. I drove the whole way home in pain and called the office as soon as I got home. I noticed that I had dark pink/brown, painful burn marks all over my arms. Amanda said it was probably just a “histamine response,” and she said she would drop a bottle of spray that should help off to my house that day. I went home afterwards only to find no bottle was left at my door. I texted pictures to the owner, Debbie, who responded by saying that she will give me 2 free sessions after my package is over. (I bought the buy 4 get 2 free, so really have just paid for 4 sessions without any benefit- But WHY would I ever return after receiving burn marks all over both of my arms, shoulders and top of my back...?) I had to repeatedly text Debbie to ask what I needed to do to help reduce scarring and the hypopigmentation because my wedding was coming up. She responded with recommendations that I only spend max 10-15 minutes out in the sun and wear long-sleeved shirts all other times (in the middle of summer) with a lot of sunscreen. She ended with “fingers crossed” that it works. Debbie also tried to comfort me by saying that a dark African American man was burned the same way and all his pigment came back. This facility does not know how to treat dark skinned people appropriately! I do not feel safe returning to their office. I have been dealing with glares from people and people actually concerned that I cut my arms. It looks awful, and Debbie just keeps responding that it will even out with time. They originally said that it would only take a "few weeks," but I went to a dermatologist who said it could be upwards of a year and permanent hypopigmentation is possible. I am incredibly disappointed at the neglect this esthetician took during my appointment. Every laser hair removal website that I have read talks about rescheduling appointments if people have been out in the sun for laser hair removal and tattoo removal. Debbie herself reported that it was a mistake when I told her the situation and she said she will need to have a discussion with her staff about it. I was not given the option to reschedule OR told about the consequences of not rescheduling at the time of my 4th appointment. I texted Debbie to let her know that the marks have not lightened and that the spray tanning treatment I got recently has not worked, to which she responded "Makeup should event it out." I have cried at least 1x/day regarding this situation, especially since my wedding was coming up. They are not taking this seriously, otherwise they would have offered me more than just a spray and free sessions and actually offered real advice - like consulting with a dermatologist. They do not want to take responsibility for their actions and did not offer advice until I pushed them to give me something that I could do to help my situation. Update to review: The concessions that they are talking about are the free sessions to continue treatment with them, rather than offering a refund of my money. When they say adverse reactions can happen in the sun- I was already burning before walking out of the office. Again, poor excuses for poor quality work.

Debbie made my tattoo removal process as painless as possible with her great personality and was extremely professional.

Leann is AMAZING, she did a dermaplane facial for me and my skin feels and looks so good!! I also love the products that they use; Skinceuticals, Obagi and Revision to name a few. HIGHLY recommend!

Great experiences here. Professional, on time, kind, efficient and knowledgeable. Highly recommended!

I showed up a week before my actual appointment on accident and they were more than happy accommodate me. They were extremely informative on how my tattoo removal would go and how to take care of it after. The process went by in 5 mins as I have an extremely small tattoo that I wanted removed. Would definitely recommend.

I have been going to LR for many years for my horrible acne, laser hair removal and fillers/botox. They are always so friendly and welcoming. The office is extremely clean and the staff is professional. Over the past year they have almost completely cleared all my acne with facials and lasering. I am almost completely finished with my hair removal and am SO happy to not have to shave anymore. I love all the skincare products they sell and use them religiously. LR has been the saving grace to my skin! I could not recommend this business more. I always leave feeling more confident and relaxed.

Loved Amanda! So great and knowledgeable. Set me up with a plan and had great recommendations for me. Highly recommend. Everyone is so friendly!