Benjamin Warta's Online Review Report Card

Office staff and their “office policy” made this one of the WORST customer experiences I’ve had in a long time. I went to the wrong address right across C470 on Broadway and called to tell Dr Wartas office that I would be a few min late as I just got the correct address. The poorly-trained girl at the front said “our company policy says we can’t see you if you are more than 7 min late.” She said I had to reschedule. I had moved a meeting and took a client zoom call while sitting in my car to ensure I would t be late and then to realize a 7 min delay is not accommodated is infuriating! COMPANY POLICY?! Well my policy is I will NEVER return. How long do customers sit waiting? First this is the worst thing to say to a customer. Second, there are so many optometrists in Littleton that your policy will surely hurt your business. I speak on marketing and customer service at conferences and will be using this as one of the WORST customer experiences I have had.

Office staff and their “office policy” made this one of the WORST customer experiences I’ve had in a long time. I went to the wrong address right across C470 on Broadway and called to tell Dr Wartas office that I would be a few min late as I just got the correct address. The poorly-trained girl at the front said “our company policy says we can’t see you if you are more than 7 min late.” She said I had to reschedule. I had moved a meeting and took a client zoom call while sitting in my car to ensure I would t be late and then to realize a 7 min delay is not accommodated is infuriating! COMPANY POLICY?! Well my policy is I will NEVER return. How long do customers sit waiting? First this is the worst thing to say to a customer. Second, there are so many optometrists in Littleton that your policy will surely hurt your business. I speak on marketing and customer service at conferences and will be using this as one of the WORST customer experiences I have had.

The very best and most professional service. My rimless frames broke. I sure wish someone in the office was working remotely so I could find my frame size and order a replacement online. I could then have my lenses put in when the office opens and not have to wait another 3 weeks.

Good doctor. Very patient and friendly

NEVER want to go to another eye doctor. Very professional and extremely friendly. Always explains what he's looking at in a way that anyone can understand.

Great Doctor very personable and orofessional

I have been seeing Dr. Warta for several years now and he has made me feel very comfortable, he has been very responsive and understanding to an eye issue I've had for quite a while. The staff is very nice and helpful as well.

Everyone in the office is so very helpful and pleasant.

I really like Dr. Warta. He is soft spoken but very thoughtful and perceptive as well as thorough.

Fantastic doctor! He and his team really care about their patients individually, and ensure they get what is best. I highly recommend Dr Warta.