Sierra Rehabilitation & Care Community's Online Review Report Card

My sister has been here for a few years and gets good treatment and lots of TLC from the staff.

What follows is the text of the thank you note I was moved to send to the Sierra team on August 3, 2021:It was for the saddest of reasons that I boarded a plane in Chicago last Wednesday (the 28th) and flew to Denver, and from there cabbed it to Lakewood. Sitting bedside while my childhood friend Eric Alenius drew his final breaths was incredibly difficult. But the courteousness, kindness, and solicitousness of every staff member I encountered during my two visits helped to cushion the ordeal. A special thanks to Kelly for her great thoughtfulness in telling me that when Eric learned I was coming he grew excited; considering that he was barely responsive during the hours I was with him, I don’t know how true this really was, which only adds to the thoughtfulness of the gesture. I remain also thankful for Kelly’s assistance in helping me find a place to stay that night. Also, a special shout-out to the cheerful gal who secured permission for me to sit with my friend an hour before the eight o’clock opening on my second visit when she saw me sitting outside waiting. I didn’t ask to be admitted early--she took it upon herself. Because of her thoughtfulness I was able to spend more time with my friend before I had to catch my return flight home. A special thanks also to the lovely lady who spent time answering additional questions in the hallway outside Eric’s room before I left (was her name Cheryl? My apologies if I am wrong).God bless you all. You’re a great team doing great work in the one of the toughest jobs of all.

Just started working there about a month ago. I look forward to working everyday with a great housekeeping team led by Mauricio, who makes sure we have all the tools we need to make residents feel at home. Great overall staff. Feels good to be helping our residents on a daily basis.

I work at Sierra. I am a laundry worker. I have worked there for 3 years. Great place to work.

I been at sierra for 15 year's and this is the best place to work at the Administrator,Don,Adon have been really great treat everyone like family. I had my mother living here and everyone treat her very good in her care i am greatful to work at sierra.💓

I have worked at Sierra for nearly four years now, .and worked in health care at two other homes prior to sierra, and my experience at Sierra has been a blessing. My administrator, DON, and ADON have been incredibly helpful, caring, and flexible. I have always felt welcome and open to talk to any of my supervisors and management about any concerns, and their follow up has always been incredible. With the great management, incredible CNAs and Nurses, and the social service team all working their hardest, Sierra has become an incredible place not only to be employed but to live. I am eternally grateful for this amazing job, thank you to Daniel Webb, Adisa Ramirez, and Margaret Baca.

After I wrote this review I was contacted by someone that assured me they were going to do a full investigation and I would hear back from the head administrator by the end of October.  Meanwhile, I went to Colorado so that my brother and I could collect my dad's things at Sierra Rehabilitation and put together a memorial service.  When we got to Sierra they all kept saying how much they loved my dad.  I gave the woman who showed us where dad's things were that they put in a box the information about the memorial service.  She wrote it down and appeared to be interested and even said she would let the other residents know about it.  The church was approximately 2 blocks away.  I wasn't surprised that no one showed up from Sierra Rehabilitation to the memorial service not even Jill, the one who was supposedly closest to my dad.  The service was on a Sunday and she has that day off.  We were told there were more things of my dad's to pick up from Sierra they forgot to give us.  When we got there Jill said she couldn't make it because "they wouldn't give her time".   My brother and I did not respond even though we knew she had that day off.  I doubt that the information was even shared with the residents about the service because if they did they would have to provide transportation.I still have not received a call from the head administrator of Sierra Rehabilitation and Care Community regarding their investigation.  I will write another update later.

My dad died there.  No one called me to let me know that he died and when I called prior to his death trying to talk to him since I am in another state I had to leave four messages for Kimberly that were never returned.  They also took his monthly income for themselves and did not keep up his insurance so no funeral expenses will be covered.

My father stayed here for two weeks before passing away. This was unexpected but they did everything to help him and our family. They really made him as comfortable as possible and that helped us start to process what was happening. I really appreciate the doctor, nurses and administration for how they treated my father. They are very near to my heart.

My sister lived at Sierra Rehab from August 2017 to Oct 2, 2017 and received the most wonderful care from all of the staff. From the helpful and thoughtful social worker, to the nurses, CNAs. activity gals and housekeeping staff, my sister received the best of care and oversight as she transitioned from being admitted for rehab to gently slipping into hospice protocol. The staff creates a community feeling and some of the patients help out which benefits everyone. I felt the positive energy of Sierra from the first day until my sister's peaceful passing in this caring place. The staff was very kind, compassionate and friendly to me as well and that helped me at a difficult time.