Cedar Point Health- Family Practice's Online Review Report Card

Very disappointed

I didn’t want to leave a bad review but I feel like you should know what to expect when you go to CPH. The people seem nice enough but they just don’t perform. Here are the events that have lead me to look for another provider of health services. -A heart condition was diagnosed as a sinus infection. -An order for an immediate heart test was not sent delaying it for a week. -Another order to extend a heart monitor was just ignored. -Still waiting on a call back from last week on these issues. We’ve come to expect lackluster service at most retail but I just can’t accept it when it comes to my health.

I was put on a high blood pressure medication one month ago. I'm leaving town for two weeks and called them 7 days ago to ask if I could get another month's supply as I wouldn't have enough to get me through the 2 weeks. Sure, no problem they said. Went to pick it up today and they said they can't fill it. Cedar point did not explain my dilemma. SERIOUSLY! The pharmacy wouldn't call the doctor until later in the day. Guess I'll go without. But now my blood pressure is on the rise. Idiots! 😣😖

The mental health team is amazing. Dr.Sargent is compassionate and listens to every concern I’ve had. Catherine Anderson at the Nevada location has been so easy to work with and is easy to talk too!

0

2 stars only because Lindsey Greenfield stepped up to assist my wife. Beyond that, should you desire a medical practice that is disorganized, fast to pass the buck, have no sense of urgency in their communication with you, unprofessional office management, and lack of common business sense, then this is the place for you.

I was impressed with scheduling and the doctor I saw. They were kind and answered all my questions. The billing department, though, has no idea what they are doing. I was told the first time I called, they billed my insurance incorrectly, and they would resubmit and fix it the same day. Today, I call back, and they have ZERO idea of what I'm talking about. Kiara is rude and will talk down to you. She is why I canceled all future appointments with this clinic and will be finding a new doctor. The billing department is overcharging patients, so pay attention to how they bill your insurance. No one could explain why I was being charged $240 for a 30 min consultation visit with no exam. The doctor literally only discussed the medical records I had sent over to them prior to my appointment. Due to their predatory practices and unwillingness to justify their pricing, I launched an investigation with my insurance provider to dispute their charges. Even my insurance provider, as well as other clinics in both Delta and Montrose, were all surprised at how they conduct business here. They have never heard of splitting a first-time patient visit into two separate billable visits as it should only be one. Please reconsider this place before giving them your business.

Attentive and professional front desk staff. Dr. Clagett and his nurse Max bring back confidence that we have great quality health care in the Montrose community.

The worst experience I’ve ever had with a office I’ve needed x rays done for 3 days and they keep transferring me to a different place..I’ve yet to talk to one intelligent person who can help

Horrible office communications. Can never receive a call back, when asked by automated recording fir certain departments. Extremely difficult to receive medical records released when needed. Experienced low level medical care when needed.