Crown Point Surgery Center - Parker's Online Review Report Card

I had to have a pretty rough outpatient surgery, but everyone here was so kind and empathetic. From the knowledgeable anesthesiologist to the encouraging post-op nurses, this was the best surgical experience I've ever had (I've had 3 others so far). If I ever need anything done again, I'll be choosing a surgeon who operates out of this surgery center. The team makes all the difference (kudos to my excellent surgeon, Lisa Perryman, too! Because it matters who's holding the surgical tools, too ;).

I received my total thyroidectomy here and had a great experience. Everyone was kind, gentle, and helpful. My surgery went very smoothly. I'm thankful I had my major surgery here! Thank you to the Parker Adventist Surgery Team!

Just had a procedure there. Everyone was great and it went so smooth and well organized!

First colonoscopy at 39 yrs due to fam history. The Crown Point Team took great care of me. Warm blankets and patience when they couldn’t get my tiny veins and dehydrated body to give a blood sample after not being able to pee. Dr. Perryman is the best, anesthesiologist explained everything. Woke up like nothing ever happened. Best you can ask for given the type of procedure.

Everyone from the front desk, pre/post op and anesthesiologist were incredibly kind, caring and descriptive of every step along the way. I was very pleased with the entire experience through out my surgical procedure. Thank you!

The staff is nice and working as hard as they can, but they are so overbooked. Every time I come in with or without an appointment it is a long wait. There were at least 15 people in line today.

Similar story to what others have shared here. Billing is a complete mystery and very much like a scam. My partner had a cash-pay surgery back in April. A week before the surgery, her quote more than doubled. They said due to additional billing codes based on updates from her surgeon (the surgery plan never changed.). We should have cancelled, but had already been through multiple scheduling hassles to get the date we had. We paid the full quote on admission, before surgery. Here we are seven months later, and they have the audacity to send an invoice to her for an additional $900. No explanation with the invoice, just I noted it was 7 months since her surgery. After communicating with them, the only justification for the new bill is they "found new charge codes." No. Not. Even. Close. You don't get to bill for a cash pay service several months after we pad in full and our transaction is done. They have never provided the detailed invoice that we requested at the time of surgery. They give no explanations. They just expect you to keep sending them money because they say you owe them. Never again.

Crown point owe's me $150 for canceling my surgery as it states on your paperwork.

Recieved a call from this center...Unknown how they got my cell #... But no surprise. Please at most say we're sorry we dialed the wrong number and not say a word.

Staff was efficient and courteous for the actual procedure but major lack of transparency in billing. My original out of pocket expected to be around $500 and ended up being almost $1700 and they are unwilling or unable to provide a bill showing what I am being charged and have provided multiple different explanations including blaming the doctor. They repeatedly send a statement showing a total without any details , not even the name of why I went, service date anything and there is concern what they billed insurance is wrong per the doctor’s office or that insurance processed wrong because my charges differ so much than other patients. But after 3 requests and agreeing to send, they won’t provide the actual details. Now I wonder if costs went up due to Covid giving them an opportunity to bill more to make up for elective procedures being canceled???? If not something hard to explain then what is their reason to not share the details when all the other providers I have worked with are willing to do so. I have no trust that this place bills fairly and concerned that they feel it is fair to ask patients to pay no questions asked ( from statement made from their office staff).