Gohealth Urgent Care's Online Review Report Card

The experience was the best I have ever had at a health care facility. Everything was friendly professional and caring. The wait time was also short…very refreshing

Looked online to make an appointment and the website showed a 48 minute walkin wait. So I went down to the clinic to get my covid test and registered as a walkin. The lady at the desk told me to wait in my car which I did.When I registered after my checkin the registration said it would be more like a 2 hour wait. So I waited an hour and went in and asked the receptionist what the wait would be like as I had my dog in the car and was going to bring her home. She told me it wouldnt be long at all she was entering in the registrations now and I should be called soon.Another hour goes by and she says to me your next I told her I had wished she told me to take my dog home because I had been waiting for 2 hours now. Her manager jumped up from her desk and told in a loud voice not to talk to her staff that way we exchanged comments she interrupted me while talking down to me I told her I would wait.Finally get in and get test waiting more after the test for a physician to visit me which she did after almost 10 minutes and said OK goodby.The absolute WORST treatment I have ever gotten at a medical facility I will not be going back and I will be telling people to avoid this place.To be clear the lady at the reception was fine it was her manager that lost her cool and decided that she could treat people like they were below her I was shocked.

I dont understand why this clinics advertise walkin when you go to one in Machester and no one is there yet they say no more walkins. Whats the point of having this clinics if they dont want to work. I went there for just a flu shot it was empty yet they didnt take anymore walkin. What a Joke of an urgent care.

724 pm. Not walkin. Turned several of us away. Didn’t ask why we were there. I didn’t try to make an appointment as they advertised they were walkin. I was bleeding and came because I was not able to get the bleeding stopped at home.

Worst experience ever. Long story short it felt as though they didn’t even want us there and were trying to push us off on the emergency room. I thought perhaps miscommunication on our part and tried to explain the symptoms better and they seemed as though the didn’t want to hear it and ignored everything we said just kept saying they couldn’t help and we need to go to the e.r. We went to a different walk in and were seen immediately was diagnosed as a sinus infection and were told the e.r. Would have been extremely unnecessary

This is a nice facility with great services availableportable xray some blood work Strep testingetc. The problem is some staff need customer RESPECT and SERVICE training in a big way. SOME OF THE STAFF ARE WONDERFUL TRULY CARING PROFESSIONALS The others are poisonous to your mission. HHC NEEDS TO FIX THIS PROBLEM ASAP Thanks Stay Safe

Would recommend this friendly Walkin Clinic 😊

I made an appt and waited briefly. I was in a room and they checked her temp etc. her doctor was a physician Assistant. I believe Emily? She was amazing She checked Madeline very closely. Told me she is there till 8pm if anything changes. I felt so comfortable. In an emergency I will absolutely drive 40 min away to go here

I was told I could be seen as a walk in over the phone and upon arrival was turned away and told no more walk ins were being seen. Poor communication=poor service.

I am usually very happy with this practice. However on 911 I was seen for abdominal pain that I had been experiencing going on a week at that point. I tell the dr or NP that I have GI issues at times and I really thought a certain medicine I used to take would suffice of process of elimination since earlier in the week I was tested and cleared of a UTI. So having abdomen pain of course the person pressed on my abdomen. The right side was sensitive but not painful the left side not so much at that time. She said you’re gonna have to go to the ER. Citing a possible appendix issues. I knew with out the fever throwing up and my appetite was seemingly unaffected. That it wasn’t my appendix. I complied against my better judgement and went only to waste four hours of my Saturday at the Er for nothing … they said that walk ins tend to go overboard at times. I understand better safe than sorry. But it also pays to listen to the patient better. Because now I’ve wasted all that time and I’m still in pain. 🤦🏻‍♀️