Living Well Primary Care's Online Review Report Card

Hard to get a hold of. I’ve been calling EVERY DAY during the week for the past 3 weeks and have not been able to get anyone. It is so annoying. I understand they are busy but they NEVER call back, even after I left multiple voicemails. Please fix this issue. I’m at the point where I’m seriously considering a new PCP

This woman is not qualified to treat heart conditions in black people, in my opinion. My brother was having chest pain for almost a year and apparently said she felt it was acid reflux and not a heart condition. He died August with a complete blocked artery. My question is, how does a so called professional not catch this especially after hearing his symptoms? Then she didn't even have decency to sign the card. I am also a patient (was). There is a lot of bad communication surrounding her and staff. Since quarantine it's very hard to get her on phone when she now works half the time at home. I told her about the lack of care and communication and she responds "don't insult me". I told her to take that up with her staff. Then she is constantly changing my bp meds at the pharmacy without telling me. When I had no issues with the one prescribed prior to seeing her. Prior to my brother passing I already made the decision to no longer see her. However his death solidified everything. Treat with her at your own risk but its not worth the death of you or a family member.

Does anyone answer the phone at this practice???? How is this a doctor office. I have been calling for 3 weeks and nothing

I would not recommend this place. I made an appointment 6 months ago and was never seen. First time, they cancelled my appointment last minute. Then I make a second appointment, and I am told 4 days before said appointment the provider is not available and the only other provider isn’t taking new patients for another 6 months. Mind you, I made this appointment to have my medications filled in a timely manner so it wouldn’t be urgent. But now that I’ve waited this long and wasted this time, my medication refills are urgent. And I’m told by them to “call my insurance company or go to urgent care to have them filled,” which was exactly what I was trying to avoid. I am very disappointed and upset at the situation they put me in and clearly they had no empathy.

The best doctor ever the staft is wonderful

Dr Collin's staff is incompetent, has no compassion and should not be in healthcare! Spoke with Dr. Collins and she scheduled me for a sick visit, the secretary Shauny called me 5 times while I was at work to reschedule because "the time was too late and they needed to go home". What?! I got new ins and called the office to give them the info about 4 times and was put on hold then told that the office was closing in 5 mins so I should call back the next day. I then go to my appt and was denied care because "it took you too long to find your ins info". Mind you this is an overdue physical because they rescheduled it before and I was also recently in the ER with no follow up appt. Very disheartening. I WILL NOT BE GOING BACK OR RECOMMENDING ANYONE TO GO THERE!

I was referred to Dr. Collins by a friend. I'm sure she's a great doctor. However, the receptionist is very rude and unprofessional. Think her name was shauny.Just trying to make an appointment was a hassle. First after being on hold for over 10 minutes, without the phone on mute. Then to be told i needed to provide my ssn to make a appointment. I have never heard of that requirement. Goodluck, i will never visit there.I wi

I’m extremely satisfied with Dr.Collins and Shana I’ve been going here since 2016 , they’re always there when I need to talk about any little thing wether it be through video or a phone call. The office is extremely clean the staff are kind, I feel as though they’re attentive to my needs I never feel rushed or as if I’m just another patient . During the pandemic in 2020 I probably called the office about 20 times out of fear and doctor Collins always reached back out to me . I respect that a lot.

Wonderful primary care!!! Very professional and thorough!! Has consistently provided me with the best care since the beginning! Would and have highly recommend living well primary care!!! So grateful to have found a Doctor who I feel actually listens and cares about my well being!!! Thank you Doctor Shaina Barr and Doctor Collins!!! Living well primary care is the absolutely amazing!!!!

Rude front desk, will never go back I feel like I was the only one serious about what I was going through