Starling Physicians's Online Review Report Card

This is my first ever review. I’ve never been spoken to more rudely by someone in a doctors office setting. I called this morning to inquire about making an appointment after being referred to Dr Russo by the ER. The woman on the phone was extremely rude. I explained to her what was going on and that I’d like to make an appointment to have it checked out. She took my information and then asked what insurance I have. I told her I use Husky (state insurance) to which she said oh we don’t accept that. The issue I’m having is pretty serious so I asked her how much an initial visit would be to which she replied “215 but that doesn’t include treatment” I told her I’d still like to schedule an appointment to which she replied “well would you be able or willing to pay for treatment then” and I replied well I’d have to I need to get this issue fixed. I then told her that the ER had given me one other name as well and I would try calling them to see if they accepted my insurance but that I’d still like to make an appointment with her because I needed to be seen and asked her when the soonest appointment would be to which she replied well we don’t have anything for a few days. I could tell then that she didn’t want to set me up with an appointment due to my insurance. She probably figured I wouldn’t be able to pay for it. I told her I would try to call the other doctor and she HUNG UP not even “have a nice day” no goodbye nothing just click. I would never bring my business here. How can you have someone who is talking to patients act that way? I have a serious issue with my eye that is really putting stress on me and to be made to feel that way when inquiring for help is just demeaning. This woman needs to be retrained on how to deal with patients because this isn’t it.This is my first ever review. I’ve never been spoken to more rudely by someone in a doctors office setting. I called this morning to inquire about making an appointment after being referred to Dr Russo by the ER. The woman on the phone was …More

This has to be the worst experience. I don't think I have ever written a bad review. I've been going to Dr. Robinson for a few years and really haven't had any problems. This past summer I went and they gave me bifocals after telling me I had 20/20 vision with my current glasses. I normally wear glasses just for the computer. I can see, but my eyes strain. When I called to talk about my eye prescription the staff was very rude and told me to go get glasses over the counter. When I asked why they gave me a script if I could get my glasses at a store, they told me it was part of the examination. Then I needed photos taken. Their machines couldn't get the picture so they told me they would call me into their New Britain office. A month later I received quit a bill for my examination, $50 for the prescription they told me was part of the examination, over $100 for photos they never took. I did call the office and I'm still waiting for a call back, but have received 2 bills from them. (My bill is over $300 where I never paid anything before he moved. Maybe insurance?) I also ordered the bifocals that they said I needed and couldn't wear them and then went to the store as they said for over the counter glasses. I will NEVER return. I'm still contemplating on reporting them to the Better Business Bureau for paying for service that was not complete and a script they personally told me was part of the examination.This has to be the worst experience. I don't think I have ever written a bad review. I've been going to Dr. Robinson for a few years and really haven't had any problems. This past summer I went and they gave me bifocals after telling me …More

Brought my mother in law in for an appointment last month to see Dr. Russo the receptionist at the front desk was very pleasant and helpful in assisting my mother in law with all her needs definitely one of the best eye doctors in town!

Brought my mother in law in for an appointment last month to see Dr. Russo the receptionist at the front desk was very pleasant and helpful in assisting my mother in law with all her needs definitely one of the best eye doctors in town!

If I could give 0 stars, I would. I waited over a half hour ( and even checked in 10 min early). FRONT DESK STAFF WAS RUDE AND DIDN'T CARE. They are not the only eye doctors in the area - I will definitely go so.ewhere else.

This has to be the worst experience. I don't think I have ever written a bad review. I've been going to Dr. Robinson for a few years and really haven't had any problems. This past summer I went and they gave me bifocals after telling me I had 20/20 vision with my current glasses. I normally wear glasses just for the computer. I can see, but my eyes strain. When I called to talk about my eye prescription the staff was very rude and told me to go get glasses over the counter. When I asked why they gave me a script if I could get my glasses at a store, they told me it was part of the examination. Then I needed photos taken. Their machines couldn't get the picture so they told me they would call me into their New Britain office. A month later I received quit a bill for my examination, $50 for the prescription they told me was part of the examination, over $100 for photos they never took. I did call the office and I'm still waiting for a call back, but have received 2 bills from them. (My bill is over $300 where I never paid anything before he moved. Maybe insurance?) I also ordered the bifocals that they said I needed and couldn't wear them and then went to the store as they said for over the counter glasses. I will NEVER return. I'm still contemplating on reporting them to the Better Business Bureau for paying for service that was not complete and a script they personally told me was part of the examination.

If I could give 0 stars, I would. I waited over a half hour ( and even checked in 10 min early). FRONT DESK STAFF WAS RUDE AND DIDN'T CARE. They are not the only eye doctors in the area - I will definitely go so.ewhere else.

Went to appt last time in Dr Robinsons old office. Great experience. He joined Starling physicians and they did not tell us that one of the regular eye exams procedures is a extra cost now. That procedure was not an extra cost last time. Thanks for the heads up. Sounds like bad business to me. Dr Robinson is still great.

Went to appt last time in Dr Robinsons old office. Great experience. He joined Starling physicians and they did not tell us that one of the regular eye exams procedures is a extra cost now. That procedure was not an extra cost last time. Thanks for the heads up. Sounds like bad business to me. Dr Robinson is still great.

Made 8:15 appointment with Dr Robinson. We waited almost an hour and watched 8 patients get called before us. The receptionist was also misleading and rude. Definitely switching doctors.