Connecticut Asthma And Allergy Center's Online Review Report Card

My experience with CT Ashma and allergy has been mixed but my overall rating is poorer and I would absolutely not recommend them. Good: My first visit with the doctor was really good. Took time to discuss. She was polite and professional. Some of the staff are okay. Polite professional. The nurses that have provided my shots have always been polite and professional but I do not do them very friendly. Bad: Poor coordination between locations. I only go to one site so not sure why I had to fill out applications twice cause they said they did not have them. Later they apologized and indicated the other site never shared with this site. Aggravating for me. Poor communications with patient. Phone message says to wait in parking lot if you have an appointment and they will call you when they are ready. 10 minutes after my appt I called from the parking lot. Waited on hold for 10 minutes before I could speak to anyone. They said oh, that does not apply to people coming in for shot. It's now 20 minutes past my appointment. Did they prioritize me to get my shot because of the mix up. No. They treated me just like I had walked in late and I got out in the wait que. horrible. Called the main office and asked them to update the message to make this more clear to new customers. It's been over 2 months and no change. My suggestion was ignored. My most recent experience was calling to cancel an appointment. Waited 10 minutes on hold. The. Hung up and chose the option of you are calling from a doctors office. Picked up on first ring. I was then told this was an emergency line and cut me off mid conversation and transferred to the main line to starting all over again in the queue. Called back the "calling from dr office" option and she picked up again. Told me she could not talk to me. INTERESTING TO ME THST THEY PRIOROTIZE DOCTORS CALLING BUT THE PAYONG CUSTOMERS ITS OKAY TO WAIT IN ANPHKNE QUE. Called the main office and spoke to a supervisor. She indicated that they are short staffed having a hard time hiring people which I understand. Interestingly this issue does not affect the phone line for other doctors offices calling in. It is clear to me that this office does not appreciate or prioritize its paying customers. The experience has been horrible. So I would absolutely not recommend this CAAC. It's feel too much like a n assembly line and I feel like a cattle waiting in line for the feed trough. I do not get the feeling that they appreciate my business and I do not feel like their primary focus is on the patient experience. They do, however, put a lot of value on other doctors calling their practice. That is clearly high priority for them. I myself am looking for a new place to get my monthly shots. I just will not spend this amount of out of pocket money to be treated in this manner.

Connecticut Asthma & Since I started a few months ago my experience has been mixed but looking at my overall experience, it is more negative then positive. The good: The people giving the allergy shots are professional and I am happy with their services. My initial visit with my doctor was very good. She was very friendly professional. The bad: 1. Unorganized. I submitted my paperwork to one site and the other site kept telling me I needed to submit. I told them I already submitted then filled out again and they finally found out they never communicated between sites. 2. My first visit I called from outside in the parking lot when I had arrived due to Covid rules. The message that came up indicated that if you have an appointment to wait outside and they will call you. Waited 10 minutes in the parking lot, then called, waited 10 minutes on hold after which I was told that for shot appointments you don't have to wait outside. Lost 30 minutes. Asked them to update their recording so future patients don't get stuck in the same situation. 2 months later they still have not made any change. 3. I just called today to reschedule my appointment. Waited 10 minutes on hold and then hung up and selected the option for "If you are a doctor calling". Got thru first ring. Why do other doctors calling in get immediate response and paying customers wait on hold. The person who answered the call said this was an emergency line and kept transferring my call back to the same number to wait on hold again. Called supervisor who was nice and professional but just said this is the best they can do due to Covid making it hard to hire people. I can understand this and am not without understanding. I suggested they allow people like me to email in communications. She said this was not setup to do this and the only Option is to wait on hold however long it takes. Disrespectful to the customers time and shows a a lack of focus on the customer service. I am at work. I can't just sit on hold every time I have to call. I have a job to do. Conclusion: This place is too much like a assembly line operation for mwhich is the opposite of what I wanted. The (3) offices don't always communicate well. I had asked them about how the office was run before I came to their practice and was told this production line atmosphere was not the case. Do yourself a favor and find somewhere where they provide better customer service, and better patient focus. I am currently looking for a new place to get my injections cause continuing to hand over my hard earned money to be treated in this manner is just not something I can stomach and just not worth my aggravation every time I have to call them for any reason.

We were referred here by our pediatrician after our 6 month old daughter appeared to have a reaction to eggs. Dr. Schwartz was entirely unprofessional, hasty, and rude. He spent no time explaining the skin tests to me, and was dismissive of my concerns and experience. My husband was unable to come in to the appointment because of COVID precautions. I was told I could call him during the visit so he could be a part of the conversation. The doctor did not even acknowledge my desire to call my husband or give me the time to do so. In and out. I'm mortified by this practice and the lack of "bedside manner". I would not recommend going here if you want to be spoken to in a kind and professional manner.

I've been going to the Hamden office since relocating to CT in August. Started off positive and then the interactions deteriorated significantly. Unorganized and poor communication. Nursing staff has always been kind but they can't make up for that disaster of an office. Because of inefficient communication (not returning phone calls, not following up with me with messages I've left), changing office hours without ample notification and poor planning overall I've gotten significantly off schedule with allergy shots that I've been on for 2.5 years. I have to go to another practice and will likely be put back several steps in my regime. Save yourself the trouble and go elsewhere.

This review pertains specifically to Dr. Abosh and the billing department. I visited this practice in July 2020 in regards to severe skin condition that I have been experiencing for some time. At this appointment, the doctor did a very straightforward examination of my skin and explained the results of a prick test that was taken by a nurse. I was in and out of the office within a half hour, and only spoke to the doctor for a total of 15 minutes, feeling rushed the entire time. A month later, I was billed an extraordinary amount, and the code used within the bill was for a 45 minute appointment, that included the doctor taking a "comprehensive history, a comprehensive examination, and medical decision making of moderate complexity" which is much more complicated than the services that were actually performed at my appointment. When I called to dispute the code that was used, I was told that Dr. Abosh would review my bill and that I would hear back within 2-5 business days, which never happened. I called back a month later, and was told that Dr. Abosh agreed with the code that was used for her services, without being given a substantive explanation as to why this particular code was used. I was overbilled by this practice, and find it extremely disappointing that doctors are able to take advantage of their patients in this manner. My experience with Dr. Abosh and with the billing department of Connecticut Allergy & Asthma Center was a negative one, and I would certainly not recommend this group to anyone.

Though there was a delay that caused us to see the doctor about 20 minutes late, the delay was communicated and the front office staff seemed very empathetic. I'm never happy about a delay but as long as it's explained to me and I'm given a reasonable timeframe, I am satisfied. Once in the exam room, Dr. Factor came right in and we were finished in no time. The practice has transitioned to COVID accommodations very well. The paperless process and text messaging is very much appreciated. I would recommend the COVID process for appointments be abbreviated in the text message rather than directing me to the website.

Had a very negative experience with this group. I was recommended to see dr. Ann by a friend, who was a very nice guy but I felt didn't do a very thorough job when investigating my problem, the appointment lasted literally 5 min, the health assistant was rude and not patient, I felt rushed and didn't get any concrete answers. I Will not recommend it!

I have been battling Asthma for the past 15 years. I have been going to CT Asthma and Allergy for the past 10. I find they are convenient when trying to make appointments. They have several locations so they can usually get you in somewhere if you need something quickly. My original doctor retired a couple years ago and I have since been seeing Dr. Lee. He will make suggestions but also is willing to listen to your input in how to to best approach your treatment.

Dr. Schwarz and the team at CAAC are amazing. My daughter has a severe tree nut allergy as well as seasonal allergies and oral allergy syndrome. A quick appointment kept us informed about when and why to test for her food allergies and refilled her Auvi-Q prescriptions. The sublingual immunotherapy (SLIT) drops have totally controlled her seasonal allergies--one Claritin all season!!! Dr. Schwarz is the best kind of doctor--to the point and thoughtful.

Two issues: Because of the limited Hamden office schedule & because all shipped medications are received in the West Hartford office, it has delayed my injectible medication so it might happen to you. Complicating this is the 2nd concern which is being told by at my last visit on 3/4 that they would confirm shipment with the pharmacy for my next injection; a week and a half later when I checked with the pharmacy & was told that hadn't been done; that same day, I placed a call to the CAAC number & told the "operator" my problem/concern and was told my message would be sent to the nurse. Today - four days later - I called the pharmacy & was told they still needed prior authorization to ship. 12 days after I first mentioned my concern to the shot nurse & nothing was done!!! Please note: none of this has anything to do with covid-19 as that seems to be the new excuse for any glitches.