David Tom's Online Review Report Card

would not recommend Dr. Tom for retinopathy treatment

Nasty, Arrogant, Substandard Doctor! I was appalled at how insulting and demeaning Dr. Tom was to me, rushing into the important injection while continuing to insult me for having a question or two. "Stop talking," he shouted several times. I'm sorry I didn't run out quickly! Because Dr. Tom is so rushed and disrespectful, he created a stressful atmosphere and the injection was extremely painful--right through the minimal numbing medicine given. Dr. Tom spent no time even looking at my eye prior to the rapid-fire injections, and had little to no concern for my retinal hemorrhaging damage and related symptoms. Although my condition has continued to worsen since being diagnosed a year ago, Dr. Tom falsified the record to make it seem as though my blurring and visual obstruction were improving! Adding to the nightmare, Dr. Tom refuses to return calls and is surrounded by a rude technician staff. He had no concern whatsoever for my serious retinal condition.

Dr. Thom may be the "star" practitioner at this retinal practice, but whatever talents he has or doesn't have are totally lost in a terribly run office and business, where patients are treated like dogs. Since I have special needs, I committed the ultimate sin: I asked if Dr. Thom could perform the important eye pressure test, and all other topical eye examination components, since I had come for a serious macular degeneration/retinal hemorrhaging condition getting worse by the month. But the practice defers most everything to argumentative technicians who lack the medical training and ophthalmology/retinal expertise one desperately needs when they come here as a patient. Dr. Thom does not return calls, which is unacceptable. When I reminded the office manager that I needed Dr. Thom to do the pressure test (which is conducted using a rather uncomfortable pen-like instrument circulating around the lens of the eye), that led to two last-minute cancellations of my appointment by the office for scheduled eye injections! (No explanation given, except that Dr. Thom purportedly did not have any extra time to spend with me the day of the first cancellation---meaning an extra minute or two to take the eye pressure!). To manage the edema and retinal vein occlusion, and prevent further eye damage, these eye injections must not be missed, and are thus on a set calendar schedule. Yet I had two cancelled injection therapy sessions, leaving my condition to worsen without this essential treatment, while the practice - which operates like a mill with way too many patients - treated me like a piece of garbage. If you need compassionate, empathetic, quality care to save your eyesight, this is not the doctor to see or place to go.

While the doctor has an excellent reputation, the average wait time in the office is OVER TWO HOURS, the staff are condescending and not polite, and cannot make allowances for the needs of elderly, language difficulties, or hearing problems. This doctor may be technically a good technician, but these offices are less than worthy of the title “ doctor “

Most pleasant experience with Dr Tom. Outstanding diagnostician and follow up treatment. Office staff as well, 5 stars.

I have seen Dr Tom for many years for wet and dry AMD. He is fantastic. He is very thorough and he always takes the time and sit with me and answer my questions even though he has a very busy practice. He gives me the confidence to deal with my disability, and it has a very positive effect on the quality my life.

Dr. Tom is excellent. He has a great “bedside manner.” and explains everything well. He did successful surgery on my detached retina several years ago and was most caring. His followup care is great too. He has a good sense of humor.

Extremely professional physicians and staff here. Would not go anywhere else for my retinal care. Dr Tom is lovely, kind and reassuring as well.

Dr. Tom and his staff are wonderful. He is very caring and knowledgeable. He treats all his patients as if they were family. I can see why he was voted as a top doctor by both Castle Connolly and CT magazine.

I have been a patient of Dr. Toms for many years and although he is a fabulous physician, the wait time to see him is often ridiculous. The waiting room is always packed with patients. I truly believe that they over book patients. Don't get me wrong, Dr. Tom is wonderful and so is all of his staff, but I have problems with my legs and the waiting time may just have me seek out another physician.