Gohealth Urgent Care's Online Review Report Card

Horrribbleeeee The lady at the desk was rude as ever. I had to reschedule the appointment TWICE. Wasted almost 5 hrs for a simple 10 min test Was told to wait in my car when countless others was in the waiting room. Just for me to walk in and be told I have to come back in a half hr. I came back and no appointment was scheduled. Now I have to wait an hour and a half AGAIN All for a COVID test Never again

Staff was curteous helpful and informative. I would not hesitate to go back there

Well my appointment was to have a Covid19 nasal swab test done. After my nose was swabbed they had me wait in the little room for at least a half hour before the Dr. Came in just to hand me the results and dismiss me. They should take the test and offer a phone call email or something other than waiting for so long just to be handed a piece of paper. Other than waiting the nurses and Dr. on this shift were polite.

TERRIBLE If the other closest urgent care is 30 minutes away… it is well worth the drive rather then dealing with these people. On a Monday morning they are open at 8am and within 15 minutes there are about 15 people outside of the door. There is a woman in there with. Dry short bright blonde hair who WOULD NOT open the door until 815. She ended up getting very defensive and rude when she finally got to the door. Definitely felt like we were being attacked here. Was thinking of switching over to Prohealth physicians because they see my son and have always been so nice and courteous.

Terrible customer service. They think and act like everyone is drug seeking. The front desk staff is rude and actually a danger to patients with her negligent behavior. They turn people away and make you feel like a burden to their schedule. Awful place. Go anywhere else.

Chris was great n helpful ..follwed his instructions for treatmnt

Rude encounter with older Caucasian male with gray hair in blue scrubs. I was turned away at 145pm at their walk in clinic. I asked if he could please call the other location as I had no luck and had been trying . Their website and voice system advertises walk ins if you can’t schedule an appointment. When I asked him to please call the location He said I’m too busy to do that yet they had no receptionist and no one was in the waiting room. It was as dead as could be in this location. I myself am a health care worker and I’m very shocked by the rudeness I received from him. He had no intention to help or seem sympathetic.

I went in due to a possible foreign body in my foot likely glass. They knew this. And as soon as “Dr.” Chris Cavanna came in BEFORE he even examines me he tells me it’s surgical and he’s not going to look for it or do anything.Then as I’m leaving and crying because I’m in pain and they’re not helping me he starts to tell me how I can bandage it. Excuse me? Why didn’t YOU the supposed DOCTOR bandage it? Then that would have at least been treatmentThanks for taking my cash when you knew you wouldn’t be treating me at all. The RECEPTIONIST wanted me to get an Xray which I declined and said I’d like to be seen by a medical professional first. That should’ve been my sign to run away.And to add insult to injury a person came in AFTER me said they missed their appointment and were seen before me.

The receptionist was rude and unwelcoming. I signed in online on my way there when I got there I went to check in she just looked up at me didnt say a word... so I say I signed in online and Im just checking in... then she says ok and ? ... I state its my 1st time here so Im not sure what to do next ... she says show me the message you got ... I didnt get one .... long story short ....RUDE rude rude Someone I know was seen that day there and left with little to no information of their illness upon leaving..

The front desk woman I am not sure her name but she has short blonde hair was extremely rude I was waiting for over 1 hour which I was expecting too claimed she send me a text msg which I never received when I called to ask about a text stating that the my appt was removed she stated she moved on bec I never replied to her text msg to come in I explained I never received a msg and she was rude and told me that I had to register again meaning walk inside again and put my name on the list and I have to pay attention To my phone. I normally don’t let things get to me but I truly am upset 😠 at the way this situation was handled and at the way she spoke to me I truly don’t feel well and to think people who maybe feeling like me may be coming to this site and getting treated like this also is upsetting I work in the dental field that is not okay for anyone to speak to someone like that under any circumstances. I have come here before and I have never been treated this way NOT OK