Premier Urgent Care's Online Review Report Card

They were very professional and kind. Very understanding. Prompt service.

Smooth COVID testing process and we didn’t even need to leave our car! In and out in 20 minutes.

I love the fact they always answer the phone! The receptionist are so nice too. This was my second time there for 2 different reasons. When your primary doctor takes 2 days to get back to you it's a no brainer if you have an urgent matter!

Absolutely amazing care!! I had an incredible gentle and easy Covid test here twice, and the results always came back sooner than expected.

the people here were SOOOOO NICE!! made my little sister and me very comfortable during the whole covid-19 test process. thank you so much:))

Friendly staff. Very knowledgeable.

I needed a COVID test because I was exposed. I easily made an appt online. When I arrived- I called in and both the receptionist and the dr were personable and helpful. The dr came out to my car to do the swab and I was on my way. The whole thing just took 10 minutes. I definitely recommend this place for a COVID-19 test.

Have been here for an hour with my kid possibly having a broken toe. They just told us they have no x rays today.

I have been to many of walk in clinics but this was by far the nicest, friendly staff and i was in and out of there.... I recommend going here to everyone!

I am still shocked by the lack of caring and courtesy at this healthcare facility.  I showed up dizzy, not being able to breath, and experiencing numbness in my arms at 7:35.  The lady told me they dont take anyone past 730 because they close at 8.  I told her I cant breathe, and she again said sorry we dont take anyone past 730.  I will make sure to keep spreading the word around Newington to not think about going to a place that has such little concern for someones well being.

Had a family walk in this evening at 730 because he couldnt breathe and his arm was numb...he was sweating...they told him they close at 8 and couldnt take anymore patients! Seriously! Guess they wanted to go home on time tonite. What kind if faculty are you running. Drove down the road to Medicare Express and they gladly took him at 745!  Will never go or recommend Premier Urgent Care! If you want a doctor that actually cares see Dr.Patel at Medicare Express. Wish I could give zero stars..

just got back from my first visit.   Granted, just a minor skin issue, but very impressed nonetheless.  Checked in online before I left home.  Arrived a little early with all my forms filled out.  Sat about 2 minutes in the waiting room and was seen by a nurse and then the Dr. immediately.  He checked me out, explained everything well and I was out of there with the medication I needed sent to the pharmacy.  Total time?  10 minutes at the most.   Nice folks all round and efficient service.    5 stars

Awesome! One of the best medical facilities Ive ever been to. Samantha (Physicians Assistant) was great! Very friendly, answered all my questions and had great bedside manner. Almost no wait. I was in and out in less than 30 minutes. Highly recommended!

This place is pathetic. I came here for back pain. The doctor just asked what hurt gave me a prescription and left. Didnt ask how long  i had the pain, if j did any activity or wasnt even trying to find the root cause of my issue. This place is the equivalent of  bring you car to walmart if you had a problem with your car.

Wow, really impressed by a type of medical service that is often overlooked.Billing is never an issue here if you have insurance that they take. Fortunately, we live in an age where walkin clinics take insurance... didnt used to be that way 10 years ago! If you dont have matching insurance, youre on your own to get reimbursed. Thats how our [sad] healthcare system works, unfortunately. Call your insurance company before going to an UCC, period.I got swift and excellent service. Waited maybe 5 minutes to see the intake nurse, then another 510 to see the PA. I got a shot, a scrip, surrendered a mere $20 copay, and out the door I went. Couldnt have spent more than 45 minutes there by my estimate. And everyone involved was very friendly, from the front desk person, to the aforementioned nurse and PA.So, next time you step on a nail by accident (Im stupid), this is your place. For you Central CT veterans we all know this business replaced the Krispy Kreme. Does that count as irony, or poetic justice?

Although Ive been living in Connecticut for the past 5 years, I am still a Massachusetts resident with health insurance in Massachusetts. For awhile, I had the benefit of using college oncampus medical facilities when I needed treatment but recently Ive been having to seek out other means of urgent care. Ive been to a handful of establishments over the past couple of years and this place, in my opinion is the best.The facility itself is conveniently located on its own lot on the Berlin Turnpike (right across the street from a pharmacy too). The inside is very clean and orderly with plenty of seating which is nice when you dont want to sit too close to a person with something you could possibly catch. Checkin was a breeze despite my MA health insurance card. The receptionists were a bit concerned at first but I told them what my health insurance told me and they complied. Other urgent care facilities Ive visited in this area have given me many problems when its come to my insurance. Most are lazy and wont even try to run the card and force me to pay out of pocket AFTER Ive received treatment and could not say no.Anyway, the treatment I received was average. I was a bit underwhelmed with the amount of time the doctor spent with me to discuss my problem (I do admit, it was kind of abnormal issue that took many different doctors to fix). But they never called in the script that they were supposed to... Im sure a follow up call would have fixed this issue but I sought out different advice anyway. Regardless, I would still recommend this establishment to anyone in the area. Ive had friends that have visited this place (for infections, step, and even stitches) and theyve all had a great experience.

Came here twice, both times in and out in 15 minutes. Quick and easy. Place is very clean, staff are very friendly as well. They even have free protein bars by the coffee area. Very convenient. Recommend this place!

This is a walk in medical center. I got here because my friend is not keeping well. When I walked in here I was thinking its gonna be a long day, like we walk into any emergency at a hospital. But I was wrong, took us 5 minutes to check in and a couple of minutes before my friend was called inside. The place is clean and very neat. Good place to get immediate attention when you need.