Top Sentiments Expressed in
Top Sentiments Expressed in
Just had brunch there - very good and fresh, nice variety!
I had an issue with my credit card payment because the gentleman who was in charge of the memebership processes didn't put the right data for the club to take the money out (totally fine. no one is absent from making a mistake) I had no idea of the problem, no-one ever called me, emailed me or reach out to me in any matter to let me know about it (this was happening right on the holidays 2021)The way the issue was addressed was very uncomfortable and very unprofessional. The personal from the front desk at gym called me out to the membership office in a very unkind manner and without letting me know what it was going on, then the membership manager Gretchen Brooks came at me practically accusing me for the issue and making it look like I was avoiding the problem or the solution to it. I told the lady that I signed up for a one year commitment with the club and didn't know about the situation, that no-one ever told me about it but she denied to listened to what I had to say and kept telling me that she was being told that someone supposedly reached out to me and it was impossible for them to get my attention, which is not true. She was extremely disrespectful and tried to say that I was lying when I said nobody ever did such a thing, I proceeded to ask for proofs of the emails and the calls since she was coming at me but of course, she didn't have any. Mrs. Brooks treated me and my boyfriend in the most unwelcoming way (He was my guest for the day and potentially signing up after) As soon as, I called my bank I was notified that my data was added incorrectly and when I got to Gretchen to fix the problem and told her they put the wrong expiration day when they signed me up she couldn't even apologize (I gave them my right data even tho I didn't want to come to that location ever again after that incident but since I committed to a one year contract I wanted to be the bigger person) Anyways, if you're thinking to sign up to this "club" think it twice and don't expect to be treated well or professionally when an issue arises for any reason cause they don't care that we are their customer, the ones actually supporting their business and contributing from their paychecks every week. I was so excited for my fitness journey in this location that brought 3 of my friends to signed up on the same month I did so we could all be there together, really had better expectations than that poor costumer service.
Great place for a party. Food at grill not bad at all. Staff did so well with 29 - 7 year olds.
The air quality in the competition pool was horrible. My swimmer has not stopped coughing. This is not the first time this has happened.
Great facility with multiple sport arenas.
Huge gym with lots to do, would recommend to anyone in the Stamford ct area!
The best sports and recreation facility in the area!
I was on a free trial, which will be turning into a membership! This place is great!
Great facilities. Many options.
The best gym i’ve ever been a member of! Always squeaky clean, room to think and breathe, endless options for a workout or sports day. Well worth the money and all the employees are super nice, will go out of their way to make sure you are having a positive experience.
I absolutely love this place. I’ve been going here since they opened in 2012. Great staffing and the tennis and hockey are phenomenal!
DO NOT GO HERE. My friends and I signed up to do a private tennis lesson for the three of us and we’re told the cost would be $103. On the phone we asked SEVERAL times confirming that would be the grand total and not the total for each of us (there was 3 of us so we clarified it would be $34 for each of us for a total of $103 not $103 for each of us) in which the girl on the phone confirmed all times asked it was $103 as a grand total. We did the lesson, went to pay at the end. She took all of our cards, didn’t confirm the price and didn’t give any of us receipts. I looked at my bank account the next day to see I ALONE was charged $103!!!!! Same with my other two friends when we had explicitly been told we would only be charged $34 each. We called the following day and spoke with a manager who apologized that the girl misinformed us and then did not tell us the charge day of or give a receipt, but then said too bad and that he couldn’t refund or do anything because the money goes directly to the coach. He literally told us on the phone it was his employees fault and mistake but that he was not going to do anything to rectify the situation or the fact they scammed us into paying over $200 extra. I will NEVER go here again and make sure no one I know does!!!! Absolute worst general service, professionalism, and customer service I have ever seen.
Awesome and safe place to engage in sports. Top class facilities and leaders/ instructors! All 3 of my kids love it!
Awesome facilities! Great social media manager as well!
Classy gym, respectful gym goers and quality equipment but an It is an absolute joke that they close at 4pm on the weekends. You’re already opening late for a gym at 8am, but closing at 4pm is egregious. I am eager to understand the logic here.
Clean facility, great people, friendly services.
I've been a member for over four years and this place has gone downhill. I understand Covid has hit many businesses, but at the very least if you are going to cut hours and classes a discount should be offered. They close at 4pm on the weekends and there are at least 1/3 of the classes that used to be offered. Their response to this is I can take a class that is offered to the public for free at Harbor Point or in a local park. I spent 15 minutes going in circles with their member services to be told I can expect a full class schedule in 2022 and normal hours in the fall.
It would be 5 stars if they had adult stuff on walkin basis
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