Columbia Fertility Associates's Online Review Report Card

Great experience as a first timer.The staff was very friendly and helpful.Dr. Abbass' demeanor has really put me at eas e so i really recommend this clinic.

Only one positive is that Dr. Sacks had a good bedside manner. However, I would NOT recommend going here. From the front office, to the billing, to the doctor's poor experience overall - horrible and stressful.Medical Team: My case was never looked at holistically and I always the person having to pursue different treatment options. They did not show care in my treatment at all. I had 8 failed IUIs (no known fertility issues). Several times the sperm was left waiting on the counter for 30+ minutes while I waited for the Dr. One of the worst months was when I was not informed that a vial had a low sperm count, the IUI happened, and I only noticed later that the sperm count was very low. I was able to get a refund form the sperm bank and a partial refund for the month, but I wasted that month. Every month is a huge emotional and financial toll. Overall, I was hugely disappointed by the medical care I received and believe that they were not trying and that they felt it was in their best interest if I didn't succeed.Billing Team: I was consistently overcharged or just mischarged. Every time I was charged something different. They would fight me on all this and gaslight me every time. When I finally would get a "refund", they would just credit my account but then not keep great records of how much I had left/spent. I am not a bank...but my lending of credit and amount of money I gave to them sure made me feel like one. Even after paying in full, I would receive bills in the mail, and they would never tell me what those were for. I cannot express how much frustration and stress the billing team caused. By the end I felt that it was fraud more than negligence.Front Office: The check-in experience was poor; the staff were unfriendly and often only opening up their windows a tiny bit to speak with you. I frequently had to wait 1+ hours for routine blood work, and the front staff never knew what I was there for. This part improved slightly over the year.Overall, choose another clinic!

Please read reviews before going to this practice. The reviews about a poorly ran office and rude staff are beyond accurate. The staff treats you as though you are an inconvenience, If you need a copy of your medical records sent to another doctor or even just for yourself expect to pay for it and expect to have to jump through hoops to get them even if it's a fellow doctor requesting them.The reviews about staff hanging up the phone on you, also accurate. I wish I could say that Dr. Abassi was an exception to her staff but unfortunately she is also quite unprofessional. The fact that any Doctor would be okay with looking at reviews like this of its office and allowing that type of behavior and treatment of patients to continue going should be your first red flag. Personally, I reached out to Dr. Abbasi to let her know of the situation I was experiencing with her staff and she never bothered to reach out or respond. Aside from all of this, the office is quite rundown and as a woman going through the fertility process,  the last thing you want is to worry about is how gross the room your Ultrasound is, or the filthiness of the room that your partner has to give a sample in - they hand you a disposable sheet to put down! I truly hope the doctors at Columbia Fertility take some time to read through their reviews and prioritize their patient care. You could be a great doctor but bad staff will ruin your practice.

Dr. Sacks is an angel! Incredible doctor with incredible bed side manner. He’s been a shining light throughout my journey!

Dr. Sacks was just amazing to speak with. During this whole process this is the first doctor who actually took the time to listen to me. I felt heard and truly I believe he wants to help me. I am so excited to start this journey at Columbia Fertility!

I would really caution against this practice and recommend those considering making an appointment look at Yelp rather than Google reviews (maybe this says something about Google reviews being biased? The practice sends you a form asking for public feedback after your visit. They ask if it is positive or negative: if negative, you are rerouted to a private feedback form. If positive, you post publicly!).Yelp reviews are much more in line with my experience there, particularly with admin staff. In short, they are rude and disorganized. It's been hell on earth receiving my test results: no one would call me with them and when I would call to receive them/a copy they would angrily tell me there is nothing in the system and they have no way of even checking what was sent out to the lab. When I realized some of them were missing they told me I was supposed to come back on another day for that particular test (how could I know? no one had told me to when I was in the practice and I wouldn't have known had I not insisted upon it...). They can't even tell you how to check results. One nurse said she did not know. Another eventually said I should create an account with a particular lab. Really? How is this not more streamlined...? I did create said account, and never received results on there either. Never had a pleasant call: I always am made to feel like I am disturbing them and/or am being unreasonable for wanting a copy of results.Still only have about 30% of my labs. I hope they don't mess up my billing. The two stars are for Dr. Sacks, who seemed like a decent doctor. But I'm not sure this is worth the trouble: I can't imagine what this must be like if you're in it for some serious and complicated procedures (which some of the Yelp reviews describe) that require timely information.

Dr. Butler is very nice. But I have had some communication issues with staff working there throughout. You can barely reach out to them by phone and email even if we are dealing with very time sensitive matter. I several times left messages to call me back, but I have never received any call back. It happened to me continuously. I saw other patients had the exact same complain as mine while I was visiting their office. They have some internal organizational and structural issues.

I've had one visit with Dr. Sacks and my husband and I felt respected, and acknowledged. He took the time to explain everything and wanted to be proactive about getting us started in growing our family. I'm looking forward to working with Dr. Sacks along this journey.

It was the best experience during this pandemic that I've had experience in a long time. I thank the entire staff that I encountered today they all are helpful, kind and I appreciate them and how they handle us today. Dr. Sack was just awesome, also LaShawn for providing us with needed information and for both her and Dr. Sacks making a exception for us today, we truly appreciate this experience, also thanks to the young lady that had done my blood work her energy was great

I had my first visit and Dr Butler was so amazing, explained us in detail what we needed to know with drawings and everything. Super detailed and professional. I loved my experience!