Medstar Health Obstetrics And Gynecology At Glover Park's Online Review Report Card

If you have other options, do not come here for obgyn. It has the following problems: * Waiting room feels more like the DMV. It actually even looks like the DMV, probably because it was designed with a similar attitude towards processing large numbers of people with disregard to comfort and dignity. * Rude check in people. IPad sign ins are off in a side area that is less visible. There are no signs indicating that sign-in should be on the iPad, so everyone gets in line at the front desk. Every few minutes a rude front desk person has to yell at people to sign in on the iPads. So everyone waits in line for a little bit, then gets yelled at to go to the iPad. When we went to the iPad, it didn’t work, so we had to get back in the front desk line anyway, at which point someone yelled at us to go back to the iPads. * Obgyn waiting room shares space with internal medicine. So on one side of the waiting room there is a bunch of sick people and on the other side, a bunch of pregnant women and babies. * There was also an issue with the appointment itself. Due to a communication error that was probably half our fault, they scheduled a 15 minute consult with a nurse practitioner. When we got there, they said we needed a 45 minute appointment with a doctor, so we would need to reschedule. Although we bear some of the responsibility for the miscommunication, the issue I have with this is that an operation that is more human focused would be set up with some flexibility in the appointment structure. This operation is set up in order to process as many people as possible as quickly as possible, thus making the most insurance billings as possible with disregard to the actual needs of the people to they are treating. Additionally, these people schedule patients many times per day, so they should be guiding the communication process to guard against common errors, especially since the layperson does not necessarily know what information is important and what kind of time or equipment is needed for their issue. I’m this case, it seems they are content with miscommunication because they profit from it by being able to schedule two appointments instead of one.

I understand we live in times of high stress etc., however we have choices on how we treat people and the lab tech, Princess, was rude and I almost walked out due to her negative energy, she barely allowed me to explain why I was there without the lab order printed and didn't apologize to me when a nurse intervened and gave her the paperwork.

Amazing, thorough prenatal care.

I tried to get an appointment but the man working scheduling was so incredibly rude and ignorant. I didn't even finish registration due to his ridiculous attitude.