Outpatient Imaging Affiliates's Online Review Report Card

It was a little wait past my appointment time to get into my procedure, but once I was called back the CT tech was friendly, very good at putting in an IV, and my study was finished quickly. Much better experience than I anticipated.

This location is a DISASTER at every turn. The people at the front desk have zero interest in patient service. Just none. They loose records, have no interest in helping you find them, have not forwarded results to my doctor correctly in FOUR YEARS. I have never one time been seen at my appointment time, often being forgotten about until I make a fuss. Luckily, my referring doctor is in the complex, because TWICE I have had to walk away and go to the doctors office to bring different paperwork back. If you show up early, they ignore you until you demand to be seen at the appointment time. It's a MESS. We come here at a time when we need help and are concerned, and this office does nothing to ease anyones experience.

If you value your time and your health, do not go here. I waited over an hour to be seen, check in was a chaotic mess, staff did not know how to add another doctor to receive results, and in the end my results were still never sent to my doctors without me calling back and intervening myself. This place and its staff have no business handling people's health issues and I would not trust their system with any health matters.l

I want one of those do not resuscitate bracelets but I want mine to say do not Medstar.Everyone behind a desk was unprofessional and very very bad at their job. I live in DC and I was surprised at how bad their customer service skills  are. They were utterly rude. The receptionist upstairs. The women at the large desk downstairs. They chatted with each other and refused to talk to patients. When I attempted to speak with a woman she kept her head down. She wouldn't even give me the basic human respect of looking me in the face as I spoke. No one else was in line.They were disorganized and very very slow and ambivalent about it. It's insane this is a part of a hospital system that is a chain. I've heard bad things about Medstar but at this point if I were in a life threatening situation close to a Medstar I'd risk it and keep driving to Sibley- or like a homeopath, a witch doctor or someone who is just really into Greys Anatomy. Anything. Just not Medstar

The MedStar name is known for the expert care but I am grateful this center also show kindness and willingness to give time and consideration to every patient. Not viewed as just a number but as people. Great place.