Washington Eye Doctors's Online Review Report Card

The practice used to be great until Dr. Klessman retired. Now it’s disorganized. The computer system is bifurcated between two practices. I just spent a month trying to order contacts by which I experienced terrible communication and general confusion of my last name (it hasn’t changed), whether or not I have astigmatism (I don’t), my credit card type, my prescription, and which lenses I ordered. I came to the office several times to pick them up, but whomever ordered them was at lunch the first time so I couldn’t obtain the right lenses. When I called a few times to figure out details regarding my order, I was told the tech was at lunch and nobody else could help me. It was a mess, but the practice didn’t used to be like this. The last conversation I had with the tech who has been trying to process my contact order for a month ended up in her hanging up the phone on me after a couple minutes of the same tech having a temper tantrum. I’m not a rude person, but that was the straw that got me to leave the practice. Separately, I like Dr. Abraham a lot. He’s affable and generally very helpful. I’ll miss him.

I had such a lovely experience here! The entire staff, from the receptionists to the techs to the opticians, were so friendly and kind. It was my first time getting eye glasses and they were all very helpful in answering my questions. Dr. Justis was amazing - the eye exam was quick and thorough and she made sure to explain exactly what she was doing. The optician very kindly explained my insurance plan and helped me pick out some great frames. I highly recommend to anyone looking for an eye doctor!!

I was traveling in DC without packing contacts and they saved me! Excellent service and so customer friendly. Eternally grateful!!

My experience with Dr. Justis has been nothing but AMAZING! I had a severe eye allergic reaction which caused a bad sleeping difficulty. I went to the minute clinic before, but their treatment did not work for two months. But with Dr. Justis's help, only within a week, I can tell the difference and feel much better now! From the beginning, I could see Dr. Justis genuinely cared about me with compassion. She was very knowledgeable and kindly explained our treatment strategies. She answered all my questions carefully, and they were all very informative. Her treatment method is mild but very effective. I am so happy with the result! The price was also reasonable, so I wish I had visited her sooner! I appreciate Dr. Justis. She is a great optometrist, and I will continuously see her whenever I have eye issues. Kudos to the friendly staff too.

Dr. Rosenblatt has been fantastic with both of our kids, and the staff team is fabulous. Avis in particular was INCREDIBLY patient when our kids were learning how to put in contact lenses.

The best Eye Care Center in Washington DC. Visit them for an awesome experience.

I visited Washington Eye Doctors for my dry eyes. Dr. Rosenblatt is awesome, he is very respectful and professional. Zero pressure when you talk to him. After the treatments, I feel absolutely better. Eye dryness is painful, and someone says it's more like a disability than a disorder. I can't agree more. Before I get the treatments, I can't even sit down and type these words for like 15 mins. Now I am not 100% recovered but at least I could work and study like a normal person. I am still using prescribed medications and I am confident that this problem is treatable. If you have dry eyes, try to contact Dr. Roosenblatt is the best advice I could give.

I have been with Washington Eye Doctors for 50 years since the Katz/Kanstroom days. They guided me through bifocals as a kid, contacts as an adolescent and Lasik as an adult. 25 years after Lasik I still have near perfect vision. I just went back for night driving glasses. Always quick, efficient and thorough consistently over the decades.

I would like to report the negative experience I had today at Washington Eye Doctors on 17th Street NW DC. It was my first visit with Washington Eye Doctors. I had made the appointment over the phone and had gone over my insurance with the representative. I also sent in a copy of my insurance before the scheduled appointment. I was under the impression that my insurance would be accepted. When I arrived to the appointment, my insurance was scanned in and I went through my eye exam. As I went to check out I was told that my bill was $256.00. I asked if my insurance had been applied to the bill and was told that I was not covered. I would never have completed the exam if I had known that my insurance would not work. There was ample time to tell me about my lack of coverage before the appointment. I was quite disappointed in this service.

Thank you so so much for helping me out with emergency contacts today. Truly the kindest providers, would recommend to anyone!