Burke Dermatology's Online Review Report Card

New patient visit. Doctor and nurse assistant were very nice. When I got home I received an email to set up their portal, which I did. I needed to send the doctor a message due to a question during my visit. I sent my message and got no response. I then left to two messages at the front desk about my question and got no response. I called again and the person told me that they don't look at the portal. Why have the portal then if you don't look at it! Still no responses.

The front desk staff are totally unprofessional and have limited, if any at all, customer service skills. They are arrogant and highly ill mannered

The front desk staff, doctor, and assistant were extremely unprofessional. My appointment was scheduled for 2:00, but I wasn’t seen until 3:00. Then, they informed me that I’d have to come back for the removal of a spot. Honestly, I think I dodged a bullet by not going through with the procedure. Given their lack of professionalism, I can only imagine how things could have gone wrong. I strongly advise against anyone going to this place! If there were no stars- I would have chosen that option.

I'm extremely pleased with the results of my visit. I know we tend to get weird things as we age, but having it on my face was not good. Now I won't be embarrassed any more. Thank You !!!!

Getting almost done after alot of work done with Dr Bright is Great

THIS REVIEW IS STRICTLY MY EXPERIENCE AND MY PERSONAL OPINIONS ONLY NEW PATIENT- I arrived at my appointment in Dover, De from Milford, De 15 minutes early- I had my phone showing the email reminder sent with date and time- only to be told that I was not scheduled until an hour later and I was not accommodated- I return after sitting in the parking lot for an hour runnning out my gas in my car because it's 90 degrees outside- there is a BOOK of paperwork to complete- it literally takes about 6-8 minutes to complete- I return it to the front desk where I was asked for my ID and Insurance and was asked to have a seat- I sat there for ANOTHER 30 minutes waiting for the receptionist to call me back up- only to give my my ID and Insurance card and be told that "someone will call you back in just a few minutes" ANOTHER 20 minutes later I was called back to the office and helped by a VERY nice CNA that did her thing and told me Doctor Bright would be in shortly- 5-6 more minutes went by and the CNA came back and informed me that I would be seeing a resident Doctor first and then Doctor Bright would be in after that- The resident came in never touched my skin- had the CNA take a picture of my issue and said "I think I know what this is- I am going to talk to Doctor Bright to see if I'm right"- 10 MORE minutes go by- Doctor Bright comes hardly introducing herself and with no expression whatsoever and just begins talking some Doctor language that I have no idea what she saying- She prescribed some steroid tape and said she wants to see me in a month and leaves. I go out to the front where there is a line to leave to wait MORE time- I get my visit sheet and receipt etc...and leave- In the car I look over the visit sheet- and there are things that the Doctor said she did on there that SHE MOST CERTAINLY DID NOT! Also all the items that I had to complete on the BOOK of paperwork that took all that time when I came in all said None or N/A- I mean REALLY?! Then to top it all off a few days later- I got a call that I needed to reschedule the follow-up appointment that I made because Doctor Bright will no longer be in the office that day. Needless to say- I withdrew myself as a patient there and I DO NOT RECOMMEND BURKE DERMATOLOGY. AGAIN AS STATED ABOVE, THESE ARE MY EXPERIENCES AND PERSONAL OPINIONS ONLY.

We loved the dr Bright and her assistant l could not have gotten better care. I had a cancerous lump removed.it was the first time I had been there, will always go back to this location,thank you to all the girls that work there they are great 👍

Had a byopsy performed. A month later no results. Keep getting the run around. Not a medical provider to be trusted.

Was nervous about a new mole, Michelle was intelligent and kind, Nurse was very sweet.

First time visit. Arrived 15 minutes early. Excessive paperwork filled out with a pen and clipboard, then waiting for that to be put into the system and then more waiting to get called for the appointment....45 minutes just to get checked in! No music in the waiting room, just the hum of the dentist office equipment next door and the frustrating sighs from everyone around you waiting. Got into the exam room and the doctor literally walked in and out in less than 7 minutes without even speaking directly to me. I even looked at the nurse and said did that just happen? Total lack of care, consideration, or respect. How do you properly evaluate a new patient in less than 7 minutes. My time, needs and care were completely disrespected. Do not recommend.