First State Ortho Harmony Office's Online Review Report Card

I had an appointmet for 3/29. I have having severe pain and numbness in my leg I called to try to move my appointment up. I was given an appointment for today. I waited for almost 45 minutes to be told they weren't sure the doctor was coming in and I needed to reschudle. They rescheduled me for 4/5. I am so upset right now.

Finding a good orthopedic surgeon is tough & can be scary. We moved to Delaware & I had to go on the hunt for a new orthopedic surgeon. I feel very blessed that I found Dr Drew Brady. He is friendly, professional & made me & my Wife feel confident through whole procedure from start to finish that I was in good hands. Also the staff at all state orthopedics are all respectful, friendly & professional. Thank you for my new knee

Horrible front desk service and call center. I had an appt at 11 am today. I 95 south was a complete mess shut down at 202 entrance had to back track and turn around and get on at another entrance and dead stop shut down on i95 south for 15 mins . they weren't letting anyone on i95 s. i called into the call center main number waited for them to answer after 20 mins they finally picked up but i was ok with that. i called to say i was going to be 15 mins late was that ok they put me on hold and then said yes thats fine. I couldn't find pavilion 1 in the hospital compound . i arrived at 11:17 at the front desk and they said i would have to reschedule. i explained the situation never saw the doctor which was recommended Tried to give me a late july appt. Just terrible customer service . I'm not going back not worth it

Dr Zaslasky (Dr Z) & his PA Alex, are wonderful Ortho surgeons! He did a fantastic job on my disc replacement! Sure beats a fusion any day of the week!!! I highly recommend this Dr‼️

I m so frustrated today . My appointment time was 9:30 am they didn't call me till 9:52 am and when i ask to receptionist said that thry dint have room . If there is no room why they are scheduling appointments.

I had an appointment with Dr. Sowa for my right shoulder. I must say that his bedside manner has greatly improved. Now as for his medical assistant, I think her name is Sara but if not here is a description of her: she's short, wide and chunky. She has the worst personality ever, she's rude abrupt. As I was asking a question she was walking away as if she could care less. I know she has worked for First State for many years but I think she needs to retire. She is not people friendly at all. This was my worse visit at First State Orthopedics and I use to work for them. Dr Sowa is a great doctor but I will never recommend anyone else to him as long as she's a part of his team. Very disappointed and irritated.

I've been patient for quite a few years with 3 doctors At First State. After my original doctor retired, I was pushed toward two others. Last few months my legs have been very painful, being scheduled for knee replacement. Due to civid, cancelled. Late 2021, pain had gotten so bad, i was sent to emergency room with recommendation to contact my orthopedic physician. I phoned the office to make appointment with Dr. Johnson. Staff took my information to "try and schedule me asap". I waited week, no call. Called three times in next two weeks. His secretary and scheduler apologize for message "getting lost", would call back. After two weeks of no response and excuses, I called to request my medical records. Two calls later, I spoke with their downstate facility handling records and gave my request. I asked could it be rushed so that I could make appointment elsewhere due to unresponsive communication. Her response to me "I really don't care". So it seems no one at that office cares, so I' made appointment with another office.

This place is a joke. After a 2 hour 15 minute wait 'past' my appointment time I saw a very efficient (not caring-just the facts) nurse. Then, when Dr Lingenfelter came in he was reading and dictating his findings from my MRI to that nurse. I then heard the words 'serious' and asked a question. - I got 1/2 an answer - then Dr. Lingenfelter received a cell phone call - it was lunch time - he took the call mid answer to my question - said he had to take that call and for me to get a CTScan and come back again. I guess the person on the phone was more important than the patient in front of him bent over and using a cane to get around. Oh, I have recently within 4 months had an MRI, CTscan, X-RAYS, EMG, and a bone density and Dexa scan plus bloodwork. Dr Lingenfelter almost ran out of that exam room and never did finish answering the only question I asked. Then, as I told both him and the nurse, I already had a CTScan 3 months ago. I actually showed them a phone picture I took of those printed results to that CTScan. The nurse could not find the CTScan results in my file. Myself and my PCP a week or so later could only figure out because my CT scan was under NM CTScan because it was an N M ctscan standing for nuclear medicine CTScan nuclear test she just did not look anywhere other than alphabetically no matter how many times I was trying to tell her I had that test 3 months ago. Plus she was just pushing me out of the place since the doctor left and just trying to get rid of me. I guess she needed lunch too. She kept going back to a CTScan I had on my lungs back in 2014 and like my ill tempered 4th grade NUN she kept telling me I had the tests confused. Like I, after 2 neck and 2 back surgeries and 4 other surgeries around my body she was saying I do not know the difference between a test on my lungs and my lower back. What a joke. No chance I go back to them. Tell me a doctor worth his weight who will take a phone call while in front of a patient and leave that patient who is in dire need of care. So a wasted 3 hours and my back is still killing me. Go somewhere else.

Office staff is anything but patient (customer) focused. One review mentions a good culture. I have not seen that in the 4 office visits that I have had. Expect to be treated like you are a nuisance. I have had to contact the office by phone both prior to surgery and to change appointments. The last time I was in the holding pattern for 30 minutes. Every minute or so I was asked to leave a message so that a call center employee would call me back by the end of the day. What the Office Manager and Staff don't seem to understand is that I am the customer and contact should be at my convenience and not whenever THEY have time. Too busy? Hire more scheduling clerks.2 different times I was called back and it was not a good time for me. I can't take notes while I am driving and can't always drop what I am doing to answer the phone. This seemed to annoy the call center clerk.My Doc is fine. He is a specialist with a good reputation. He's not good enough to cover for a bad business office though. There are also other specialists with equally good reputations in the area. I'll be shopping for another Doc with an office that is easier to work with when I have my next surgery.

Awesome group of top Docs.Very professional and knowledgeable. I've been a patient for nearly 20 years for multiple issues and it has always been a positive outcome.