Innovative Dermatology's Online Review Report Card

Though the assistant and the doctor were very nice. They charge outrageous prices for a visit that lasted less than 10 mins. I had a skin concern. All they did was take one glance at it, said it isn’t cancerous, and sent me on my way. Then charged a $180. $90 just to walk through the door. They should’ve left it at $90. Which even that was ridiculous for nothing. Maybe if they had done tests or something I could understand the pricing. But a glance and a goodbye.. I feel they should re evaluate their pricing. Don’t rip people off for nothing.

I saw Sarah today and I had a very good experience. The MA and front desk staff were very kind. I was seen in a timely manner. I thought it was a nice touch to have a peaceful sound machine in the exam room. Would recommend.

Simply the best.

Office staff is very polite and helpful. Office is clean. Doctors are professional, supportive, and caring. I am there frequently and I have always had a pleasant experience.

On top of getting medication that just did not work for me, they are horrible at time management and scheduling. Had to wait 30 minutes past being on time to my scheduled appointment for the dermatologist to come. Even then, he basically provided no input. Waited an extra 30 minutes for a 15 minute long appointment. Edit because they responded: I had to wait 30 minutes for a telemedicine conference. I am reviewing the right place as well, I had Dr. Khanh Thieu I believe.

I saw the doctor after having been seen by someone else, somewhere else. This doctor listened carefully, took pictures of the problem area and could not have been nicer or more professional. He froze and biopsied all that needed intervention. I am very pleased and would encourage others to get their skin issues addressed sooner rather than wait

Met with Sara Hartenbaum, PA-C. She was professional, thorough, and took the time to answer my questions.

I was seen promptly and checked thoroughly. The entire staff is friendly and knowledgeable. I won't go anywhere else!

I had an 8:30 a.m. appointment at the Wilmington office for a new patient visit. I arrived on time, checked in and sat down. I watched a steady stream of patients arrive and depart. After waiting 30 minutes, I went to the front desk and asked when I would be seen. I was told by the receptionist I “should” be next. I waited another 10 minutes, went up to the front desk again and told the receptionist a 40 minute wait was excessive and requested my co-pay be refunded. There was no response, no explanation for the 40 minute wait, I wasn’t even given an apology before leaving. It is inexcusable to arrive for an 8:30 a.m. appointment and sit for 40 minutes in the waiting room. If I had continued to wait, who knows how long it would have been before I was called back to the exam room. Would I have waited in there too? I would give zero stars, if I could. A total waste of my time, unprofessional and disrespectful. I would not recommend this Dermatologist.

Poor scheduling and time management. I had to wait an hour past my appointment time the first time I visited before I left and reschedule. When I came back I decided to wait only 30 minutes past my scheduled appointment time before I cancelled and left.