Christopher R. Buelvas's Online Review Report Card

I've been leaving messages for more than two weeks about a required pre-auth for life-saving prescription and they won't even call back. Got thru once only to be told they got my messages and were working on it. I saw them a month earlier to get this ready in time -- for all the good it did me. Pharmacy and insurance company also reaching out to them with no response either. Should have license revoked.

If I could give a zero that would be my score. I was recently diagnosed with a chronic illness in Dec. In Dec I was prescribed medication for my illness but immediately stopped after one day because I had an allergic reaction. Reached out to Dr. B and Nurse Naruta's team about the reaction and have stopped taking the medications. Until now no one has returned my call regarding these medications. Now, I've been asking since Jan 3rd for an rx to get a monitoring device for my illness and still the doctor has not written my script despite my specialist highly recommend I get one as soon as possible. I'm not just a new patient, I've been a patient of Dr. B since 2017. If you had asked me 3 years ago if I'd recommend Dr. B and his team, I would say 100% yes. But now, I can't in good conscience recommend anyone there. You will not get the care you deserve. No one will call you back. When you need help, all you will get busy tone and days and days of voicemails.

If I could give a zero that would be my score. I was recently diagnosed with a chronic illness in Dec. In Dec I was prescribed medication for my illness but immediately stopped after one day because I had an allergic reaction. Reached out to Dr. B and Nurse Naruta's team about the reaction and have stopped taking the medications. Until now no one has returned my call regarding these medications. Now, I've been asking since Jan 3rd for an rx to get a monitoring device for my illness and still the doctor has not written my script despite my specialist highly recommend I get one as soon as possible. I'm not just a new patient, I've been a patient of Dr. B since 2017. I was upfront with him that I want a PCP that will be there for me for any of my health needs. He was, but now he hasn't been. Last year, when I had breathing issues, they're office did not even bother to give me my test results which took about a week to get for some reason. I ended up going to an urgent care just to be diagnose same day with a severe case of upper respiratory infection and it wouldn't have gotten that bad if I just got seen earlier. I couldn't walk from my bedroom to my living room without feeling out of breath. Also just to add the front desk team is ridiculous as well. Last time I went in December for an annual physical. The front desk asked if I had traveled in the past 30 days, and I said yes. She clicked the wrong button in their system. Then when their office manager came to help she asked me, "so you've had a positive COVID test the past 30 days?" I said no. Front desk person proceeds to say, "but you said yes". I corrected her and said, you asked if I had travelled not if I've had a positive COVID test. Front desk and office manager proceeds to accuse me of mishearing the question, when the front desk person clearly asked me the wrong question and I corrected her. If you had asked me 3 years ago if I'd recommend Dr. B and his team, I would say 100% yes. But now, I can't in good conscience recommend anyone there. You will not get the care you deserve. No one will call you back. They will price gouge you with every visit. When you need help you will get busy tone and days and days of voicemails. If you have the AdventHealth app and use your care advocate, the office and Dr. B's team isn't even answering them. My care advocate has escalated my medication allergy with them since December. They've also escalated my Rx for this January. Still not word. I'm switching PCPs. You're better off getting quality care from an urgent care and it's easier to schedule with an urgent care than it is at this office.

I'm still waiting for results of blood work on my foot nail from Broadway 6 months ago no one has called me back

Dr. Buelvas genuinely cares about his patients. He is willing to take the time to answer questions and make sure that patients feel heard.

I've seen Dr. Buelvas 2x (not including his APRN) and in all occasions he have been very professional and personal. He took time to talk, ask how things are going health wise and did a full examination. It seemed like he wanted to make sure I was in good hands and my health was his priority. I'll definitively continue treatment with him and his team.

I love my Doctor Buelvas he is a great doctor but his staff is horrible. They never return phone calls I mean never. I have called so many times on medication and results and they never call you back and when you keep calling they keep lying to you telling you someone will call you back within 24 hours and they never do. His staff needs to be retrained on how to deal with his patients which I thought was the most important thing to the Doctor. I am so disappointed. I would not be writing this review if this has just happened once or twice but it happens all the time with the staff and even the office manager whom I have also called to get my problem resolved. It was a simple question what are my results and should I take the medication that time. Sending stuff to the portal not ever body goes on that or understands what they are saying and of course it takes them forever to get it on there. I would say please get the staff to learn how to take care of there patients cause without them there would be no office.

my entire family goes there

If you are looking for a good doctor, then he is it. He's friendly and professional and somewhat knowledgable, although he is quite young If you are looking for a good doctor that also has a great staff, then this is NOT the place to go. The staff is lazy and unprofessional. They don't answer phone calls, emails or messages through the patient portal. They don't refill medications in a timely fashion. They just don't respond at all. The "manager" makes all kinds of excuses, but she doesn't actually DO anything to make the staff any better. She's really good at excuses, though, if that's what you like.

Dr. Buelvas never rushes the appointment and takes the time to listen to my concerns. He is very thorough, and has even called me at home in the evening to see how I was feeling. I really appreciate that level of care and concern.