MIchael Horowitz's Online Review Report Card

No customer service, one of the worst doctor practices I’ve been in any way just make one appointment and you’ll understand from that only

all the reviews about the poor care and the staff who treat people badly are true I went today to see Dr. Horowitz I am legally blind and I could not fill out the documents the secretary refused to fill them out even though the waiting room was unoccupied very bad attitude of the secretary No wonder the waiting room is unoccupied I do not recommend this office I will never return

your staff is the worst... your staff is the worst... your staff is the worst... your staff is the worst...

your front desk sucks... who ever answers the office calls sucks.... and has no respect! and neither does this doctor since he wont fix the problem... get rid of her :)

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made an appt to have a t-dap test..simple vaccine, told the staff that is what i came for...the doctor told me, he doesnt even know what that is?? it is the rudest staff, ive had the displeasure to meet. i like the doctor but his staff treats you like your garbage, changing drs as soon as i can

Dr Horowitz was very attentive to my needs. Checked me up and I’ve done bloodwork right there in the office. He was very Thorough and answer all my concerns. I am diabetic and was pleased with the care I got . Highly recommended.

Let’s put it this way: If you want a Doctor’s office where the “practice manager”, Andrea James, is truly convinced that she can yell at the patients, humiliate them in front of the other patients at the waiting room, tell you that if you need to ask a question to the Doctor you need to pay because “you are not his personal friend”. If you want a practice manager who when you ask if you could please let the Doctor know about something, her answer is that the Doctor cannot make any decisions as he is only an “employee” and she is the one in charge of the administrative decisions or in her own words, she is “the boss”. If you want an office manager that threatens you when she feels confronted about her lack of professionalism, If you want a practice manager that never, ever return your calls, is always upset and don’t even let you explain yourself, if you want a practice manager asking personal-private questions out loud from her desk instead of calling you to the window, if you want an office that never call you about the results of your tests, even though there is an abnormal finding that needs to be reported immediately to the patient, if you want an office that when you call during business hours the answering machine says that the office is closed, if you want a Doctor’s office that doesn’t even call you to remind you of your next appointment…then this is the right place for you. If you think that this is a personal matter, please check the reviews about this office and in particular about this lady. They are self explanatory

Dr. Horowitz and his staff are friendly and accommodating. Dr. Horowitz was thorough in his examination and questioning with me. He has an experienced manner and was informative, compassionate and direct about my concerns.

Andrea, the office manager, seems to be a very unprofessional employee. She doesn't know how to deal with patients/other doctor's offices and has a VERY condescending attitude. Her communication skills are terrible. An office manager is ultimately responsible for the success of the entire staff - unfortunately, she doesn't have a clue of what it is to be a good manager and shouldn't be managing an office when she doesn't posses any leader skills.