Baptist Health Boca Raton Regional Hospital's Online Review Report Card

Probably the best department in the hospital!

Went to the hospital with abdominal pain at 10am Was seen promptly by emergency doctor and surgical team was told that I needed a contrast screening to see if my intestine had a stricture that caused a small blockage or not. Was advised that if I did I would need to be admitted , but if not I would be discharged. Had the screening at 4 . At 6:45 an orderly came to admit me. I asked for the reason and he brought in the admitting physician who said he did not know. I asked when I could see a diagnosis and he said tomorrow. Despite the fact that everyone was nice I thought that 8:45 minutes would suffice to get an answer. I discharged myself.

Team was very professional. Appointment was on time

I felt like I had great care.

I arrived at Labor & Delivery in active labor after my OB had already been notified and instructed me to tell the front desk to contact him immediately because he was expecting me. I did exactly that. I repeatedly told staff my baby was coming, but I was told there was no room available. Then my water broke directly in front of the Labor & Delivery desk. I dropped to my hands and knees, screaming and crying in pain while my husband repeatedly begged staff to help me. I was not immediately examined, given a wheelchair, or taken for care. An off-duty nurse who heard my screams from outside the hospital came in, recognized the emergency, got a wheelchair herself, and rushed me toward triage. Because I had not yet been admitted, my husband could not come with me. When the elevator opened, I was in such advanced labor that I physically could not sit because my baby had descended into the birth canal. I crawled out of the elevator on my hands and knees. In triage, I removed my own soaked clothes and shoes, climbed onto the bed myself while shaking uncontrollably, and repeatedly screamed that my baby was coming. Despite staff being around me, I still was not immediately examined. One nurse asked my name, told me I was "doing okay," and walked away. It was only when another nurse realized my baby's head was already crowning that a physician was called to catch her. My daughter was born approximately eight minutes after my water broke. Thankfully, my daughter and I were physically okay, but that does not make this acceptable. I genuinely believed I was going to deliver my baby without medical assistance inside a hospital. The incident became known within my OB's practice. At my postpartum appointment, staff were already aware of what happened and referred to my delivery as a "horror story." I am sharing this because no woman in active labor should have to beg for medical attention while her baby is literally being born.

I arrived at Labor & Delivery in active labor after my OB had already been notified and instructed me to tell the front desk to contact him immediately because he was expecting me. I did exactly that. I repeatedly told staff my baby was coming, but I was told there was no room available. Then my water broke directly in front of the Labor & Delivery desk. I dropped to my hands and knees, screaming and crying in pain while my husband repeatedly begged staff to help me. I was not immediately examined, given a wheelchair, or taken for care. An off-duty nurse who heard my screams from outside the hospital came in, recognized the emergency, got a wheelchair herself, and rushed me toward triage. Because I had not yet been admitted, my husband could not come with me. When the elevator opened, I was in such advanced labor that I physically could not sit because my baby had descended into the birth canal. I crawled out of the elevator on my hands and knees. In triage, I removed my own soaked clothes and shoes, climbed onto the bed myself while shaking uncontrollably, and repeatedly screamed that my baby was coming. Despite staff being around me, I still was not immediately examined. One nurse asked my name, told me I was “doing okay,” and walked away. It was only when another nurse realized my baby's head was already crowning that a physician was called to catch her. My daughter was born approximately eight minutes after my water broke. Thankfully, my daughter and I were physically okay, but that does not make this acceptable. I genuinely believed I was going to deliver my baby without medical assistance inside a hospital. The incident became known within my OB's practice. At my postpartum appointment, staff were already aware of what happened and referred to my delivery as a “horror story.” I am sharing this because no woman in active labor should have to beg for medical attention while her baby is literally being born.

Excellent care from start to finish. The check-in process was easy, quick, and efficient. I was greeted in the lobby promptly and politely, and the MRI team was highly professional and friendly. The entire visit was calm and smooth. Thank you to the hospital and staff for the great service.

Excellent facility & staff

Much better than the last time four weeks ago. The reason is because we got out of registration in 15 minutes vs 1 hour last time. Special mention to Carlos who was the nurse that helped me before my procedure.

All the nurses and staff were phenomenal! Food has much much improved since my last visit! Room kept exceptionally clean.