Joanne's House At Hope Hospice's Online Review Report Card

My son & I are so grateful my Husband comfortably lived his last several days at Hope Hospice. Every (nursing) shift was loving & very caring - complete quality care was given at every stage of his journey. The doctors were compassionately direct, keeping me informed. We could not be more appreciative for Joanne's House at Hope Hospice. Thank you all

They have an amazing staff and made my family very comfortable

My Uncle has only been there a few days but the bad experience came with getting him into this place and now they are trying to get him out. The place itself is gorgeous and the people that work inside the facility are wonderful. The issue with us lies in the fact that when were getting him in there one intake admissions personnel told us he was 100% hospice house ready after her evaluation of him. The next day we get a phone call from a different intake personnel named Patsy stating that is 100% not hospice house ready without even evaluating him. He is terminal with less than 6 months left to live because his heart and lungs are failing. His heart is only beating at 30% of what it should and his breathing is unstable. He can't even eat without getting short of breath. My sister at least talked her into coming to at least look at him in the hospital before she denied him. When Patsy barged into the room 20 minutes late for the appointment she looked right at my Uncle and said "Oh he is not on oxygen we cannot take him". We were floored. She did no assessment. Asked him no questions. Then she started to talk to me, my mom and my sister like we were the scum on the bottom of her shoe. Belittling us with her tone, looks and body language and not to mention all the condescending things she said to us. She got very close to my sisters face at one point with her hands in the air and if she had gotten any closer I would have been calling security. She spoke to my dying Uncle like he had done something wrong and he never said a word during the whole nearly 30-40 minute ordeal. She tried to go call the Dr. about 10 minutes into everything before even assessing him. Me and my sister kept pushing her to assess him though and then when she finally did she realized how bad his breathing was and said he could come to the hospice house until he finds another facility to go to. Now the Dr.'s at the hospice house are saying that they can get his breathing stable and when they do he is to be shipped to another facility immediately or he will be charged daily for room and board. If the Dr.'s really can get his breathing under control that would be wonderful but nobody else has been able to so far. We already tried another facility before this one and he ended back in the hospital after a week. He keeps getting bounced around because he is unstable. We just want our Uncle to be in a place where his symptoms can be managed.

Overall we could not have been happier with the late life service they provide. My grandmother and great aunt both lived their last days here and they passed comfortably with family around quality care. Also the cafeteria food is great value 😁

My Uncle has only been there a few days but the bad experience came with getting him into this place and now they are trying to get him out.  The place itself is gorgeous and the people that work inside the facility are wonderful.  The issue with us lies in the fact that when were getting him in there one intake admissions personnel told us he was 100% hospice house ready after her evaluation of him.  The next day we get a phone call from a different intake personnel named Patsy stating that is 100% not hospice house ready without even evaluating him. He is terminal with less than 6 months left to live because his heart and lungs are failing.  His heart is only beating at 30% of what it should and his breathing is unstable.  He can't even eat without getting short of breath.  My sister at least talked her into coming to at least look at him in the hospital before she denied him.  When Patsy barged into the room 20 minutes late for the appointment she looked right at my Uncle and said "Oh he is not on oxygen we cannot take him".  We were floored.  She did no assessment. Asked him no questions.  Then she started to talk to me, my mom and my sister like we were the scum on the bottom of her shoe.  Belittling us with her tone, looks and body language and not to mention all the condescending things she said to us.  She got very close to my sisters face at one point with her hands in the air and if she had gotten any closer I would have been calling security.  She spoke to my dying Uncle like he had done something wrong and he never said a word during the whole nearly 30-40 minute ordeal.  She tried to go call the Dr. about 10 minutes into everything before even assessing him.  Me and my sister kept pushing her to assess him though and then when she finally did she realized how bad his breathing was and said he could come to the hospice house until he finds another facility to go to.  Now the Dr.'s at the hospice house are saying that they can get his breathing stable and when they do he is to be shipped to another facility immediately or he will be charged daily for room and board.  If the Dr.'s really can get his breathing under control that would be wonderful but nobody else has been able to so far.  We already tried another facility before this one and he ended back in the hospital after a week.  He keeps getting bounced around because he is unstable.  We just want our Uncle to be in a place where his symptoms can be managed.

Nice Hospice house

This place is amazing. They are taking great care of my dad for his last days. They are making him comportable in his last days which is way more than what the hospital can do. This place is somewhere that I can believe my dad will be cared for.

So compassionate

I would like to share my experience with everyone thinking of bringing their loved one here. On August 20th, 2017 my mother decided she could no longer fight her cancer at home. Needless to say I completely understood but always new she wanted to stay home till the end. Hospice came at midnight to transport her to this facility. This was the beginning of the best decision she made. From the moment she arrived her care from the nurses, personal care assistants, doctors, cleaning staff, cafeteria gentlemen, volunteers, and even the transport gentleman were caring and loving. Each person had their own ways and all were in my mothers best interest. The personal care assistants were spectacular. Their care and concern was for her and not because it was their job. I honestly feel my mother (Elizabeth Trnka) could not have received any better care from me. Also, I would like to mention the support the staff gave me (Lori) was as loving as my family members. Thank you Joanne's Hospice House staff for making the worst time of my life more bearable. Hugs to all of you who cared for my family. The Sperrazza Family

Excellent service, my dad has had a stroke 2 times in 3 months, pacemaker, 7 stints, heart surgery, pig valve, chest cut open, blood infection, 3 ruptured disks, 2 are complete gone, appendix ruptured, appendix removed, had all his teeth removed surgically. The list goes on. My dad Bruce Edward Jackson was admitted to hope hospice on 5/22/17. He had 7 seizures in 2 hours and the nurses here were on top of it every time. They did an outstanding job. I've never seen such good care. The place is magnificent, a 5 star hotel looks like a dumpster compared to this place. I highly recommend it to anyone. My dad went to a place in Naples FL, it was called Lakewood rehabilitation. I give that place a 0. Terrible service, no one checks up on the patients regularly, all Haitians that can't speak a word of English, they don't know what your saying, my dads clothes kept disappearing and they would say the laundryman lost them. No they steal everything!!! This place needs to be shut down. The place is disgusting!!