Pulse-Md Urgent Care's Online Review Report Card

Great urgent care in Bonita. Clean environment, great hours, professional and friendly staff. Immediate care no waiting. Treatment was fast and instructions were given. I will go there for x rays needed since my dr doesn't have a machine and the wait to see him is too long. I am very happy they have opened here.

Our experience at this urgent care was absolutely unacceptable. My wife and I came in needing medical assistance, but instead, we were met with nothing but arrogance and unprofessionalism. The doctor was shockingly rude and dismissive, and her behavior toward us felt blatantly discriminatory. It’s appalling to think that someone in her position could treat patients with such disrespect. The receptionist at the front desk wasn’t any better. She misled us about the process, only to change her story later. To make matters worse, we were charged extra fees even though we have two insurances, which should have covered the visit.

The receptionist and communication were positive, which we appreciated. However, our experience with the doctor was disappointing. She did not appear to be thorough and seemed to rush through the appointment, leaving us feeling like we hadn’t made any progress in addressing our concerns. In comparison, our usual urgent care visits are far more effective. We waited over five days for lab results without receiving a clear diagnosis. At our regular clinic, we likely would have been provided with a nebulizer and steroids to open airways, prescribed antibiotics immediately, and had a more comprehensive evaluation, including temperature and ear checks. We will not return here in the future.

I’m sharing this in hopes it helps others avoid the stress we faced. My husband recently tested positive for the flu after visiting another urgent care. Later that morning, my 86-year-old grandmother started showing symptoms—fever, severe coughing, sore throat. Then my cousin came over coughing too. Concerned, I searched online for urgent care reviews and chose Pulse Urgent Care. I booked appointments for both my grandmother and cousin online, clearly stating “flu” as the reason for their visits. When we arrived, I told the front desk staff that my husband had the flu and mentioned I might need an appointment, too, for preventive care. The staff agreed, so I began filling out paperwork. My grandmother was called back quickly, so I abandoned my paperwork to go with her. In the exam room, I repeated my husband’s flu diagnosis and my grandmother’s symptoms. They asked what type of flu my husband had, but I wasn’t sure. That’s when the staff informed us they were out of flu swabs. They offered a $125 test with quicker results or a culture that would take 4–5 days. When I asked if they could prescribe medication without confirming the flu, they said, “The doctor has been writing prescriptions anyway.” The doctor eventually came in and asked us what treatment we were thinking. My grandmother said, “You’re the doctor.” I mentioned my husband was prescribed Tamiflu, so the doctor decided to do the same. I also asked about cough suppressant perles, which they added despite saying they don’t think they work. The prescriptions were sent to CVS, but moments later, CVS called to inform us they were out of stock. I returned to Pulse Urgent Care to request paper prescriptions so I could find a pharmacy with the meds in stock. They refused, stating, “We don’t do paper prescriptions.” After driving to multiple pharmacies, we finally got the prescriptions filled, but I’m still upset. Why allow appointments for flu when they’re out of swabs? Why not inform patients ahead of time so they can make other plans? The whole process was unnecessarily frustrating for my family, especially my elderly grandmother, who couldn’t afford to wait.

This place was an absolute gem when I hurt myself on the beach. Sara and the team were all really great and got me bandaged up and on my way. Would highly recommend this place. Don’t forget to wear water shoes on the beach!!!

Don’t go here. this place is a joke. The PA was the most confusing person to understand in the world she didn’t take time to examine or explain anything but instead rushed through the visit. She also would say one thing and then completely contradict it with the next. For example I asked her if I should swallow the medication and she said “no but then 5 minutes later would say if you don’t swallow it it won’t work.” 😂 I went in for a lesion on my tongue. The PA didn’t even take a photo nor did she even take a close look at my mouth. She claimed it was oral thrush before even doing a culture. She prescribed Nystatin to swish in mouth and swallow. After taking the medicine I vomited 3 times.and it didn’t help me at all, if anything it made things worse. Then I go back the next day to tell her the medicine doesn’t work for me and ask for a culture to prove that it was oral thrush. She takes the culture and prescribes another medication. This medication doesn’t nothing to help either! And makes things worse!! After finally giving up on this joke of a place and going to my primary care physician who is an MD he said that he has no idea why she would prescribe either of those things and gave me a oral prescription to get rid of the mouth infection. Don’t go here!!!!

Great experience. The staff was very professional. All my questions were answered very helpful. Definitely would recommend Plus to others

Had to go here 2x in the past few weeks and had great experiences both times with 2 different doctors. Wait times were nonexistent (you can check in online), and staff was very nice and helpful. Highly recommend!

No wait, friendly staff, thorough visit.

I’ve been to this location twice, and both times everyone working there was extremely nice, from the girls in the front office, nurse (same nurse both times), to doctors. I had to call a few times to get the lab results, but besides that I’m glad we have this urgent care in Bonita Springs.