Felix Rodriguez Pinero's Online Review Report Card

Great doctor, great staff.

This review is on behalf of my dad, he is currently getting his treatments with Dr Felix Rodriguez. This review is mainly about his billing assistant Jennifer who is doing a great job, very thorough in explaining billing/coverage and going over and beyond in assisting my dad in getting his treatments, which in turn lessens the burden of the whole process. I have never come across such great efforts from a doctor’s office.

great staff but make sure you ask for and save any recei9ts/ the person doing the billing needs to be replaced / they will overcharge and double charge

Dr Rodriguez-Pinero is an outstanding oncologist. He is data driven (an important quality) and he shares it with the patient. He is a caring and personable professional. His patients are important to him. I recommend him highly.

Good luck getting past the office staff. Two days before my first appointment "Casey" called in a panic about required paperwork she sent in an email. Problem was there had been no email. She needed a release form immediately. I asked her to resend it. She rudely hung up on me.. I got an email with 20 pages in it. I downloaded the release form, printed it, signed it, scanned it and sent it back. I printed the rest and filled it out before the appointment. I arrived and noticed their tiny waiting room was filled with people. The receptionist asked for the paperwork. I handed it to her and she screamed at me: "Is that all she gave you?" So then she started hitting her printer and tore open the top, ripping out paper and wadding it up to throw away. I decided to reschedule. Two days before the next appointment I get a call asking if I received the paperwork. I asked why they keep hassling me about paperwork and was told she was cancelling my appointment and she hung up. Good riddance

Good luck getting past the office staff. Two days before my first appointment Casey called in a panic about required paperwork she sent in an email. Problem was there had been no email. She needed a release form immediately. I asked her to resend it. She rudely hung up on me.. I got an email with 20 pages in it. I downloaded the release form, printed it, signed it, scanned it and sent it back. I downloaded and printed the rest and filled it out before the appointment. I arrived 20 minutes early and noticed their tiny waiting room was filled with people. The receptionist asked for the paperwork. I handed it to her and she screamed at me: "Is that all she gave you?" So then she started hitting her printer and tore open the top, ripping out paper and wadding it up to throw away and hitting the printer some more. She handed me about 10 more pages of paperwork. While that was going on I looked around and saw all these people in various stages of wearing masks and asked to have my appointment rescheduled when it wasn't so crowded. She offered to put me in the crowded hallway. I rescheduled. So now I get a call and the woman wants to confirm my appointment. I said I was coming and she barked, twice: "Did you receive your paperwork?" I asked what was with all this concern about paperwork and she told me my appointment was canceled and hung up on me. What a shame. I was looking forward to sitting in a tiny room full of cancer patients in the middle of a pandemic. Avoid this place. They are careless, disorganized and rude.

always cancel apoitment my wife cancelk 3 times no good office en boynton fl

Dr Rodriguez was very knowledgeable, attentive, answer all our questions. The office was very friendly.

siempre estan cancelando las citas ya tengo dos citas canceladas mal servicio

Dr. Rodriguez is very knowledgeable and has great patient. However, I just encountered a staff member from hell at his office. Makes me want to find another doctor!!!!