Hca West Florida Hospitals's Online Review Report Card

Helicopter ride- A+. ER care= A+, Surgeon A+, Hospital room-B-. Let me be clear, I am an RN, the nurses were STELLAR!! They need more CNA's or techs- they cant hire or retain enough but they have nurse interns. Staff is lovely and willing when asked but patients dont like to ask. Horrible policy is that instead of making rounds and helping helpless people (both my hands circumferential glove-burns) they sit at the desk and wait for someone to ring the bell. I dont want to ring for simple things like fluffing my linen or opening food items so I sat there uncomfortable and hungry or hurting my nubbed hands. Also PT and OT were caring but yall got to coordinate the surgeon with PT, there was no reason to torture me with fish skin as hard as fiberglass/Ramen noodles on my fingers, hand and wrist and then without soaking torture me for an hour only to soak off the dressing afterwards. I was frank with manager who as all admin does is circle back to "I'll have a talk with the nurses": NO they don't need a talking to, management needs a talking to. Didn't mention clothing thrift store (I lost everything in fire) Outpatient clinic= C+ at best. The system and Fla laws suck- Only a few pain pills upon discharge- nobody cares!! They wont/cant give me hope on healing/pain timelines. They didnt mention applying ice, Lidocaine OTC- perhaps EMLA cream Rx, hydrocortisone cream (I got rid of granulomas with this pressure wrapped). Atarax for the awful nerve itching, or homeopathic options like St Johns Wart, Arnica, Arsenicum Album, Calendula or ComfRy cream or Silver oral spray. Didn't mention Isotoner compression gloves better than Norco. Reluctant to give me a back to work slip even though Im homeless and broke, skin intact. Finally offered silicone dressings (also lidocaine patches - save patch to keep air off and keep skin moist when cracked) They didn't tell me about the burn survivor group. Wouldn't mention how to deal with all my fingernails falling off, fingerless gloves so you can do things or to use PH balanced cream like Cera Ve or Eucerin - later use Auquafor for lubrication (lighter than vaseline). Patients have to advocate and fend for themselves. I also applied a steering wheel knob to aid in driving (suicide knob, NOT illegal its a myth), and tinted my windows to keep from burning (keep doctors note in glovebox to avoid ticket). They finally mentioned (after 2 months) to use 50% sunscreen (I recommend spray, 100 block) even under gloves because gloves don't protect. Like pulling teeth for them to mention how to desensitize my fingers when I was horrified to touch anything- that my nerves are learning and growing sweat glands and circulation repair, or to use carpet rubber pad pieces to help open caps and bottles. Keep out of the sun!! Eat protein for healing and push through stretching and exercises! Connect with burn survivors! They never mentioned Phoenix Society or the Katie Piper Foundation. Miami and Tampa and Blake has burn groups some in person, some virtual (Blake needs to offer virtual). Im bettor off with Google than the outpatient clinic! Julie Rehoric RN

6 days in ICU. Horrible. Dehumanizing. (a few lovely underpaid aids made life worth living) I guess I wasn't sick enough....nobody knew why I was there. Would rather have died. Would rather die than return.

Sat in ER waiting areas for 5 hours before being transferred to a room. Nurses were responsive until today. It took two hours for a nurse to respond to me or my roommate who was in distress and calling for help ( from 8:00 am 10:00 Am I limped to the nursing station to let them know about my roommate and they said they would send someone. No one showed up. Aboit half hour later the hospital's rapid response team swarmed in to provide care to my roommate. Tho place is loaded with traveling nurses who are not responsive to patient calls or take 15 or so minutes to respond. Spmuimrs they don't respond at all. God forbid you have an emergency event. Do not go to this hospital if you think may need an emergency nursing or doctor response of any kind. The Calvary is not coming to save you or showing up too late to help you

Blake Hospital deserves ZERO stars.I was admitted with a severe asthma attack with pneumonia. I was a dropped off into a room with no oxygen. I had to yell out into the hall for help. I also asked for a breathing treatment to which I was told,"Its change of shift right now" I could not breath, panicked and had to call a rapid response on myself.This hospital does not give good care, I DO NOT recommend this hospital to ANYONE. Go somewhere else. 0/5 stars.

I still get sick at my stomach whenever your facility comes to mind. Nine years later and I still live the nightmare and I probably always will.

i was EXTREMELY hesitant to go here because the HCA hospital in reston, virginia is AWFUL in every way (and has been for years; they don't care and nothing ever changes.) however, everyone in the ER yesterday around 5 pm (sunday 10/20) was really great. i wish i remembered names, but i was in and out so quickly (six stitches and instructions to return if the bleeding didn't completely stop, which i appreciated as opposed to them forcing me to stay there for hours to see a hand surgeon on a sunday night) that i did not catch anyone's name. everyone were quick, professional, friendly, and calmed me down when i was freaking the hell out. i hope i never have to come back here, but if i do, i feel confident that i would be in good hands. thank you to those who took care of me!! one more thing - i see a LOT of negative reviews on here from people who are coming here over and over and over and over. that's what a primary care doctor is for. the reason you're sitting in the waiting room for hours is bc this is an EMERGENCY room. they are there to make sure you don't die. they are not there to manage your chronic conditions. have a nice day!

Horrible experience. Go here if u have 5 hours to waste just to get a NON answer and leave still wondering what is wrong! Don't bring kids here.

My wife was scheduled for a pace maker at 12:30pm. The night before we received a call moving the time up to 10:45am. We arrived on time and 4 hours later we were still in preop. When we inquired what the delay was we were told the error was that patients were told the wrong times to show up? Not that there was an emergency that bumped us back which we would have understood. There was another patient that had been there since 8:00am (6 hours in preop!) We signed up for their Informer Program which is supposed to give you and your family updates throughout the day by text. Never once did anyone receive an update. Why have a system that you offer that no one oversees? When I went to get something to eat I stopped at the bathroom at the main entrance (probably one of the most used bathroom in the facility) there were no paper towels. I stopped at the front desk to let them know and there were 4 people behind the desk chewing the fat with the security guard. No concern for preventing infections. Absolutely disappointed with the lack of care and professionalism one would expect from a health care(?) facility. Seriously go to Manatee Memorial instead. Avoid this place. PS don't bother calling the phone number 941-798-6052 that whoever responds to the reviews gives you. They never called me back. What a joke!!! Update: Sara called me back today and left me a message to call her back to discuss my wife's experience. Sara, instead of taking the time to respond to the reviews with some BS response about how your org wants to make things better, how about reading the reviews and contacting corporate to ask for help in making things better? On a separate note - I received 2 texts just now (6:00 pm) from your Informer text telling me my wife is out of surgery and in recovery. Yesterday. Thanks so much.

I remember when Blake Hospital used to be the gold standard in quality care in Bradenton. As of last year, they still have a top-notch trauma center, but if you're waiting in the ER with anything less than an overdose or profuse bleeding (because God forbid you get blood on their floors, don't you know?) then you're in for a long, excruciating wait. As I sit here, my husband is waiting to see an ER doctor for the sixth time in an astonishing three week period. Why? Because they don't seem to care enough to figure out why he has constant problems. They certainly didn't care enough to ask if he had a latex allergy before they installed a latex indwelling Foley. He suffered for 10 days before they figured out why he had severe pain. That was visit number three. The last time we were here, on Thursday, April 11, my husband wasn't even examined by the doctor, despite having documentation of a critical level of yeast in his bladder. Instead, the doctor "threw" pills at him and sent him home. Is it any wonder why we're back here again? No, no it's not. I wouldn't even come here with my husband, but Bay Pines in St. Pete is too far away for us to travel. So nice to know Blake Hospital staff treats our veterans with such disdain.

Do NOT go here. I was charged $10,000 and never got out of the waiting room. They did a blood draw, flu and covid test and gave me an IV in the waiting room for $10,000!!! We left after 4 hours because we could no longer wait. Also, I never wanted a flu and covid test because we just returned from Urgent Care. Now I have been on the phone for over an hour and a half trying to question my charges and am not getting through.