Optical Outlets's Online Review Report Card

A bad experience. I tried to get some sun glasses using their ad for progressive lenses, and they told me I had to have them polarized for another $100 each pair of glasses. That's not true. Sunglasses do not necessarily have to be polarized . Stay away from this place now. It looks like they just want to upsell you.

Had eye exam, bought frames and lenses. Seem to be "OK" so far. They were great to do business with.

I am very frustrated with this office. I scheduled a first time eye exam in November for first week of Jan 2023. Sometime in December I received a voice-mail that the Dr would not be available and cancelled my appointment. I went back online and scheduled for about 2 weeks after. I get another voice-mail 4 days before my appointment stating the Dr called out and they cancelled my appointment. The girl leaving my voice-mail sounded very uninformed, lost and scared. I just don't get it, how far in advance do I have to schedule or maybe I should only schedule a few days before, if I'm lucky to get an appointment.

Terrible customer service/relations: My wife scheduled an appointment for my five children. Two days before the five scheduled appointments we got a call from the secretary saying they would no longer see all five of our children on the same day and that they'd only see two of our children per day. We informed them these appointments were already scheduled and it's very inconvenient for us to take our children in two by two. We were informed that that morning a mother with an appointment for four children had cancelled and the doctor now had nothing to do. So the outlet spontaneously instituted a new policy which they were now going to enforce with our previously scheduled appointments. As we've used this store for the last couple of years, my wife asked if they'd make an exception. After speaking to her manager, the secretary let us know they'd see our kids but said: "If you cancel on Wednesday, we will never do this for you again." This was not a professional way of dealing with individuals and lacked respect and consideration for the schedule of a busy mother of five. The fault of another woman with four children should not change a previously scheduled appointment through an ad hoc policy that merely serves the convenience of a doctor. We will never use this Optical Outlets services again.

Had an appointment waited 45min and then was told had to wait another 30 because doctor went to lunch this is bery unprofessional

Made appointment for both myself and my husband. We were greeted by Sherry who made us feel welcome immediately. Sherry had our paperwork together and before we knew it Dr. Jon Stoneburner called us in. What a great guy really makes you feel comfortable. It's refreshing having a doctor with a sense of humor along with being thorough. After Sherry fitted me in bifocal contacts while Hubby picked out frames. Thanks folks for serving us with true integrity. YES we recommend Optical Outlets

I do NOT recommend Dr.Jon Stoneburner. Not only could his highly inappropriate conversations to someone on his personal phone be heard from the seats I was told to wait in, for him. Right next to my 4 year old son. Then after proceeded to greet my son by asking “Is that your girl friend?” About Me…. Gross but ignored. Called me to the office, very informal visit, wasnt instructed properly on what I was supposed to be reading to him and when. Very rude over all, then proceeded to smack his clipboard infront of my sons face. My son has sensory disorders, specifically sounds and touch, this man doesn’t know us why on earth is he doing this! Then he turned and did it to ME! I’m here to get glasses and get on with my day, no be held captive and have my son and I harassed. I highly recommend the support staff at this location. They were amazing find the right glasses however. Despite how horribly grotesque their Doctor ‘s behavior was.

Terrible experience, don’t waste your time. First the doctor didn’t even get my prescription right and reeked like cigarettes it was disgusting. I walk in and glasses are falling off displays. The radio was static like just turn it off so annoying. Front desk lady arguing with a customer in front of patients. I’ve been trying to call and order contacts for 4 days straight no one answers the effing phones here! I’ve never been to such an unprofessional eye doctor in my life. My insurance is covering my copays to go somewhere else thank God! Even the call center couldn’t get ahold of this location lmao. This place is a joke like absolutely nobody cares about patients.

My experience with this location has been abysmal. Firstly they are incredibly understaffed and you have to call 3 times every time to get something other than the answering machine. You will then be placed on hold for at least 10 minutes each time you call. The staff did not spell my last name right (after repeating it back to me), so their insurance department called me to verify my insurance, (which I missed that call and tried to call back multiple times and only got a voicemail). They also did not take my phone number down correctly so when the doctor left early on the day of my appointment they were not able to call me to reschedule and after I showed up to the office I had to come back 4 days later. I then received a confirmation text that my appointment was at a different time than I had set with the staff member IN PERSON and so I called to sort it out and after going through the call process I explained above. I was given one set of sample contacts to get me through the week until my order arrived. However the order was actually scheduled to take two weeks to come in not a week like they said. I lost one of my contacts and called the office to see if I could get just one more sample to get me through the additional week I did not plan for, and after going through the calling process I explained above, I was told the doctor had again left the office early and they could not dispense a sample pack without him there.

The young woman at the store was extremely rude. Never stop moving while talking to us. Attitude was more like if you don't like it to bad. Called the district manager, K. Schroder, 3 times to complain and left my information, no one returned the call. I guess the rudeness comes from management.