Step - Speech Therapy And Education Professionals's Online Review Report Card
Step - Speech Therapy And Education Professionals
4.8
Average Star Rating
32
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
STEP Therapy received 90.6% positive feedback, with patients praising the amazing staff, professional therapists, and the friendly environment. However, 9.4% of the feedback was negative, primarily citing poor management and billing issues. Overall, the practice is valued for its exceptional care, yet it needs better organizational practices.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
List of Step - Speech Therapy And Education Professionals's Reviews
I am very disappointed in the billing department and their ability to provide an itemized invoice. All three of my children saw both SLP and OT at this facility for about six months in 2022. There was an issue with what my co-pay was supposed to be. After much back and forth, we agreed that the first visit was $40 and all subsequent visits would be $10. But, upon reviewing my explanation of benefits, I noticed that the company had been being paid 100% and that the $10 co-pay was not needed. This left me with a large credit for all of the $40 co-pays that I had made. It is now 2024 and I still have not been refunded for the overcharges. Unfortunately, because of the issues with payment I have had, I cannot recommend this company even though we enjoyed the therapists.
Reviewed On Facebook
Excelente lugar, la atención es muy buena mi hijos es feliz, adora a Ms Criti
Reviewed On Google
Excellent place, the therapists are super professional and very friendly, it is a very nice place for our children and it is always very clean. Thanks for everything.
Reviewed On Google
Not sure how this place has almost 5 stars. Their office is poorly ran. There’s zero organization. We had to find somewhere else because they did not come anywhere near the minimum level of progress they should have. The administrative failures are just icing on the annoying cake. Stay far away from here. There are much better options in our area.
Reviewed On Google
👌 👏 👍 awesome
Reviewed On Google
These ladies are amazing. They are so caring and compassionate. They are really focused on my son’s (Sam) success. He loves seeing them and he is happy and willing to work with them. My family and I are so thankful for all of them, they have truly been like angels on our path!!!
Reviewed On Google
Poor management. Boss is rude to employees.
Reviewed On Facebook
STEP has an amazing staff and they provide a great environment for kids to build their skill sets. I would highly recommend STEP for providing speech or occupational therapy to any child!
Reviewed On Google
This place and the staff is the best thing to ever happen to my son! Because of this place my son can have full conversations and has just flourished socially and mentally! Will never go anywhere else! ❤️
Reviewed On Google
Great therapist, great staff. I take my son to STEP Therapy for Speech and Occupational therapy, he loves coming here♥️ .
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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