Medexpress Urgent Care's Online Review Report Card

I’ve been to this location a few times for Covid tests, etc. but the last time I was here was when I felt ridiculously ill so much to the point that the 5 minute drive there was hard for me and I was SO tired that I hesitated on pulling over to sleep. That sounds nuts, but I felt HORRIBLE. The staff was friendly and kind and ran a few different tests to see what I possibly had whether it be Covid, the flu, etc. but when the doctor came in the room with my results, I was told that this was something I needed to go to a primary care doctor for and he really stressed that I needed to take vitamins… I was so uncomfortable and felt so unwelcome to the point that I could have cried right there in front of him. Mainly just do to how bad I felt, the fact that I woke up and arrived before they opened so that I could be one of the first to be seen (despite how hard it was for me)… just to be told that what I was feeling wasn’t really “urgent” and like I wasn’t taken seriously or just an inconvenience. Sucks, because now I personally question what actually is urgent.

My wife was turned away due to this facility saying they no longer accept walk ins. Despite having that advertised all over the building as an option! My family WERE frequent patrons of this facility but due to today’s experience, that will change. I’ve never had experienced a facility making a change to policy and still leaving signage displayed in contradiction to that policy change. When asked to speak to a supervisor, none were available. This seems to be a reflection of poor management and a lack of commitment to taking care of patients. Since when did the Urgent Care become only an appointment only? If that’s the case then you need to change it to a Dr’s office.

Walked in and wait was 2 hours. I asked if I could make an appointment and come back later instead, and was told to make an appointment online. Came back at my appointment time and STILL had to wait TWO AND A HALF HOURS while all the walk-ins with no appointments were STILL helped before me. Wasted so much time. They need to just say appointments mean jack and to just wait, its all the same. I hope no one else makes this mistake. This is a management error, not a remark on the employees- they are GOLD and every one of them, on the phone or in person, treated me very nice.

Fast, Knowledgeable, friendly and professional staff. Clean office best experience possible.

still 5+ stars. 3rd visit, this time for my 7 year old oncology kiddo. Another 5+ star visit. This location is clean, quick and the staff is always so nice! In and out in under 30 minutes! Thank you 2nd time going to MedExpress Brandon and second time getting 5 star service. Both times I arrived, registered, had vitals taken, saw a provider and was on my way home within 2 hours. Not bad for a walk-in urgent care on a weekend! Thank you all again ❣️

The hours online and on the door as well, say “8am-8pm” everyday supposedly - but the staff actually decides they stop working at 7:45 I guess. I drove all the way across town in rush hour traffic after work for antibiotics - to treat a cyst that’s become painfully infected, I have cellulitis, and I could become septic -it’s pretty important. I told the front desk this, and they told me oh well they stop seeing patients at 7:45 - lovely. I was going off the hours say have posted which say they’re open until 8pm, not that they stop seeing anyone beforehand, and I literally walked in the door @7:47pm - it would’ve taken all of 10 mins to get me a prescription to help treat my ailment, but instead I was told they already “packed up for the day”. I love that I drove all the way across town, in the pouring rain, for help and got turned away because the staff decided they’d rather leave early than actually work until the close of business. No worries though, I won’t come back to this location.

I will NEVER you this place again. Always changing the way things need to be done. Nurse’s have attitudes and do not care about your needed or cares. Just trying to find ways to get your money and not providing the services needed.

Great experience! Super nice staff - office clean and everyone professional. Will definitely go back.

So this is the forth MedExpress location that I’ve been to. I was a little surprised by their service. They were fantastic. I gave him my symptoms and he was able to give a proper diagnosis. The front desk reps were just amazing. They actually noticed me l, very helpful. This one is my favorite so far. Thanks everyone.

APRN Latisa and RN Michelle took care of my wound during a stressful time and helped me feel at ease. Thank you for being so caring and compassionate.