Scott Powell's Online Review Report Card

First, as a little secret, I contemplated not writing this review because Dr. Powell probably won't see it. And even if he does, I'm pretty confident he wouldn't give a damn. My journey with Dr. Scott Powell began after a shoulder injury while playing hockey last summer. I was referred to his office, where time waits for no one. Dr. Powell's visits were like a race against the clock, & I half-expected a Batman-like smoke bomb on his exit. Following a painful ruptured appendix ordeal, his surgery on my shoulder was a memorable rollercoaster. I played the family hero on July 4th, catching my stumbling 84-year-old father with my left arm, Instantly I knew I was screwed. Now, I can't pick up groceries or reverse my car without banshee-like screams. Who needs those, anyway? I needed the surgery before my fall job, & now I'll be working with a cast, feeling like a billy goat with a stomach ache. Plus, I still can't sleep on my left side, But hey, my wife enjoys her personal space! I scheduled an appointment with Dr. Powell and took a day off work, only to find they ninja-moved to Santa Monica without a word. No apology, just the sound of silence. When I got those 37 seconds with Dr. Powell, I poured my heart out about the pain, and he prescribed an MRI, which my insurance denied. They insisted on an X-ray and physical therapy. Apparently, my labrum tear wasn't VIP enough for the MRI club. Dr. Powell also tossed in some pain meds, but my pharmacist warned of internal bleeding. After my August visit, I left around 15 messages that disappeared into voicemail black holes. We reached Dr. Powell's office on September 28th, promising a peer-to-peer and quick MRI approval - which was a joke. Then came the pièce de résistance: a bill dated October 2nd, sporting big red letters saying past due that seemed to mock me. On October 18th, I left a message stating that I had no intention of paying that bill. And what do you know? They called me back today, finally realizing they had a phone.I regaled them with tales of unanswered calls, my pain, and the escalating absurdity. My phone records turned me into a detective. A friend, an orthopedic surgeon from D.C., confirmed the situation's gravity. I wish I'd stood up against the bill from the beginning. Their indifference pushed me to find a new doctor, hoping it was not too late for my shoulder. And if you doubt any of this, try calling Dr. Powell's office. They're playing hide-&-seek with your messages. They offered to waive $250 out of the $1,484.73 I paid, But a little empathy and how we can fix this would be nicer. Did I mention he sees you for 37 seconds? After my phone call, I'm convinced they all celebrated like in The Wizard of Oz, with a triumphant chorus of "Ding Dong, Darren's shoulder still hurts, and we couldn't care less." It's a classic case of "heartless hospital administration" instead of "heartfelt friends of Dorothy. Oh, and to clarify, I'm not upset with his work on my shoulder. The guy did a fantastic job, and let's not forget, Dr. Powell's office could double as a celebrity hangout, with photos of him and the rich and famous plastered everywhere. Who needs wallpaper when you can have celebrity headshots, right? Don't get me wrong; the insurance company isn't a beacon of hope--credit where it's due. The insurance company did pick up the phone, and we made numerous calls to Dr. Powell's office. The insurance company didn't hesitate to point fingers at Dr. Powell every time, insisting they received their first response on Oct 13th. It's bad enough that I'll have to pay the clinic all over again, and if surgery's required, I'll fork out for the anesthesiologist, too--a double whammy. Oh, and by the way, I'm expecting my first child in February, And with my post-surgery experience, I can confidently say that I won't be able to pick up my little bundle of joy right away. How do I know, you ask? After that first surgery, I was confined to an arm sling. You might think an arm sling is a comfy sleep accessory, but it was more like a nightly rendezvous with an enthusiastic branding iron, courtesy of my wife. I'd wake up feeling like she was claiming me with a mercury-hot branding iron, scarring me for life with her initials. And believe me, I've lost count of how often strangers would come up to me, curious about what had happened. Like clockwork, they all shared the same sentiment: "Worst pain ever." Of course, I get it; giving birth is often touted as the worst pain, but hey, women are undoubtedly a lot stronger than us mere mortals. So, hats off to Dr. Powell, who'll likely have a chuckle at this. He's the master of the 30-second check-up, takes a moment to admire his portrait on the wall, and then, like my cats, seems to wonder, "What was his name again?" P.S. If you, too, need help contacting them, tell them you're not paying your bill, and they'll call you back faster than a Dr. Powell office visit. And don't go to Burbank; that office is closed.

Dr. Powell is well educated in his field and can take care of your ENT needs. You will get a concise description of your diagnosis and helpful medications.

Dr Powell is not only highly intelligent,extremely well skilled but also personable. I like him as a Doctor and as a person. He is hesitant to rush a patient into the operating room and actually seems to care about me and how my injury affected my well being. I'd give Dr Powell more stars if they were available.

Great Experience. I would recommend Dr Powell to everyone.

Dr Powell and his staff are wonderful! I've seen other ENT's and he is by far the most thorough. I highly recommend this practice

Horrible customer service the receptionist was not very customer orientated with her insults. Dr. Powell is amazing he did my sons ear tubes but I won’t be putting up with non-sense from a scheduler on the phone. Call from 08/03/2022. Best they keep that online scheduling options to keep patients happier.

Dr. Powell was very professional, as was his entire staff. He took the time to listen to my wife and examine her to find out what the problem stemmed from, and then performed a simple procedure to correct the problem quickly. He then gave us a plan to prevent the problem from recurring. We were very pleased with our visit today.

Almost seven years after Dr. Powell's botched surgery of my torn left ankle ligament (which has never healed properly), I'm finally writing this review (because I'm still seething about his ineptness as a doctor). Beware of this guy. He doesn't care about you. He cares only about his ego (see all the pictures on his wall with young sports team groupies and his focus on his past muscial career with ShaNaNa). He should have stayed in music as a B-rated musician, since he doesn't care about his patients. All he cares about is the money, stroking his ego, and how many people he can get into surgery. I had an appointment with him after my surgery (which was at 7:30 a.m.) and he didn't see me until nearly 9:30 a.m.? Why, well he told me he was attending to other emergencies with patients. But that was a lie. How do I know this? Well the office walls were very thin and in the next office he spent 45 minutes trying to convince a woman to have her surgery done with him (while keeping me waiting). When I had my surgery he insisted it be at an Encino surgery center (which was out of my way and I later found out he directs patients there since he partly owns it). The results of the surgery were awful. My left ankle and leg was swollen beyond belief and the original torn ligament in the ankle was WORSE after the surgery. So, for a full year I went to him and followed his advice (e.g. wear compresion socks, etc.) which didn't work. I went to other medical doctors who inferred it was a botched surgery and that there was such massive scar tissue that the only thing they could do is try to clean the scar tissue out (and they were not sure it would work). So after 7 years of PT, wearing a support sleeve for my ankle, etc. it finally is getting better (no thanks to Dr. Powell). He is an arrogant jerk. At one point after waiting nearly an hour to see him, his assistant said I should tell him about the long waits since they made patients angry. So, in the nicest way possibe I told him. I should have known better, he was not respectful but angry and attacked me verbally for even bringing this up and told me he was a prominent medical professional (ha! ha!) . Even though his staff encouraged me to mention it to him because they are afraid of him, he didn't listen. He has a god-complex. Avoid this excuse for a doctor at all costs.

If you want someone who actually cares about your issue, discusses it with you, and gives you options - don't go here. He's just trying to run through as many people as he can and am confident has no idea what empathy or sympathy mean. Treats people as though their drink is up on the counter at Starbucks. I had never had any health issues, so for someone to walk in through a door and say "You need surgery. Here's a packet. See the front desk to schedule your surgery." then walk out - is just insanity to me. I didn't understand half the words he said, was in shock, and had many questions. He just walked out after telling me to schedule surgery. Surprised he's got 1 patient let alone more.

I can't say enough GREAT STUFF about Dr. Powell. My insurance was running out and giving me a hard time . Dr. Powell and his staff really stuck with meand pressed the insurance company , moved up the surgery schedule and got my knee surgery through in the knick of time. Both the surgery and the post-op were a smooth sailing. His staff was so supportive and friendly and that all comes from the top. Thanks Dr. Powell !!!