Charles Sullivan's Online Review Report Card

horrible office staff

Horrible office staff...DON'T GO THERE!!!!!!!!!!

You don`t tell a patient " to go home and get your affairs in order over the phone as he did to my wife. When I asked him how we were going to fight the disease he said "we are not" He refused referals and those (1) he gave were completely unrelated to her disease. When the radiologist recommended a cat scan after looking at a chest x ray he sent her for another chest x ray ignoring the advice of the radiologist. His PA was treating her for bronchitis not lung cancer. We dumped him .

The office staff has changed over the years and not for the best I haven't been in a couple years the place has changed use to be nice sweet girls now it's lazy with a very ethnic atmosphere not good lazy and rude service!!!!!

well I never got a chance to become a patient,the woman who answered the phone told me I needed to fill out new patient papers I asked May I download them and bring them with me when I come? I was told no we don't do that so I asked can you mail them to me ?all she did was give me a heavy sigh like it was going to be a big problem.so I asked would you leave them out in a mailbox where I can pick them up after work and bring them with me she did not.very rude that explains the low ratings

Can not keep a good Dr. in the office . They are always changing. Dr. Sullivan is never there ! They have no one that knows what they are doing. The staff is very rude also !!

refused referrals and when he did give a referral he withdrew it (pulmonologist) would not give an oncology referral Refused to allow follow up on ct scans after Advanced Imaging recommended they be done Refused Pet scan after he finally allowed a ct scan. End result 4 different type of cancers. Effectively told her to go home & get her affairs in order. He was our PCP for 8 years. In our case he was a good PCP but when the chips were down he abandoned us. He told us that we were taking up too much of the office staffs time with referrals etc. We finally went out of network with a great lung doctor (Dr. Domenick Sorresso & he took the "ball" and got us a great oncologist and PCP who took her knowing her condition and not worrying about how much money he would lose Unlike other reviews I have always found his office staff very professional and courteous, I did not like his latest (PA & RNP) medical staff but that is another story.

The Doctors that are there are great ,but the people in the office has gone bad for over a year now. They are very slow and don't know how to do the billing. Average wait is at least 2 hrs to see the Dr. with an appointment.

I visited this office a few months ago ( I was a patient of the office for about 6 years) and had blood pressure issues. The receptionist told me that the doctor wanted me to monitor my blood pressure for a few days. She told me that if I had it done in the office, there was no charge. I had it done in the office and then received a bill for the blood pressure checks. When I went back to ask about the bill, I was told to contact the billing department because it wasn't their problem. I WAS LIED TO and nobody wants to make it right. I will never go back to this office due to the poor staff customer service. I am giving a 2 star rating, not so much for the doctor but for his unhelpful office staff.

My insurance co gave me a list of doctors on my plan,so I called said I'd be a new patient and I had a flu. The arrogant tone of voice told me to go to a clinic, That Dr Sullivan doesn't take new patients if their already sick, I will issue a complaint with my insurance company, I am greatful to find out now and not later their lack of humanity.