Ideal Image Medspa's Online Review Report Card

My initial call with the appointment setter was very pleasant. She seemed interested in what I had to say and questions I asked. The consultant Kelly was also as helpful and understanding to my needs.

Outstanding service kind efficient staff

Lori did very good helped me with my anxiety so much I didn’t know what to expect Recommend 1010

Kristi is awesome

Para mi fue algo muy bonito un Camebio immediato me senti muy bien me gusto mucho

The lady she was very kindly and nice Very professional.

I arrived 10 minutes early for my appointment then proceeded to watch not one but two people who arrived after me go back for their appointments. I was told there was a mixup with the rooms or something but I was very frustrated especially after being asked to reschedule last week because my tech had been double booked. You all need more locations longer hours or more techs in my area because it is nearly impossible to get an appointment and even then its not efficient. When I did finally get to the room for my appointment my tech asked me my race for skin typing purposes and told me Im not a true African American because I have lighter skin and dark brown hair instead of black....Not going back to this location

I really do not know how anyone is able to get an appointment with ideal image. In planning my trip back to visit friends and family which I try to do about twice a year I began trying to set up an appointment 2 months in advance. I was told their calendar does not go out that far and to call back in a few weeks. Which I promptly did counting the days as I was trying to arrange my other plans around the appointment.When I called again I was told their schedule was already filled for the entire following month. I dont even know how that is possible if it is true they could not make appointments so much advance. But somehow there are people who are able to make their appointments and I have no idea how. I started trying over 2 full months prior to my upcoming trip.It does seem a bit odd that a company who relies on appointments cannot take down an appointment if it is over a month out. My dogs groomers can do that so it does seem ideal image should be able to also.Apparently it is not their policy to do so but it is a mystery to me how one gets an appointment with them at all.Frustrating to say the least. Especially when trying to plan around the appointment exact dates hotel reservations etc.I have been happy with their services in these past 5 years Botox lip filler and therefore have always waited to have these done again when I am back in town. It has gotten increasingly difficult to arrange an appointment in the more recent years no one answering the phone andor promises to phone back later but never a call comes so to phone them back again to experience more of the same. But until this time I was able to manage an appointment knowing in advance to give the process a couple of months to be able to succeed. Not knowing how one manages to get an appointment with them now i have had to find another place. Sad.

Rory did a great job on my laser removal on my chin. She has a great personality too

Just got off the phone with Julie and Tiffany was a pleasure talking to both of them Very knowledgeable and helpful with questions I had Will def be using them again