Physicians' Primary Care Of Swfl Cay West's Online Review Report Card

Office is an absolute joke!! Don’t waste your time.

We've been coming here since we moved to the area in 2022 and really like the office. It is easy to get in contact with the Dr's and Nurses and we've had no issues with appointments or anything. We see Nurse Practitioner Jen and always have always enjoyed how she treats and talks to us.

The doctors here are phenomenal! However, the majority of dealings I've had with the office have been awful! From arguing with me over correcting the spelling of my name on file (they had the first letter wrong on school forms and told me they would not change it), to now twice telling me my daughter did not need immunizations and once overdue, telling me she does in fact need them, their attitudes and customer service is awful. I find they always have a rude tone just when I am politely asking to schedule an apt. I have used this office when I was a kid and haven taken my 4 year old since she was a baby, But because of the awfulness of the office staff, if it was not for the great doctors we would have left this practice long ago!

Jennifer McBrearity is terrible.. She didn't listen during my first appointment and failed to order certain tests. Then, I have to make a new appointment for a test and it takes 1 month to get me in. She also agreed to treat me and offered certain medication, but when one of my specialist doctors suggested an alternative drug, she says no - no explanation I told her my insurance would cover it and she said no it won't. LIES! She finally said she can't treat me b/c I complained that she was not listening to me and requiring me to come in multiple times for the same condition. I am a reasonable, sophisticated woman; Jennifer is selfish and doesn't listen. Poor bedside manner. Spends less than 5 minutes in the room. I'm leaving the whole practice!

Such a pleasant friendly staff. So glad I came across this place. Jennifer is great, so caring, understandable and helpful

I have gone to Dr Vo for over 12 years. Her staff treats their patients like their own family, and so does Dr. Vo. You feel like you are "sitting around the kitchen table" talking to Dr. Vo; she actually listens to you. I am constantly amazed at her complete knowledge of prescriptions, she keeps current on what works and I have complete confidence in what she prescribes. She has never let me down. Her nurse Lorenna is so kind, gentle, and understanding. She has given me shots that I never feel going in my arm. No kiddiing. I once forgot an order at an X-ray facility and Dr. Vo's office had the order faxed to them in less than 1 minute. Even the X-ray technicians were amazed. They have a great phlebotomist on staff who is very gentle and efficient. The office staff all treat the patients as personal friends and they remember you and your preferences. I do not know of a better office or Dr. in SW Florida!

Have been seeing Dr Tracy Vo for a year and half, after switching from another primary care Dr. Dr Vo is professional, appears to really care, seems to be very knowledgeable, is prompt. Office is clean, professional prompt-and staff friendly. A little hard to reach on phone, but just requires a little wait on hold- understandable during COVID. Very glad I switched to this Dr who came highly recommended to me by someone in the medical community.

Very helpful staff and Dr “T” is the best!

No regard for your senior family members. They Left My father outside to rot in the hot sun with IV antibiotics. Not even supposed to be in the sun while on antibiotics. Then they cover up their mistakes by putting false information in the computer system. -0 stars!!

Love Jennifer, the PA in the office with Dr. Vo at Cay West. Very knowledgeable. I take my parents there also and she spends time getting to know her patients.