Carlos Riveros's Online Review Report Card

Excellent

Excelente

El equipo de from desk , es maravilloso. Siempre atentos y estan siempre pendiente de ti .

The doctor is patient, but the way they work it's totally off, first time I was here I had to spend more than 4 hours waiting on the doctor to see me, second time I left because I have to come during my lunch hour, and the third time that I am actually in the office, it's been more than 1 hour for the doctor to see me...still waiting... Not sure the way he goes from room to room, clearly not by appointment, maybe oldest to youngest, the staff knows the patient and tells the doctor they are first... Not sure but this is just a waste of time and very disrespectful as I advise them I'm using my lunch hour to come here and be seen by the doctor.

Payments were made in full and the office didn't do it's due diligence in researching the payments but was quick to send several unorganized, unprofessional and incorrect billing statements that I was actually not responsible for. All this office gives you is poorly scanned documents via email with no context. They expect patients to simply pay without knowledge of whether they owe or not and then claim it’s the patients responsibility to contact the insurance provider on what is the responsible amount. In addition, the professionalism at this office is beyond atrocious. I waited over 1 hour to see the doctor on my last visit and before leaving with no update on whether or not the doctor is even present. I've had visits where a doctor who speaks no English just simply reads the results from blood work that I can read myself and provides no insight. Overall, just poor service, poor communication and obviously poorly managed with zero leadership.

I made a Telehealth appointment with dr Carlos Riveros for 12/21/21 . I been told that dr will call me between 12 and 2. Than his assistant called that dr will call@2 Than again assistant called that dr will call before2. C Riveros did not call! He knows that I discontinew amlodipin because of serious Side affects! And I desperately need prescription for my blood pressure! I am staying with high blood pressure and do not have medicine! I just do not understand what is going on with this’doctor’!! Now I called after 2 pm . Operator said that office already closed! I left another message with operator, explained situation … No one calls me back! I have high blood pressure! Who is going to help me? What kind of person. What kind of doctor is Carlos Riveros?!!! This is anti humane ! Shame on him! I would NOT suggest to have him as your family doctor!

I had recommendations from Dr. Riveros and he has been good with me before. But he barely bothers to speak to me in English, which is my preference. He also recently took a personal call during my visit, laughing with someone and having a normal chat. Finally he made a sexist joke about my health results saying “why are women so complicated?” while laughing. It is never acceptable to be speaking to a female patient that way, during a doctors visit. I will search for someone more professional for my medical health.

Completely surreal experience during Covid. Waiting room was packed with people so I decided to wait in the corridor. There was at least 10 people in a small waiting room with not much ventilation. Room seemed ok regarding cleaning levels but for sure not what you would expect to find during Covid. I waited outside for over an hour with no luck. Staff is attentive but this is simply not up to a Covid 19 standards. It seems that the risk of seeing the Dr is higher that the benefit.

El Dr Carlos Rivero es mi médico primario. Es excelente como médico y como persona. Es garantía. Tu trato y su profesionalismo lo hacen ser uno de los mejores médicos . Se los recomiendo. Mi nombre es Ocilia Alonso .paciente hace 5 años del Dr Carlos Rivero

The best doctor ever!