MIchael P Zahalsky's Online Review Report Card

Horrible experience till getting someone to make a appointment ones u get someone on phone they barely answer your questions find a other dr not worth it

I had a question about this portal I could never enter I called for help two days later one of the staff members got back with me and was not helpful whatsoever. So I told her to just cancel my surgery I will find somebody else she hung up the phone on me had to call back to make sure it was canceled. I have been seeing this doctor for 17 years and really think he's great but some of his staff members are very rude and not helpful at all.

Dr Zahalsky was amazing! His staff was attentive and I was seen right away. He took the time to explain everything. I did not feel that I was rushed or if my situation wasn't important enough. I felt like a VIP. I left out of there with a game plan and next steps. Would highly recommend.

We visited Zurology for a consultation with Dr. Zahalsky. Office was very clean, office staff was accommodating and friendly. Procedure day went well, they ran on time and the procedure was quick and painless. We highly recommend Dr. "Z".

It's no surprise that Z Urology has an aggregate average review of less than 3 stars (2.95, to be exact). I know, I should have looked at the reviews BEFORE any office visits. As we live, so we learn. I've been to Z Urology several times in the past for prostate exams as part of my yearly wellness checkups. Each time I've called my insurance company before-hand and they've verified that the visits were covered "100%, deductible waived". When I've made my appointments and when I've checked in to the office, I was upfront that I ONLY wanted what was covered 100% by insurance (I have no issues in that area so I need only the basics). A month or so after EVERY visit I've received bills from them for anywhere between $71.00 and $380.00. While they've eventually fixed each one, it was a waste of my time to get them to do so. Fast-forward to today ... I checked in and had more paperwork to fill out - one document asked me to waive my HIPPA rights (what?!?), the other was to allow them to keep my credit card on file to automatically pay for whatever insurance wouldn't cover (no way - see above). I signed neither form. After I was told that my insurance would NOT cover the exam, I left. I then called my insurance company who verified that the exam IS covered "100%, deductible waived". The insurance rep then called Z Urology to see if he could sort it out. When he came back, his first words were "Oh my god, I have NEVER been so insulted by a doctor's office before. She was the rudest person I've ever spoken with!" He then told me he'd explained to her that the exam should be no charge to me - again, 100% covered, deductible waived. So, I went back. The woman at the front desk, her name is Soli, told me that SHE was the one that spoke with my insurance representative. That was a bit of a surprise. Anyways, she told me that, while the exam would be covered, I'd still have to pay money. How much? She said it would depend. Depend on what? A lot of things, and that I'd have to at least pay $35.00 for the visit. She then started hammering me that I still owed $71.00 from my last visit - the visit that was covered 100%!!! I left without having the exam performed. I wasted two hours of my life with only insults and frustration to show for it. I'm currently looking for a new urologist office.

It's no surprise that Z Urology has an aggregate average review of less than 3 stars (2.95, to be exact). I know, I should have looked at the reviews BEFORE any office visits. As we live, so we learn. I've been to Z Urology several times in the past for prostate exams as part of my yearly wellness checkups. Each time I've called my insurance company before-hand and they've verified that the visits were covered "100%, deductible waived". When I've made my appointments and when I've checked in to the office, I was upfront that I ONLY wanted what was covered 100% by insurance (I have no issues in that area so I need only the basics). A month or so after EVERY visit I've received bills from them for anywhere between $71.00 and $380.00. While they've eventually fixed each one, it was a waste of my time to get them to do so. Fast-forward to today ... I checked in and had more paperwork to fill out - one document asked me to waive my HIPPA rights (what?!?), the other was to allow them to keep my credit card on file to automatically pay for whatever insurance wouldn't cover (no way - see above). I signed neither form. After I was told that my insurance would NOT cover the exam, I left. I then called my insurance company who verified that the exam IS covered "100%, deductible waived". The insurance rep then called Z Urology to see if he could sort it out. When he came back, his first words were "Oh my god, I have NEVER been so insulted by a doctor's office before. She was the rudest person I've ever spoken with!" He then told me he'd explained to her that the exam should be no charge to me - again, 100% covered, deductible waived. So, I went back. The woman at the front desk, her name is Soli, told me that SHE was the one that spoke with my insurance representative. That was a bit of a surprise. Anyways, she told me that, while the exam would be covered, I'd still have to pay money. How much? She said it would depend. Depend on what? A lot of things, and that I'd have to at least pay $35.00 for the visit. She then started hammering me that I still owed $71.00 from my last visit - the visit that was covered 100%!!! I left without having the exam performed. I wasted two hours of my life with only insults and frustration to show for it. I'm currently looking for a new urologist office.

Dr Zahalsky is professional, kind, compassionate, detail oriented & incredibly gifted when it comes to diagnosis. He has been SPOT ON!?? Alex & Susan Shafran

Horrendous service and staff. It took two hours for the doctor to see me and the staff has no clue when the doctor could see me. I was prescribed a medication that according to the pharmacy it wasn't cover by insurance. I called the insurance and all medical office had to do was call the insurance company, five calls later and the p.a never calls back and I'm wondering if my medication is covered or not and this is almost a month after seeing the doctor. I'm never going back to this office.

Was admitted through ER for a kidney stone. One of his P.A.'s came to see me. Saw him for 5 min. before surgery.Asked me which side pain was on. Nurse came in with consent for surgery, with wrong side listed. She ran after him to correct. Never saw him after surgery or ANY of his staff. Nurse had to call his office to speak to Dr./P.A. before I was discharged. P.A. said someone would call me in 48 hrs to follow up. No call came. I called 4 days post op for next appt./instructions. No one knew who I was or about my proced. Staff is very difficult to get on phone. P.A.'s & Ofc Mgr difficult to get help from. Dr. has no bedside manner...well, hard to tell in a 5 min "visit". I was sched. for a nuclear scan, given follow up for 1 month later?? Asked how I would get result, was told Dr. would call me. 12 days post scan and 3 phone calls later, a Receptionist told me I need surgery & told me who to call..would you trust this "Dr."??? 12.3.19 updated: Was badly misdiagnosed. Did not have a kidney stone. I have a benign bladder stone. No surgery nec. I was properly diagnosed and have a congenital anomaly in my Lt. ureter with crossing blood vessels. Lt.ureter Laser surgery & 2 stents later, I have reduced pain, voiding more normally andon my way to healing. DO NO TRUST THIS PRACTICE!!!

I would highly recommend Dr. Zahalsky, he took care of my kidney stones and I am so grateful. Their staff was amazing, they really care about their patients.