MIndpath Care Centers's Online Review Report Card

I disagree with all the mean posts people have posted regarding this office. I've had the pleasure of working with both dr. Fisher and dr. Albo. Dr. Fisher has always listened to me and that's a great quality to have in a doctor. He respects my opinion and I feel that we work together to come up with a solution. In addition, he always gives me options and explains at length, how the meds work and what causes them to work in the brain. He is very intelligent and not a pill pusher. But he respects those of us who like medication. He's always mentioning literature or strategies to help improve whatever issues I'm having. He's an excellent doctor who I will continue to see, going on year 3. Dr. Albo is also wonderful. She is such a sweet and kind woman. She always made me feel like I was being listened to. I never felt judged. After reading the terrible comments about both of them, I felt the need to put my good experiences out there.

Finally after all these years I found a place where I am understood. Dr Fisher is truly wonderful he really listens to your needs and is very accommodating. I love Dr. Rodriguez as well she is a wonderful therapist who I feel comfortable enough to tell her the honest truth about my problems. This place saved my life.

I see lots of negative reviews and they could all be true. However I personally like Dr. Fischer and find him well educated. Some people don't know that typically NOW thanks to insurance, psychiatrist are just there for medication upkeep. You need to see one of "counselors" for individual therapy. Not the office fault, insurance has changed things. Now I was seeing another psychiatrist, but he passed, and this was sometime back and I always disagreed with his recommendations, but I have a great therapist. I agree that there are some in the practice whose "style" is to just sit there, however there are other therapist who will teach you alternative ways of dealing with your issues/illness, not just medication, but teaching you coping techniques, and a lot of different, alternative ways. Mental health is a serious issue and if you don't find the right therapist, move on. You really have to "click" with the person.

The location is nice, the staff is for the most part friendly. I have been going here going on 2 years now and haven't had any issue. The only thing is with this office, they are very serious on their policies with appointments. Do not miss your appointments without calling a day in advance, nor be late for an appointment. As being more than 5 minutes late has resulted in having to reschedule and come back. But this is a great practice, very professional, and a very nice location. From the wooden floors to the leather seats, and the calming music playing lightly in the waiting room.

I've been with this office for a few years. Docs are good and that's the only reason I go here. Office is a disaster. YOU CAN NEVER EVER EVER EVER GET A PERSON ON THE PHONE. All calls go through the phone tree from hell. You always end up in voicemail. Calls not returned. Staff of like 10 people yet no one is assigned to answer the phone? The "switchboard" is closed at lunch ... yes everyone apparently takes lunch at the same time...they can't leave one person to take lunch at 1:00. Meh.

I had to reschedule my usual appointment. Was given the new date and time. It was deleted because my therapist was not going to be available. No one told me. I was trying to then reschedule it for next week and now there is no availability until 3 weeks. I have had a standing weekly appt. I don't like telehealth and the person on the phone was not that helpful. Told me to call back next week. I am really disappointed in the response I have received. It was good up until today.

My child has been a patient for 6 1/2 years. We never had a problem until the practice was purchased by Mindpath Health. Appointments and customer service have been an absolute disaster. I had made appointments for my child and when the appointment time came, the appointments were no longer there. I was used to dealing with the doctor's assistant. They took away the extensions for the doctors and therapists and you can only deal with the call center. Today, one of my kids had an appointment. The appointment was made two months ago. The office insisted it was impossible, even though I was reading the email that I received. I again requested an office manager or the doctor's assistant. I was told someone would call me back. I gave them the house phone number. They told me that the number wasn't correct (yet it has been my number for 19 years). They somehow linked one child's cell phone to another one of my children's account. I told them that was not the correct number, but they still insisted it was and called the wrong child. It is nearly an hour later and I am still waiting to speak to the assistant. I truly love the doctors but being this huge corporate enterprise is a definite failure.

My 26 year old was getting treatment from this location virtually. His original doctor left the business and his new doctor which he only met once scheduled his meetings every three months. Young adults such as my son need constant follow up. This week we moved from our old home and my son missed the appointment. He got charged $60 for missing the appointment which is ridiculous to me. My son has a mental health issue and how can he be expected to keep appointments. This company main goal is to make money. Mental health is real but this organization is only here to make money. Not once has my son been contacted for follow up as to why he missed the appointment. It is my understanding that doctors are sworn in to protect and take care of their patience..: I haven't found one mental health doctor that is in this because they care.

DON'T GO HERE! THEY DON'T CARE FOR YOUR HEALTH OR DO THEIR JOBS! Go anywhere else if you care about your physical and mental health. I have been going here for a few years, since I was a teenager, and have had countless issues over the years. Countless times I have been screwed over by the workers. The amount of times that I have called to get my script refilled, just to check the next day that nothing was filled. On average I call 3 times in the span of a few days JUST to get one refill. The amount of times that I have spoken to someone and left a message for my psychiatrist and their assistant, just to be told they were NEVER contacted. This isn't a one time issue, it is a common occurrence over the years. They are unprofessional, and do not do their job of providing their mentally unwell patients with the medication they're on, and very dependent on. They change their whole system without notifying or giving a warning to their patients. My mental condition affects my memory, so appointments can sometimes be hard to remember for me. To remedy this, I have always set a reminder on my phone for everyday the week before my appointment. I also have relied on their text notification system, that has always notified me days before my appointment. Just recently this year, my appointment was moved to a much later date, no problem, I get a temporary refill. Fast forward months later, I am sick in the hospital with covid, and my previous phone broke, so I'm working with a new one, without my previous reminder. Obviously, while I was fighting to survive and nearly slipping in and out of consciousness, my appointment left my mind and happened to be while I was in the hospital. In the morning, when I was so sick I couldn't move or look at my phone, I got a notification for my appointment. But instead of it being days before, as it has been for years, it was a notice that the appointment was in 30 minutes. I noticed an hour later, and tried to contact my psychiatrist or their assistant but it was too late, I missed my appointment for the first time in years. I call their number and speak to their receptionist, explain my situation and also how important my medication is. That without my medication, my body is sent into shock, I have stomach pains so extreme that I cannot eat. I am toilet bound everyday. It gives me migraines, it affects my sleep and gives me insomnia like symptoms. My train of thought is affected and completely taken over by a stream negative and suicidal thoughts. After explaining this, I am coldly and emotionlessly told no, we cannot fill your script or give you a temporary dose. Their reason being, I did not make my last appointment (the one THEY rescheduled) and they had already given me a temporary dosage. The next appointment wasn't available for nearly 2 months. They were fully content and comfortable with leaving me without my medication, which I rely on for both my psychical and mental well-being, and can be dangerous for even my life itself. They are heartless, and do not care for their patients. They will start you on a dangerous medication, and stop it abruptly without a second thought. They will let you suffer. Shame on these people, and Dr Shativa. Please do yourself a favor and download PlushCare. I was able to get my medication filled within a couple hours. They possibly even saved my life. If I could leave negative stars, I would.

Absolutely terrible. Just like other reviews mentioned, these people don't care about patients but to grab money. Staff is rude and unprofessional. Please avoid this place.