MIndpath Care Centers's Online Review Report Card

I NEVER leave reviews but I could not go without making sure this doesn't happen to other people. I saw a Psychiatrist, Jean-Charles,Tessy and it was the worst experience I've ever had with Psychiatry. I've been working on my mental health quite literally since the age of 11, and have been seeing mental health professionals since the age of 11. I have been diagnosed with ADHD countless times, and am regularly seeing a therapist who has confirmed this diagnosis, as well as all of my previous mental health professionals. Tessy spent 35 minute gaslighting me and trying to convince me I just have "depression and anxiety" and refused to listen to a single word I said in response, her responses were always to double down and continue telling me I was wrong, saying things such as "you probably just didn't know you were depressed and anxious" when I informed her I've struggled with ADHD since childhood (age 10 diagnosis originally) and informed her I struggled with this even while I was not depressed or anxious. During my appointment the only questions she asked, at all, were regarding the PHQ-9 and GAD-7 forms, she asked me a total of 3 questions consisting of "why did you answer the question that way" "why made you feel the way you answered" etc, and after 3 questions, and no more than 5 minutes into the appointment started telling me I don't have ADHD and that I have depression and anxiety and that she "would be doing a disservice to treat me ADHD before the depression" What makes this so frustrating is my chart explicitly stated I was ONLY seeking treatment for ADHD, Anxiety, and C-PTSD, at the beginning of the call, she voiced that she was changing my chart to focus on depression and anxiety. I told her I have already experimented with depression and mood stabilizing medications and explained all of my horrid experiences and stated I DID NOT want to do so again, she blatantly ignored me and continuously repeated over and over that she needed to test me for depression. After speaking with my therapist about this she was flabbergasted that this psychiatrist was as uneducated as she was, my therapist confirmed that it was wildly unprofessional that she just made up her mind based on 3 questions over zoom and refused to listen to anything I said. My therapist even mentioning that with my level of trauma, any person would be depressed and anxious and she made no attempt to take that into mind, she never asked about it, she never asked any questions that could lead to a depression diagnosis, my therapist explicitly stated she does not think I am medically depressed, and immediately trying to prescribe medications for something I show no signs of, not even 10 minutes into a ZOOM, is dangerous and neglectful. The last 5-10 minutes of my appointment I was literally crying to this woman telling her I felt as if she was gaslighting me and she rolled her eyes and chucked it off, to the point I told her I felt like the appointment was going no where and I ended the appointment, without a second thought her response was "okay good luck goodbye". I have never in my life experienced such a wildly neglectful mental health professional and I heavily suggest you as a company look into this. Anyone thinking of coming to this practice for anything other than Depression, I would HIGHLY suggest otherwise.

Negative rating. My original therapist's practice was bought out by Mindpath. Soon after the conversion she left Mindpath. I was assigned a new therapist who left Mindpath before our first appointment. I was assigned yet another new therapist who left Mindpath before our second session. Major RED FLAGS. My fourth therapist refused to take me on due to my medication regiment WHICH WAS PRESCRIBED BY A MINDPATH DOCTOR!!!!! He refilled a few of my prescriptions and sent me on my way to find another doctor on my own. I noticed I was charged for this "visit" and their desk told me that, since he refilled a prescription it was still a visit even if he did fire me. I received a follow up call asking if I'd like to be "assigned" to a new doctor. 5 doctors in 6 months? I don't think so. Stay away at all costs. This is what happens when private equity takes over mental health. You're nothing more than a number and a statistic to them. They laid off a good portion of their staff and my psychotherapist has told me that Mindpath's doctors are leaving in droves. Oh, and good luck actually getting someone on the phone ever. Clear your calendar. This place is a disaster. Corporate greed and incompetence at its finest.

Rating is ZERO! For a mental health "company", they sure do know how to stress patients. No assistance, incorrectly being charged, last time I had my credit card on file, the overcharged making me overdraft and pay $35 for every transaction that came in. If my therapist, whom I love, would have another way to see her, I would want nothing to do with these people! Terrible!!!!!!!

I had to reschedule my usual appointment. Was given the new date and time. It was deleted because my therapist was not going to be available. No one told me. I was trying to then reschedule it for next week and now there is no availability until 3 weeks. I have had a standing weekly appt. I don't like telehealth and the person on the phone was not that helpful. Told me to call back next week. I am really disappointed in the response I have received. It was good up until today.

My child has been a patient for 6 1/2 years. We never had a problem until the practice was purchased by Mindpath Health. Appointments and customer service have been an absolute disaster. I had made appointments for my child and when the appointment time came, the appointments were no longer there. I was used to dealing with the doctor's assistant. They took away the extensions for the doctors and therapists and you can only deal with the call center. Today, one of my kids had an appointment. The appointment was made two months ago. The office insisted it was impossible, even though I was reading the email that I received. I again requested an office manager or the doctor's assistant. I was told someone would call me back. I gave them the house phone number. They told me that the number wasn't correct (yet it has been my number for 19 years). They somehow linked one child's cell phone to another one of my children's account. I told them that was not the correct number, but they still insisted it was and called the wrong child. It is nearly an hour later and I am still waiting to speak to the assistant. I truly love the doctors but being this huge corporate enterprise is a definite failure.

My 26 year old was getting treatment from this location virtually. His original doctor left the business and his new doctor which he only met once scheduled his meetings every three months. Young adults such as my son need constant follow up. This week we moved from our old home and my son missed the appointment. He got charged $60 for missing the appointment which is ridiculous to me. My son has a mental health issue and how can he be expected to keep appointments. This company main goal is to make money. Mental health is real but this organization is only here to make money. Not once has my son been contacted for follow up as to why he missed the appointment. It is my understanding that doctors are sworn in to protect and take care of their patience..: I haven't found one mental health doctor that is in this because they care.

DON'T GO HERE! THEY DON'T CARE FOR YOUR HEALTH OR DO THEIR JOBS! Go anywhere else if you care about your physical and mental health. I have been going here for a few years, since I was a teenager, and have had countless issues over the years. Countless times I have been screwed over by the workers. The amount of times that I have called to get my script refilled, just to check the next day that nothing was filled. On average I call 3 times in the span of a few days JUST to get one refill. The amount of times that I have spoken to someone and left a message for my psychiatrist and their assistant, just to be told they were NEVER contacted. This isn't a one time issue, it is a common occurrence over the years. They are unprofessional, and do not do their job of providing their mentally unwell patients with the medication they're on, and very dependent on. They change their whole system without notifying or giving a warning to their patients. My mental condition affects my memory, so appointments can sometimes be hard to remember for me. To remedy this, I have always set a reminder on my phone for everyday the week before my appointment. I also have relied on their text notification system, that has always notified me days before my appointment. Just recently this year, my appointment was moved to a much later date, no problem, I get a temporary refill. Fast forward months later, I am sick in the hospital with covid, and my previous phone broke, so I'm working with a new one, without my previous reminder. Obviously, while I was fighting to survive and nearly slipping in and out of consciousness, my appointment left my mind and happened to be while I was in the hospital. In the morning, when I was so sick I couldn't move or look at my phone, I got a notification for my appointment. But instead of it being days before, as it has been for years, it was a notice that the appointment was in 30 minutes. I noticed an hour later, and tried to contact my psychiatrist or their assistant but it was too late, I missed my appointment for the first time in years. I call their number and speak to their receptionist, explain my situation and also how important my medication is. That without my medication, my body is sent into shock, I have stomach pains so extreme that I cannot eat. I am toilet bound everyday. It gives me migraines, it affects my sleep and gives me insomnia like symptoms. My train of thought is affected and completely taken over by a stream negative and suicidal thoughts. After explaining this, I am coldly and emotionlessly told no, we cannot fill your script or give you a temporary dose. Their reason being, I did not make my last appointment (the one THEY rescheduled) and they had already given me a temporary dosage. The next appointment wasn't available for nearly 2 months. They were fully content and comfortable with leaving me without my medication, which I rely on for both my psychical and mental well-being, and can be dangerous for even my life itself. They are heartless, and do not care for their patients. They will start you on a dangerous medication, and stop it abruptly without a second thought. They will let you suffer. Shame on these people, and Dr Shativa. Please do yourself a favor and download PlushCare. I was able to get my medication filled within a couple hours. They possibly even saved my life. If I could leave negative stars, I would.

Absolutely terrible. Just like other reviews mentioned, these people don't care about patients but to grab money. Staff is rude and unprofessional. Please avoid this place.

To Make an appointment is a nightmare. I just waited on the phone for three hours.I have tried to call my doctors assistant but they don't want the assistance to make the appointments. They say you can make them online but I couldn't. You have to actually call to get them to set up the online capability. Yesterday I called and it told me I had the option to keep my place in line and they will call me back so I tried that, but then no one ever called me back. So I literally just waited online on the phone listening to awful music for the over three hours.

I was dismissed from the practice today. They have me on benzodiazepines for two years and lexapro and told me to seek out a drug and alcohol rehabilitation center to taper me off my medication that they will not help me. Their excuse they are accusing me of being a drug addict which I have never used drugs a day in my life and an alcoholic which I didn't know having a glass of red wine three days a week made you an alcoholic so now I'm addicted to benzodiazepines I have suffered from tia in the past and seizures and I'm supposed to go cold Turkey off of a medicine they have had me on for three years under no supervision I'm very scared that I will pass away doing this because my insurance doesn't cover drug rehabilitation I'm terrified of doing this cold Turkey with my medical problems I'm asking for prayers because if I am very terrified because dr Jessica shabo and Michelle Tullock who is the judgmental therapist who told shabo I was on drugs and alcohol I am being taken off lexapro trazadone and lunesta cold Turkey with no supervision because of Michelle's hearsay