Memorial Healthcare System's Online Review Report Card

My issue is not with Dr. Rabiner- he is understanding and listens to any issue I have, be it serious or trivial. The problem with this place is are the receptionists- their attitudes are unbelievable. If customer service in not your thing and the only way you can speak to people is with disrespect then this job is not for you.I came in today 11/01/2021 with a cold and wanted to get a doctors note so I can give to my professor (college student). The manger, I'm assuming, proceeded to give me nothing but attitude and speak like I was not even in the room that I need to make an appointment (a week later) to get a doctor's note- does that make any sense? Before I was able to see the doctor, literally in and out in less than 10 minutes, but she made it seem like I was trying to take advantage of the system or something.Dr. Rabiner is amazing but I will have to find another doctor because I can not and will not put up with this kind of treatment- no one should.

I was ask to do some tests after doing the test over a week now I cannot get my results neither from the place they sent me or from the doctor office . I communicated with them through my chart they replied by giving me the fax number to give to the place I have the test done. After doing all of that and calling them on several occasions I still haven't receive my results and the place that I had it done insisted they have sent my result over. So I guess my health is of no concern to them.Good night that email do not work

Dr. Rabiner is such a wonderful and genuine physician! I have more than one family member that prefer his care over any other doctor. He's extremely kind and works diligently for his patients.

Awful costumer service. The front desk treats you more like a nuisance than a patient and nobody seems to be willing to help in any way. Went in for an appointment and the provider just handed us a bunch of referrals and didn’t answer any questions. A few weeks after they appointment we had an emergency and called to get advice from our doctor and they where rude and said they could not help us. Needless to say we won’t be coming back and would not recommend this place to anyone.

I'm thinking about to change my family doctor office. Always delays about 1hr. How they plan the appointments if you arrive on time and you have to wait 1hr!?

Dr. Rabiner is a very good kind and caring doctor, if you can get in to see him.... I had an "appointment" :( at 3.05 today arrived 5 minutes early knowing I would have to wait like always waited until 4:25 and left. Wasted my time and never saw my doctor. I only have limited time on this earth and this is RUDE ... I sat in that uncomfortable chair until my neck and back both hurt ,they even took patients that arrived after me ahead of me, People, I have other things to do too.

Acudo a este medio para elevar algunas críticas al servicio recibido el día 28 de Marzo 2019 y algunas impresiones de mí caso médico. En cuanto a la calidad del servicio médico y en cuanto a recursos humanos falta eso que llaman mistica laboral. Caras largas como si sonreír y el buen humor estuviera prohibido. Ambiente casi mortuorio y de desconfianza por las caras de los empleados en todo el proceso hasta ver al médico. De entrada me dicen ese día que hay mas de 20 pacientes por delante y cuando cuentas no hay mas de 8 personas y luego de un pequeño reclamo de mi parte se me dice que entendí mal y que si me van a atender. Uno tiene que rogar y repetir para que le tomen en cuenta los empleados. Tengo un nodulo en un pulmón y el resultado de rayos X recomendo un CT scanner. Tengo una tos seca y bronchitis por mas de 6 meses. ¿Porqué no se me remitió a tiempo a un especialista neumonologo? Debí pedirle a doctor me leyera los resultados de Rayos X que tenían días de haber salido y porque no podía hacerlo yo por mi cuenta a través de MYChart y allí me entero que tengo un nodulo en el pulmón y el colesterol con riesgo de ataque cardíaco. Al salir de mi última cita casi que tuve que discutir con los empleados para que me soliciten el bendito referimiento o "Refferral" al Neumonologo que le suplique al doctor. Tengo que esperar mas de 10 días habiles supuestamente para recibir autorizacion para Ct Scanner y tambien para la autorización para luego solicitar una cita con un Neumonologo. Espero sea verdad se me tramite los servicios requeridos. Al igual que tengo meses que le pedí al doctor exámenes de sangre pero el doctor consideró todo estaba bien a pesar de expresar sentía la necesidad de nuevos examenes porque en anteriores oportunidades tuve subida repentina de potasio y colesterol. Solicitó por esta vía se me ordenen nuevos exámenes de sangre de ser eso posible. Ahora acudí al doctor y de repente tengo un nodulo pulmon y Hyperchloesteromia. No estaba "todo bien". Yo sentía algo no estaba bien en mis pulmones y mi organismo. No es posible todo esté bien cuando uno no puede dormir bien en las noches con una tos seca y amanecía con dolores en todos los músculos y sin fuerzas. ¿Porque no se me remitio a un especialista de pulmón y a examen de rayos X a tiempo? Yo los pedí pero no se me tomo en cuenta como paciente. Pero si se me ordenaron pastillas para "estado de ansiedad generalizado" siguiendo el procedimiento que otro doctor me mando en una oportunidad porque le notifique al doctor mi hija había tenido un accidente de gravedad en Alemania y estaba triste y luego automáticamente se me recetan esos fármacos que tienen unos efectos secundarios terribles y que incluso pueden inducir al suicidio. No las tomo ni nunca en mi vida me hicieron falta. Si tome por un tiempo los fármacos para el insomnio Trazadone y hasta allí. Pero nunca tome otro farmacos me recetaron por considerar no eran buenos. ¿Por que se recetan esos tipos de medicamentos a muchas personas. ¿No debería hacerlo un psiquiatra o psicólogo? Creo mi médico es una buena persona y muy amable, pero algo falla en el sistema al no estudiar un poco los casos de los pacientes y tambien tomar en cuenta lo que piden pues son ellos los que sienten. He visitado durante 6 meses varias veces las "walking clinics" en Jhonson y Dania Beach y porque no se me remitio a un especialista.? Nadie acude por diversión a un servicio médico perdiendo su tiempo y su trabajo. El que allí asiste va preocupado y sintiéndose mal y la mayoría de las veces con humildad y con esperanza se le ayude con sus dolencias. Me gustaria conversar con la Directora que en una oportunida y muy amablemente supo escuchar mis inquietudes. El Memorial Hospital es una gran organización de Salud y lo digo en serio y mis criticas van orientadas a mejorar el servicio médico y atención al cliente que se presta. He asistido muchas veces a los servicios del hospital en otras áreas y garantizó y confió en su espíritu de servicio y profesionalismo, pero cuando hay que hacer críticas constructivas se hacen

Cherry Ann at the front desk is horrible. Very rude. Told me she cant get in touch with my insurance company BCBS to verify my insurance because their line is busy. (Which was a lie) I HAD TO CALL THEM MYSELF because she wouldn't do her job. Then after they confirmed my policy is active and they had a system error, they gave me a reference number so I can be seen that day. She proceeded to tell me they will not see me since the system is not updated (even though BCBS confirmed my policy is good and active with her over the phone) she then asked me to to leave and go to urgent care. She wasted 2 hours of my time and did not care at all. Bad attitude even though my appt was at 3:30 it was 4:25 and she just wanted to go home instead of doing her job. She did tell me to "have a nice day"...but it was in the most condescending and rude manner.

MHS Healthcare Mismanaged: Recent experience over a ten week period has demonstrated persistence in this health care clinic in gross disregard for proper claim form and lab requisition coding. Repeated requests and conversations yielded only ' our doctors and front office do not know about coding, your must take this up with your insurance company'. An annual physical that lasted ten minutes led off this experience, followed by a request for lab tests that were denied due to miscoding, followed by Medicare denials due to miscodings (all admitted to by the clinic administrator who after ten weeks still could not remedy). As a Memorial Health Services clinic this seems most unusual by repeated attempts to discuss and correct only resulted in repeated mistakes and false statements as to causality.

The front desk is very kind and polite as well as Doxtor Rabiner. Best experience I’ve ever had from a primary doctor. He’s very thorough and I’m extremely impressed with my new doctor.