Advanced Urology Institute - Daytona Beach Office's Online Review Report Card

i called at 11:40 am, they didn't pick up. i called again at 12:20, and some guy was singing (?) about how they are out of office and i will have to call back at 1:40. I just called back and it kept redirecting me back to the menu. ("if you're a new patient press 4..." *rings a few times* then it starts the menu over again). tried calling again and it just said "we are sorry no one is available to take your appointment." i was referred here after a hospital visit and the situation is quite urgent?

Hello I was just charged from the hospital overnight stay because I have the kidney stone the size of my pinky nail Halifax hospital actually sent me home with oxycodone 10 mg immediate release no Tylenol because I cannot take a lot of OTC pain medicine and I can't take ibuprofen to the can kill me bleeding esophagus and stuff had an amazing appointment with the doctor I think he's an amazing guys very nice but I have been trying for a week to get a prescription for more pain medicine get the prescription for 10 mg oxycodone immediate release like they sent me home from the hospital because that was the only thing that was helping and didn't interact with my psych meds I keep calling my husband's called and the lady answers the phone has no business having a job with them with those nice people that work there but I'm here again on the weekend no medicine called in no word back and it's really disappointing cuz I'm an extreme pain so I don't even know what to do thank you for reading I wish it would change right now I wish they could call me in some medicine because this is ridiculous Stay safe travels everyone David Miller

They were nothing but the best for patient care ! From the time I walked in until I left. The staff was truly professional and caring and made sure I understood everything that was going to happen with my procedure from Dr. Dineen to all of the girls that took real good care of me. I was truly comfortable with my experience. Thank you Advanced Urology !

Absolutely unprofessional,subpar and unacceptable. Tried all week several times a day to get a call back from your office to set up a follow up for my wife after her ER visit for kidney stones. I looked at Google today and found nothing but negative 1 and 2 star reviews going back 4 years so far. All with the same complaints. For Advent Health to refer you is unacceptable. I have now filed multiple complaints against you with the hospital patient experience dept, BBB, state license board and our insurance provider. If you don't care about what happens with patients,why should we care about you. And if you choose to respond make sure it isn't a robotic, generic response you leave everyone. Made me choose put a 1 star but wish it could a negative 5 star to leave my review of this quack operation.

My husband had Urolift in May. Has not resolved the issue that it was supposed to!This problem is magnified two fold. Every 2 hrs up to the bathroom day and night. The cost of inconvenient supplies is overwhelming to say the least. More than one follow up but saw PA not doctor... very disappointing and challenging for a husband with mobility issues as well. Think long and hard before you make a decision.

Doctor Lawindy is a great doctor very knowledgeable. Very caring physician. Highly recommended.

Dr. Merrell upon first meet was thorough and professional. Unfortunately, after three years in his care, I have never been able to see the doctor again for visits, other than perhaps one time several years ago.Even when I scheduled specifically with the doctor, ahead of time , I was ultimately only being seen by his Physicians assistant . For those that are not aware, a Physicians Assistant is just that - not an MD.. I was advised that even if I made a specific appointment with the doctor, I would most likely only be seen by a PA. due to Dr. Merrell’s possible surgery schedule. Well, he must be doing a lot of surgery because as I said, in the last three years, I’ve never been able to see him again even if I was seriously concerned about my kidney stone issues, I could still not guarantee that I would see Merrell, who was supposedly my attending physician, my doctor.I called the office to try and make an appointment with Dr Merrell again to no avail. I was advised by the front desk person that the PAs were doctors, and that there was no issue with my seeing a PA as they were indeed doctors. The front desk woman continued to provoke an argument. She was arrogant and aggressive, and continued to insist that I was wrong that a PA was a medical doctor. At that point in time , I was done with this office! I advised her that I would like a copy of my records, and I would no longer be coming back to the office. It’s been over two months since that occurred and today I get a certified letter from Dr Merrell’s office signed by him that he would be dismissing me as a patient . No phone call no discussion, I am completely shocked by this, especially as I have referred many patients to Dr Merrell from my own office as I am a PhD clinical Sexologist. No matter, as my family physician referred me to another urologist for kidney stone issue months ago. The upsetting thing is that there appears to be no personal relationship between Dr. and Patients. Perhaps if you’re a surgical patient , you get to actually see him??? Pawning patients off on PAs( physicians assistants) for over 2 years or more is not my idea of a Doctor that gives a darn about you or your medical issues. 🤮

Dr. Merrell is a excellent doctor.

Dr Lawindy performed my vasectomy last week. I have had zero pain.. I mean none. The sutures have not wept or leaked at all. He's an extraordinary surgeon! From the initial consultation to the surgery itself, he is a rock star in my book. Thank you Dr. Lawindy!!Update, one month later: The extra steps that Dr. Lawindy took to ensure a lower level of pain and scarring has resulted in no pain and no scar. I'm completely healed. I had a few days of mild discomfort right after the operation but overall it was surprisingly uneventful.

Tried, unsuccessfully to set up appointment.Left multiple messages on IVR never received a return phone call.Horrible customer service, they simply ignore you