Derek Vigil's Online Review Report Card

Dr. Vigil was caring, took plenty of time with me, and explained everything fully. The only negative was that I had to wait about a half hour after my appointment time to get in. On the other hand, I've waited much longer at other doctors.

If there was rating less than 1 star, he would receive it. My mom was released from rehab 3 days ago and is in severe pain. I called the on-call line multiple times before receiving a call back the next day from Dr. Vigil after I called again twice. He was friendly enough and said he would call in a script. Unbeknownst to me, this script needed to be submitted electronically. When I went in to pick it up, the pharmacist had no record of it. I called the on-call line again and spoke with Dr Vigil. He proceeded to say that the fact that my mom was in rehab and in pain was not his problem. And that he forgot that the script needed to be submitted electronically. I questioned him and he hung up on me. This type of medical care is unacceptable and watching my mother deal with this makes me cringe.

If there was rating less than 1 star, he would receive it. My mom was released from rehab 3 days ago and is in severe pain. I called the on-call line multiple times before receiving a call back the next day from Dr. Vigil after I called again twice. He was friendly enough and said he would call in a script. Unbeknownst to me, this script needed to be submitted electronically. When I went in to pick it up, the pharmacist had no record of it. I called the on-call line again and spoke with Dr Vigil. He proceeded to say that the fact that my mom was in rehab and in pain was not his problem. And that he forgot that the script needed to be submitted electronically. I questioned him and he hung up on me. This type of medical care is unacceptable and watching my mother deal with this makes me cringe.

If there was rating less than 1 star, he would receive it. My mom was released from rehab 3 days ago and is in severe pain. I called the on-call line multiple times before receiving a call back the next day from Dr. Vigil after I called again twice. He was friendly enough and said he would call in a script. Unbeknownst to me, this script needed to be submitted electronically. When I went in to pick ...

I have dr Derek vigil for many year fantastic doctor and always takecare i have only one problem he no take my insurance no more the rest great,he do right i say thank you

Dr. VIGIL WAS ABLE TO DIAGNOSE MY PROBLEM IN THE FIRST VISIT. OFFICE WAS CLEAN AND BRIGHT WITH PLEASANT AND COURTEOUS STAFF. I WAS ABLE TO GET AN APPOINTMENT WITHIN A FEW DAYS.

Do not go here! Horrible!

I've been going to Dr Vigil for over 10 years now and was happy with the office until I found out today they no longer take my insurance. I have had my bloodwork scheduled for about 8 months now and called the office this morning to confirm day and time and was told my insurance was no longer accepted as of Jan 2020 and my appointment had been cancelled. Would have been nice to have been given a heads up so that I could have rescheduled my bloodwork before the end of the year. The lady on the phone basically said she was sorry but nothing she could do. It sucks to have a Dr so long only to be told see ya later, find another Dr.

although I really like this Doctor and I find he listens to you and really communicates His office suks. I had to make an appointment three months in advance that's ok its normal but I called today to see if I could see him because I was sick they said no but I could go to the PA ,I said ok then they asked me about my insurance company I was told they No longer take my Insurance. I said why wasn't I called and told and all I got is I am sorry. Conviva took over the office ..no matter what I will not go with conviva. ever .The Doctor is great tho

i assume this is the same Derek Vigil working one mile away at 190 JFK Drive currently I arrived for my initial visit with Dr Vigil today and was handed new patient forms to fill out- The forms had been copied so many times and the letters were so small, they were virtually impossible to read in many places. You’d have to be an expert in miniature writing to get your phone number squeezed in where they wanted it. On the top of page 2 were about 8 numbered blank spaces to be filled in with no heading advising what info they were requesting. Evidently the heading was cut-off somewhere between the 10th and 432nd copy being made. I asked the girl at the desk what was being asked for at the top of page 2 and she did not know nor did any of the other three ladies there including who i was told was the office manager. While i was at the desk, i also tried to point out how poor the copies were visually, and the lack of room to fill in a telephone number but was rudely talked over for half of it so im not sure they heard all of what i was saying. I did say this is the first thing a new patient sees and you are not making a good impression. I think they heard that. I Never raised my voice or expressed a lot of attitude and was only trying to point out obvious deficiencies so they could address them. The lady in front of me turned in her papers saying "I filled in what i could but i couldnt't read most of it" I was not alone. Another man approached the desk asking for clarification on the forms and must have said "Yes i know that, what I am asking is........." FOUR TIMES before they understood his question. It wasn't him, trust me. I gave the girl a copy of my most recent MRI and asked her to make a copy and give mine back to me. I was only through maybe 12 of the 15 pages when i was called into see the Dr. not realizing my copy of the MRI had never been returned. Long story short; we amicably discussed my Medical history, plus he himself stated that the 'initial visit' patient forms were awful and needed to be done over. He also advised that it was too late in the day to take blood ( It was 1:40) and i would have to make another appointment with him or the lab itself. I expressed some mild surprise, no anger whatsoever at this-having never encountered such a thing in my prior 70 years. At some point with my MRI in his hand, the Dr asked if this was his copy. I said they were supposed to make a copy for you and give me mine back but i guess they never did that-He said something similar to "Oh Well' and i said "I guess competence at that level is hard to find." With that he said with attitude "You know sir, you have been making negative comments since you first walked in here-You know you are free to walk out that door at anytime" Im not going to be sassed by this twerp so out i walked and was sure to call him a jerk as i left. I wish i could leave no stars on this review. PS- There is less than a 5 minute wait to see DR Vigil and now you know why!