National Spine & Pain Centers Delray Beach's Online Review Report Card
National Spine & Pain Centers Delray Beach
3.6
Average Star Rating
131
Total Reviews
34
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Review Summary
National Spine & Pain Centers received 61.9% positive feedback, with patients praising the doctors' professionalism and the compassionate care. However, 38.1% of the feedback was negative, primarily citing administrative inefficiencies, poor phone communication, and rude staff behavior. Overall, the practice is valued for its expert care yet needs better administration and patient interaction.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of National Spine & Pain Centers Delray Beach's Reviews
Whatever you do, think twice about going to this Patient mill. It is a Corporate environment, with little rendered in the way of compassion, empathy and attention. The physician in residence is "Dr."cartilage, and he personifies a non-caring and distant persona as he is too busy playing grab ass and juvenile games with the staff. You will not see him for a follow up, but rather a physicians assistant, which is totally unacceptable. The staff is smug and smarmy with little or no support. There are many practices out there that are truly engaged with their patients. Do yourself a favor and avoid this Corporate practice.
Reviewed On Yelp
I highly recommend National Spine & Pain Centers in Delray Beach and am thankful to have been referred here. Dr. Cartledge was knowledgeable and took his time explaining everything clearly. The support staff was excellent. Parys and Elasha, were kind, organized, and professional. At the end of my appointment, the front desk even offered to help me locate the nearby surgical center after I mentioned having trouble finding the office initially. That level of attentiveness really stood out. Anyone considering care here can feel confident they’ll be treated with professionalism and respect from start to finish.
Reviewed On Google
Dr Cart,ledge is nice,,,,,,,,If you have issue ,,,,,,,,the secretary esp on the procedure section is like a pit bull,,,,,,,,,,,,
Reviewed On Google
Wonderful team from reception to procedure staff. Compassionate staff, Dan Cartledge is on point with procedures necessary. From VIA DISC to injections.
Reviewed On Google
Throughout the few years I have been a patient at National Spine and Pain there have been a few issues and at one point I thought to find a new doctors due to administrative issues. Now I can not say enough about the office managers and the front desk. The office manager Claudia is nothing short of an amazing asset. She kept her word to me and is an example of professionalism and kindness. The other office manager Ashley exemplifies patience and understanding that we do not see often. Both of these ladies get 5 stars from me and I would give them 10 if I could.
Reviewed On Google
Showed up 22 minutes early to my 4:15pm appointment and was turned away and told my appointment was cancelled because new patient intake forms would take too long to complete even though I was told I was the last appointment of the day. Hours on the door say 5pm... I get it's Friday and people want to go home but using an excuse of paperwork to turn someone away who drove straight from work in Parkland and is over 20 minutes early is disingenuous. Think twice about scheduling here if you are working class. *Edit An automated response for real patients with real issues with this practice only further solidifies my point. Steer away from this place, they can’t even take the time to address an issue and instead copy and paste the same response for everyone.
Reviewed On Google
Showed up 22 minutes early to my 4:15pm appointment and was turned away and told my appointment was cancelled because new patient intake forms would take too long to complete even though I was told I was the last appointment of the day. Hours on the door say 5pm... I get it's Friday and people want to go home but using an excuse of paperwork to turn someone away who drove straight from work in Parkland and is over 20 minutes early is disingenuous.
Reviewed On Yelp
Everyone was kind, caring, and knowledgeable. Was a perfect experience
Reviewed On Google
other than the receptionist-the experience was good. i will never go back there as long as she is there-i hope something is done to rectify this and my effort in responding to your survey was not in vain. thank you-michael burwick
Reviewed On Google
love this facility, the staff is amazing and the providers are very caring. Dr Cartledge is so knowledgeable and bedside is impeccable
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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