Eric Goldberg's Online Review Report Card

Review They take no insurance. You pay $350 first visit upfront if you can afford it. How sad it's money over care.

Absolutely horrific customer service. The other reviews regarding ignored messages are grossly understated. I was overcharged without my knowledge, consent or even a receipt. I had a bad reaction to treatment and received very little support and 0 follow up calls. I strongly recommend finding another facility to treat you for anything.

Highly recommend Nicole Miller for mental illness! She has been treating our young adult son who is on the Spectrum and has Schizophrenia. We have seen a huge improvement in our son. She is always in contact with me when I have had some bad situations with my son. She is caring and understanding. She has been a blessing to us. She is extremely knowledgeable about the brain and how all the medications work together. Our son had no help with his previous psychiatry doctor.

This clinic is ABSOLUTELY OUTSTANDING!!! They actually listen to you and HEAR you !!! My medicine is on point now and it's been nothing but an amazing experience. Ms. Nicole and Dr. Goldberg have gone ABOVE AND BEYOND to hear me and listen to my symptoms , prescribe the appropriate medication and help me be the best me I can be ???? ABSOLUTELY RECOMMEND THIS CLINIC ????

This clinic is ABSOLUTELY OUTSTANDING!!! They actually listen to you and HEAR you !!! My medicine is on point now and it's been nothing but an amazing experience. Ms. Nicole and Dr. Goldberg have gone ABOVE AND BEYOND to hear me and listen to my symptoms , prescribe the appropriate medication and help me be the best me I can be ???? ABSOLUTELY RECOMMEND THIS CLINIC ????

***AFTER THIS REVIEW I GOT A LETTER AND CANCELLED AS A PATIENT**** Very unhappy with the customer service and patient care level. I work in healthcare and provide my patients with great service with high expectations. You have to pay a to be a patient with the crane center, this is to be a new patient and to insure you receive a high level of service. I have received horrible customer service by the front desk. Nobody will answer the phones or call you back. Today I needed my medications refilled and have called from the time they open till they close (only open for few hours 9-2 minus lunch 12-1) left 3 voicemails and never received a call back. It is spring break and I have a trip planned and now can not leave until the crane center fills my prescriptions. Extremely disappointed in the way i have been treated and continue to be pushed off. Now closed I never received a call back nor did I get my medications refilled. Last time I needed my medications filled the same thing happened nobody would call me back. I have been on medications that you just cant stop taking and well they never refilled my prescription which caused me to have side effects from stopping cold turkey. I called to get refilled, I left voicemails for this prescription refill and never even got a call back. The rn who works for the doctor is the only person you will see. He is great and is the reason I have stayed. You will pay as if you are seeing the actual doctor but you wont. I have never even met him. I really hope they sort things out bc I really like the rn who has been responsible for my care. I do not want to leave the crane center due to the rn being so kind and helpful but at this point I cant even get meds filled and am very disappointed and left without medications needed.

***AFTER THIS REVIEW I GOT A LETTER AND CANCELLED AS A PATIENT**** Very unhappy with the customer service and patient care level. I work in healthcare and provide my patients with great service with high expectations. You have to pay a to be a patient with the crane center, this is to be a new patient and to insure you receive a high level of service. I have received horrible customer service by the front desk. Nobody will answer the phones or call you back. Today I needed my medications refilled and have called from the time they open till they close (only open for few hours 9-2 minus lunch 12-1) left 3 voicemails and never received a call back. It i

I do not make a habit of posting reviews. I work for a small business, and I understand the impact they can have. That being said, anyone who cares about their mental health deserves a full picture. The Crane Center was unable to fulfill its most basic obligation: refilling my prescriptions on time. I experienced multiple lapses in medication for this reason. What's worse, they do not appear to have a dedicated receptionist, meaning all my calls went to voicemail. Towards the end of our relationship, I got in the habit of leaving messages for multiple people, in the hopes that one would get to it sooner. Perhaps most damning: when I went to terminate my relationship, I asked the Crane Center to refill my prescriptions. These prescriptions were not new, but SHOULD have already been sent to my pharmacy. In a previous conversation, I was assured that my prescriptions would be preserved for up to 2 months, should I seek a new provider. Instead, they chose to ignore my message. If I felt like my health was not a priority prior to this point, I certainly feel so now.

Highly recommend the office and staff at the Crane Center. Great team, welcoming atmosphere! I've repeatedly been seen here. Dr. Goldberg is extremely knowledgeable and helpful. He listens, explains and truly cares about his patients and their recovery. I cannot say enough! I am thankful I choose him!

Do NOT go here if you’re looking for someone to coordinate treatment with other providers, work as a team, and be a proactive patient/health advocate. You’ll get overcharged and become a patient who falls through the cracks. The clinic is unorganized and was unable to obtain records from other doctors or communicate to the patient when there were barriers. It was clear the PA was not prepared and had not reviewed my chart before my appointment, then tried to charge me extra for the time used. There are great people who work there, but my overall experience for what I really needed was poor. I rarely, if ever, write bad reviews (this may literally be my first one), but the bad taste left in my mouth by the “treatment” I received there necessitated me to speak up. The clinic has SO much potential to add such a benefit to the Destin area by having professionals with different areas of expertise available. I sincerely hope they are able to develop the clinic into the full extent of potential they have.