Lee Health Coconut Point's Online Review Report Card

I have to share my experience with the PCP offices at the coconut point hospital with Lee Health. We have had WONDERFUL experiences with the pediatricians office - Dr. Drago is an angel and takes amazing care of our son. The front office ladies in the peds office are amazing as well and just love our family so well. However, it has been very upsetting dealing with the PCP offices. I waited over an hour to be seen by a new PCP Dr. Castillo, only to be told that the lady who checked me in improperly did so, and that I would have to be rescheduled. This was extremely hurtful after waiting so long, taking off work for the appointment, needing a babysitter to have the appointment, and to be turned away with no support. They were able to get a virtual appointment scheduled 2 days later. However, with concerns that have shown up via bloodwork following this appointment, I sent a message to my doctor on the mychart with questions - and now it has been 8 days with no response. The PCP offices here truly make you feel like a number rather than a person. It's very disheartening. We will continue visiting the peds offices because they're amazing, but will look for another doctor elsewhere.

This review is for a lady by the name of Maria who is at the check in desks in the front. I came in an hour early for my appointment and when I gave her my order form she told me she couldn’t check me in since there was some issues with the codes. After waiting over 2 hours and going back and forth with the office that referred me, we were finally able to get the correct codes and faxed to the office. It was a disappointing experience with the individuals at the office who referred me, but Maria did all she could to help me and finally get me. Thank you, Maria!

I took my mother in for extreme pain. The morning RN named Jill was so pleasant and sensitive to my mothers needs. The next RN Shannon was curt, seemed rushed, lacked empathy and told my mother to reposition herself in bed instead of giving her prescribed pain med for 2 spinal fractures. I'm a RN myself, and I have never treated a patient the way Shannon did. I like Lee health alot, but I thought their standards were higher than this. I didn't want to leave my Mother there for fear she would be left to suffer in pain. I forgot to mention that she arrived at 9 am, got admitted and transferred to a hospital around 8:45 pm with not so much as a sip of water or a cracker. (I requested a sip of water for her around 5:30pm and apparently Shannon didn't think she needed it)12 hours with no food or water.

The doctors here are amazing. They never rush you and make you comfortable. I will never go anywhere else. ♡

Ayer 27 de enero estuve en este centro de emergencia, soy paciente de transplante de riñon, lo dije desde el primer momento y estaba con fiebre y demasiado dolor del cabeza y en todo el cuerpo, me hicieron el test de flu y covid y me tuvieron esperando 3 largas horas en un pasillo al SOL, cuando me senté ahi habia un señor ya mayor que estuvo como 20 minutos y lo llamaron gracias a dios, porque no creo que el pudiera aguantar esa tortura y literalmente SI es una tortura una persona que va a emergencia porque se siente fatal tenerla 3 horas al sol, deberían al menos poner unas cortinas, y para que revisen adentro también cuando ya habían pasado más de 3 largas horas toque la campana para ir al baño y parece que fue que se acordaron que estaba ahí adentro vinieron con todos los papeles para que me fuera, sino hubiera tocado la campana para ir al baño hubiese amanecido ahí con tantos pacientes que estaban esperando afuera por un cuarto vacío, revísen revisen revisen que le sacan la vida a las personas con lo caro que es la salud para que estén en la bobería. A y mi nombre es Yania entré en el pasillo a las sobre las 12 del medio día la única la única paciente que estuvo de castigo ahí no se si influye que no pertenezco a ese zip code o que no hablo inglés.

Horrible experience, my daughter had a horrible cough and they made us wait in the waiting room for more than 6 hours. I don't recommend this hospital, they don't care about you at all.

My daughter was having this skin infection situation for several days, that wasnt improving with antibotics prescribed by 2 previous medical provider. Pain so bad that walking was painful. So we decided to go Lee.Health ER EStero location due to recommendations from a friend. My daughter was seen within 30 minutes. Dr. Chambers ( beautiful young doctor) was so warm, comforting and detailed. She explained everything throughly. Nurse Machelle was also great. I was so grateful and appreciative for the service and care at Lee Health Estero ER location. Thanks again to Dr. Chambers and your staff

Primary care provider

I want to express my deepest gratitude to Peggy Strimbu for your incredible dedication and the way you go above and beyond in your work. Your love, patience, and commitment truly shine in everything you do, and it is evident how much you care. I wish I could extend this recognition beyond five stars because you are truly a blessing. Your efforts have made a significant difference, and I pray that God continues to bless you abundantly in all areas of your life. Thank you for being a light and for serving with such excellence and kindness.

This is the best urgent care I've been in my life! I go in from pain,and come out a new man! Been about 3 times over 3 years.....And everytime they take good care of me!