Women's Care Florida's Online Review Report Card

The doctor was awesome, the pay for a post op checkup is a scam.

Your practice killed my baby. You were told to schedule one dang ultrasound TWICE WITH LOTS OF REMINDERS . And since you guys "forgot" I never got one and the next week chalked it up to Im just gonna have small baby.  That was a Wednesday my baby shower was Saturday I was 38weeks My appointment to schedule induction came around and I was told no fluid.. and not heart beat! Maybe WE COULDVE SEEN SOMETHING IN THE ULTRASOUND... maybe that's why he seemed small and the dr ordered the growth ultrasound twice and the staff neglected to schedule either appt. And if we didn't see anything on the ultrasound okBUT WE DIDNT GET THE OPPURTUNITY TO POSSIBLY SAVE OUR SONS LIFE BECAUSE OF YOUR PRACTICES NEGLECT!Murderers I hope no mother ever has to go through what I did due to your practices negligence!!!!!!!!! I suffered a horrible birth. With no doctor no epidural and I had to give birth knowing he wouldn't cry !!! MyFamily will never have peace of mind ! Because of your staffs at the Orange park office's negligence!!!

Terrible communication skills handling patients private information and consideration for patients time to come in just to be sent away when it was the practice's fault for not calling me to let me know my Doctor had called out. I have been a patient with there A.R.N.P. for a few years. Everything was good as far as our relationship. However the office and checkin/front desk and administrator are horrible. I had cervical cancer before and i needed a polyp removed asap according to my A.R.N.P. so I made the appointment took a day off of work only to show up and be told that my A.R.N.P. was out. No phone call or anything. Then they said I was being rude bc I was acting upset with the staff and that my condition was not serious. So I got upset about that, then they told me I would be discharged from the office location. STAY FAR AWAY FROM THIS PLACE!!!!!!!!!!

If you are fortunate to have options with your insurance provider, go anywhere but here. I rarely leave negative reviews on businesses or providers, because I realize everyone has different sets of expectations and experiences. Everyone is entitled to an "off" day without it jeopardizing their true nature. However, in my experience every contact with this office has been negative so it is indicative of a pattern of how they care for patients and conduct business. In all fairness I did read a multitude of negative reviews online so I feel justified in my personal experience. From the first phone call to a lack of follow up from the office manager, I cannot say anything good about this facility. I was hoping the office manager would have followed up as she said she would, after speaking with the midwife and find out how i wanted to proceed (collect my record, or be offered a second visit where i actually have time to ask a question, be assigned a different provider, etc....) but after several weeks and no call, it solidified my opinion. Even the recording when the call is answered is abrupt and makes you agree to some payment terms before you are "allowed" to continue to a receptionist. I understand payment terms are unpleasant at times, but come on. Time and a place for that or just perhaps use a different recorded voice with a little less emphasis on the money collection. Staff has no bedside manner in any way. To be honest, they all seemed to be miserable and wishing to be anywhere than working there. If that isn't true, perhaps an inservice is warranted on appropriate patient contact?  Provider left the room during the exam to take a phone call in her office and LEFT THE exam room door OPEN. Inexcusable. When she came back to hand me the check out paperwork I tried asking a question but its difficult to do so when the provider is standing half in and half out of the OPEN doorway, with patients and staff up and down the hallway. Horrible experience and I did not feel that the provider cared about me as a patient at all, and it was clear she was scheduled for office apps while on call and I was an inconvenience. The disdain was palpable. No patient should EVER be made to feel that way.

PRO:The staff was very nice to my face during my visit. They, Dr. Greene and Abby at the front desk, made me feel like they were really looking out for me. I was wrong.However, now that I am crying on the phone with the billing staff I am getting some help. The woman looking through my claim is great and she is really helping me understand what the different charges are. I just wish she was there to explain this prior to my procedure. CON:I went in for my annual checkup and to discuss contraception. Dr. Greene and I decided an IUD was the perfect fit, if my insurance covered it. I then spoke with Abby and I was told the IUD was 100% covered. I would just pay my copay of $45. What was not explained to me was that this procedure qualified for a deductible cost through my insurance. I am now stuck with a $1000 bill instead of $45. This should have been explained to me prior to the IUD insertion. I would have chosen a different method and waited until I had the money to do the IUD. I feel taken advantage of by their office. I am a young girl who is just learning how insurance works. I felt this staff saw this as an opportunity. I am very disappointed. FIX IT:They should better explain what insurance does and doesn't cover. Explain the possibility of out-of-pocket cost of deductible cost. If the staff is unsure, at least tell patients to call and check with their insurance themselves. I trusted this office to be honest and forthcoming. Maybe they really did just assume I understood everything... however, I would hope my doctor wouldn't be assuming anything.

Office management is horrible.  Called back to talk to office and never got call back. Finally got a hold of office lady to update my info. Gave all my info over the phone and still had to fill out all the forms again.m! Unfriendly staff members! Had to wait 45 min past my office appointment! I will not be coming back

Every time we come here it's over an hour wait to see the doctor! Nurses are not polite and treat us like an inconvenience. Once we see the doctor they try to rush through the visit so fast we don't get to ask any questions. Terribly disappointed with the service.