Salah Foundation Children's Hospital's Online Review Report Card

I hope to never need to come back to a childrens hospital but if I do this is the place. I literally have no complaints and that’s super rare. Been here for almost 4 days and the care me and my child have been receiving is equivalent to that of a family member. The place is clean the rooms are beautiful even the food is good. But most importantly the staff is EXCEPTIONAL. They deserve so much praise.

Dr Ortiz does not need to work in this department you cannot tell a child what her pain should be need less to say I had to take her else where and the matter was resolved there it makes no sense.Turns out she needed surgery which was done at another hospital just wow

Outrageous experience. I took my 16 yo daughter in for abdominal pain potentially early symptoms of appendicitis and we were treated with extreme stereotypical bias. The staff referred to me as Mommy or Mama even after asked several times to refer to me by name or simply call me Maam. Dr. Ortiz asked my daughter to rate her pain and when she told him her pain was an 810 he replied “No it’s not an 8 if it were an 8 you’d be crying.” I begged him to do some tests and he ordered the bare minimum bloodwork and ultrasound. Although there were several abnormal values on the bloodwork they said she is fine. When questioned they said she has a stomach virus but neglected to explain what it could be. In the same breath they said she likely had Salmonella or Shingella both are bacteria not virus and they stated she’s getting better. she had 8 symptoms of CoVid abdominal pain nausea vomiting muscle pain fatigue severe headache diarrhea that we’re ignored. They refused to give my daughter a CoVid test and told us that she did not have symptoms of Covid they clearly did not follow CDC guidelines for clinical casesymptoms definition. She absolutely had more than 2 of the symptoms identified by the CDC. They did not readily give me the results of the ultrasound and when asked during discharge they simply said “it was normal.” I told them the ultrasonographer indicated that my daughter was constipated and her colon was full of stool so I planned on taking her home and cleaning her out with mag citrate or orine juice and milk of mag. I told them I didn’t understand how her bowel could possibly be full of stool in light of all the diarrhea. They left the room and came back in and stated there’s no stool the colon is full of only gas inability to pass gas was another sign of appendicitis that was ignored her recent urinary hesitancy started last night another sign was justified by dehydration even though my daughter had been drinking 34 16 oz bottles of water daily. They claimed she was dehydrated but did not offer or administer any IV fluids for rehydration even light of our report of diarrhea nausea and vomiting. No antiemetic antibiotic for bacterial infection or any other medication was offered or prescribed. The white nurse spoke to my highly educated daughter as if she were a young child and referred to stool as “caca poopoo poopies and doo doo” and told my daughter she needed to swab my her “boom boom.” My 16 year old daughter is in Early College and has never been spoken to in such a substandard demeaning way by persons in a professional role. All but the registration staff Alexia were consistently condescending and belittling to us in their tone and word choices. In the end Dr. Ortiz impatiently insisted that my daughter is fine and nothing is wrong with her. My daughter was instructed to avoid eating hot fries and takis whatever those are. I explained we eat organic unprocessed food and strictly drink spring water. As with most of my responses including the one stating I’m a nurse of over 20 years when asked if I’m in the healthcare field this one too was met with disbelief and dismissal. Complete social injustice and extreme lack of professionalism throughout. Totally cookiecutter incompetent medicine was practiced at this visit on 2132021. We may have tight curly hair and brown skin but none of the stereo types the staff imposed applied to us. I am 100% certain if we had been Caucasian our experience would have been markedly different more respectful less condescending and profiling and likely more helpful insightful and supportive.The behavior we were subjected to was disgraceful and shameful on their part.When asked what to do if my daughter’s pain and nv persists the resident replied impatiently “Then come back”On the way out I thought the door would automatically open because I heard a click as I approached the door and as I waited for it to open I heard a staff member shouting loudly behind me from a distance “Push Mommy”

I felt comfortable from the moment I arrived. The waiting room had just been cleaned and it looked and smelled sanitized. They took my 14 month old son back within 2 minutes of us sitting down. The man who took his vitals was so kind and tried comforting him he even brought him a cute stuffed bunny He wasn’t interested in it at the time but by the time we left and the rest of the night when we got home he hugged his bunny All the nurses were great the doctor was held up with a trauma and they kept checking on us bringing him popsicles pedialyte and water. The doctor was very helpful and calming. I would take either of my boys back if we need another ER visit.

I just left the children portion of the ER to go to a different hospital. The care they provided well the lack of care that was provided to my daughter was to say the less very disappointing. My daughter is 10 months old. We came in to the ER at about 950 if not earlier. My daughter was very drowsy. She would rub her eyes and just get very drowsy as if she is about to faint. We arrived at are room at 1020 no one has yet to see my daughter. I saw a medical student and ask him for help. He came and said my daughter might have a hair in her eye. Which didnt explain her drowsiness. He left by 1040 still no one . I saw a nurse and asked for help and she told me to wait. I then went to the nurse station she said she will tell the nurse. Still no one. My daughter was not getting better so we got are stuff and proceed to the door. The nurse saw us and said the doctor was coming now. After almost in hour of just waiting. People that came after my daughter were seen. We left and went to plantation hospital. Very disappointing.

Hi love broward health

good hospital

Very competent and very friendly staff. We felt very safe and well taken care off when we had to bring our baby to the ER. All the procedures were fast. We were well informed all the time about what was going to happen. Of course we hope that we do not need to return but in case of emergency we recommend the Salah Foundation children’s Hospital.