Jeffrey Caplan's Online Review Report Card

People, avoid this place with all cost, if you don’t want to suffer from unprofessional doctor. Read the negative reviews they are real. Better pay anything to get to a good doctor than go to this one from insurance and pay more after.

I, at first really appreciated Dr Caplan but when he suggested I do surgeries on both hands at the same time meaning I have no hands left or right for 2 weeks untill stitches come out and I then had major problems because how can one function without your hands both bandaged. Anyway now I might lose a finger because of an infection that got into a stitch. It was all about the money and not caring about me..

I was hospitalized so I didn't get to choose my surgeon. Came back to have pins removed out of thumb. Went through rehab and still had pain. Tried to talk to him twice but he would not return calls. I live in north Carolina so each trip was over 800 miles. Made an appointment and went to his office. He took xrays and found bone chips in the surgery. Advised me to make another appointment and he would make it a simple out patient surgery in the office. Get a referral from my doctor and make another appointment . My doctors office made 4 attempts to fax referral . Their response was they were having phone issues. I told them I would bring a copy and made an appointment. Drove the 800 miles. Went to the office, they had no record of my appointment and he was leaving for the day Stated I needed approval from my insurance company to pay for surgery. LEFT to find another doctor near home. Do not use this guy or his office staff.

****DO NOT GO HERE!*** Save your money & time!!!! This office has the worst customer service! From the billing department to the doctor that supposed to help those in medical needs. I should’ve noticed something was off when The woman in the billing department was talking to the receptionist like crap. The women in the billing department didn’t even charge my insurance correctly and charged me for the services. After asking her to correct it she yelled at me and hung up the phone in my face. I spoke to Dr. Caplan reference to this issue he responded rudely to me as well. Which was very devastating because I was involved in an car accident prior and suffered a broke finger. I came to this office for help and healing. Instead I was belittled and mistreated. Now I have to find another doctor because my finger is still messed up. Mind you, it’s going on 2 months, my insurance still haven’t received the billing. Thanks to you guys for wasting my time and money. ****DO NOT GO HERE!****

I went to see Dr.Caplan because he is a Memorial Healthcare physician. I am a runner and unfortunally I fell and two of my fingers were badly swollen. When I went to see DR. Caplan, he did not want to look at the xrays or report from the walk in center I went to nor did he take any xrays at this practice. He simply touched my hand and said "if your fingers were broken, you would be uncomfortable". He then gave me a wrap for my fingers, no anti inflam meds and said if "if there is no improvement come back and see me" Well needless to say there was no improvement and I went to seek treatment with another doctor. Who did look at my xrays from the walk in center and did take more xrays, gave me anti inflam meds, steroids and ordered physical therapy. I only gave one star because the office staff was friendly and I was able to get an appointment right away.

My husband blew part of his dominant hand off with a firework. He lost his pointer finger a huge chunk of his hand. His middle finger was rebuild and we thought his hand would never work again. After a few surgeries, skin graphs, a year of therapy, severe pain and determination he can write, ride his Harley, hit the bulls eye more than once in a game of darts, and pretty much do anything. Very grateful for Doctor Caplan. His humor 🤣 helped in my husband's recovery as it really has not effected him emotionally either. All staff and him are wonderful. Thank you. Emma

Amazing!!! Dr. Caplan has been my Dr for many years.... Dr Caplan's office staff are very friendly and Efficient... Making appointment's to work around my work schedule is always a breeze.... Dr Caplan's NEW OFFICE @ 3990 Sheridan Street, Suite 103 is beautiful and is just 3 blocks East of his old office.. I would recommend Dr. Caplan to anyone who wants a Dr who really cares👍 .

Nice doctor but I was not happy with the results of the work he did. Definitely disappointed. I wish I had read more reviews before deciding to use him. I would not recommend him unfortunately.

Been my Dr for about 5 years... Dr Caplan is very caring and has great bedside manners... Staff is always friendly.. I would recommend DR. CAPLAN to all my family, friends and YOU...

I would not even give this one star if I could; I went to Dr. Caplan for breast surgery after getting a mastectomy on one side. To begin, he was very unprofessional; he was constantly on his phone with his wife whenever I had a meeting with him. He also asked me if I wanted to have pictures of the work he did, which I said no because this was basically surgery to repair the trauma I dealt with due to breast cancer, however, right before surgery, when I was half out of it, he took a picture of me, and there is no telling what he did after the surgery when I was still under. Also, as for the work done; he told me that in order for my breasts to look more even, I should get the other one enlarged a bit so that it would match the "perkiness" of the other completely fake breast. The other healthy breast now has a large amount of scarring on it from the work he did around the nipple area. Also, when I went into his office to complain after the procedure and was crying in his office because of it, he didn't even seem to care in the slightest. Finally, the procedure he suggested was to just go in and put the implant in on the mastectomy side without trying to stretch the skin or anything first which is usual procedure; the result of that was for 2 days straight afterwards, it literally hurt to breath because of the pressure from the skin being so tight after the surgery. This was an extremely painful experience both mentally and physically for me, and I think it is important to share this information to warn others before considering this type of treatment from him.