Frederick Hauber's Online Review Report Card

Very personal and professional experience. Also found very nice glasses.

I was unsure because of the other reviews but these people are the nicest folks. No Dr Urban, mentioned in other reviews here. Leslie got me seeing so good I can read signs almost a block away way. Ken hooked me us with some frames that fit my fat head. I would recommend to anyone!

I came to his office for what was diagnosed as an retinal detachment (by another MD). He is an idiot and I'm thinking of a class action... He should only work at Walmarts fitting frames and offering mints.

Horrible is the best way to describe this place.. First, Dr Urban was rude and uninformative. This was the first time I have ever seen him and he didn't even introduce himself when meeting me. Hardly said anything to me except that I had a problem with my eye and would need to see a specialist. He is supposed to be a specialist. I told this office before I went there what my problem was and apparently he can't handle that problem. They should have told me that up front and not wasted my time and money. Dr Urban didn't even discuss the problem with me or for that matter say goodbye. He just walked away leaving me wandering why I ever went there. I don't know any more now than when I got there. Second, they dilated my pupils without a numbing agent. Then later put in a numbing agent. So, I got to suffer twice. Third, they didn't send in my prescription to the pharmacy. Lastly, it took way too long to be seen. I had an appointment at 115pm. Didn't see Dr Urban until 245pm.

I went to the Dr today for my very first eye exam and I met with Dr Frederick hauber The whole staff was very nice to me they answered all questions I had and was very friendly I was scared to come here from some of the recent reviews my advice don't judge a book by its cover they are excellent if i could give 10 stars I would. The Dr and receptionist went out there way to find me a specialist and scheduled my appointment for my surgery in June Great customer service team

I went back to the eye doctor after many years of not going. I called probably 10 different office in the area and the ONLY reason I chose to come here was because of the lady who I believe is Dominique. All the other office when I called and expressed my concern kinda just blew me off and told me they couldn't see me for nearly a month. Dominique, when I first called didn't answer the phone and I was prompted to leave a voicemail, in which i did not. I just kept calling down my list. About a minute or two later I got a call back from her. She was extremely nice and took my concerns into consideration. The fact that she called me back sold me. Today many business forget what customer service is all about. Although she was not able to get me in the same day, which was a bit much to ask on my part, she was able to get me in with 48 hours which I found to be very accommodating. Upon my visit, everyone else there was equally as nice and I'm looking forward to getting me new glasses after nearly 8 years without them.

Office drab but staff bright and personable. All three docs highly competent and involved. Do not judge a book by its cover.

Saved my eyes twice. I would be blind now if not for him.

I received my paperwork for an eye appointment with Dr. Urban when I arrived at their office on Main Street and found out that the doctor was on hospital emergency call and appointments were running about 2 hours late. I chose to take this paperwork home to fill out and rescheduled my appointment....then I read their privacy agreement! I spoke with the receptionist over the phone regarding this agreement which includes releasing info to funeral directors, business associates, marketing, etc. She advised me that I HAD to sign that in order to receive medical care. In my book, that is a threat and no medical facility I have ever worked with demanded that I be exposed to that extent. I cancelled my appointment. Approach with caution...

When we entered his office the receptionist was on the phone dealing with personal business. She was taking care of a personal loan and was trying to find out what the payoff of her loan was. She never even turned around to acknowledge our arrival. At that time we were the only patients in the office. We waited for 25 minutes and she continued with her call even after my 91 year old father made his presence known to her. He needed to get some vitamins that he takes. When he tried to pay for them with his credit card the "machine wasn't working." I offered to write a check for him, but he wanted to pay with his credit card because he does not carry cash. He gave the vitamins back and told them he would go to their other office the next day. I had an appointment and finally the receptionist gave me my paperwork. I filled it out and gave it to her along with my insurance card. She then asked me an irrelevant question and I answered it. I then leaned over to my dad (I was about 2 inches from his face) and whispered "she's an idiot". I probably should not have said that, but I was annoyed by this time. While we were waiting other people started to come in and it was getting busy. One of the nurses came out and reprimanded her the receptionist because she had allowed a delivery person to put a box in the hallway area. The nurse very clearly and loudly stated "I told you not to let them put that there several times already." At about 11:40 I was called in for my appointment, and the nurse proceeded to tell me that since I had called the receptionist and idiot, the doctor would not see me unless I apologized to her. At that point I had enough and chose not to see the doctor. I didn't feel that I should have to apologize for their unprofessional office behavior. She also never returned my insurance card to me. Additionally, my parents have been patients of his for over 20 years. I have always thought that he was quite abrupt, but I pushed those feelings aside and chose to make an appointment with him anyway. What a mistake.