Amelia Urgent Care's Online Review Report Card

The staff was rude and extremely slow. We had to fill out several pages of redundant paperwork. We were charged a hefty co-pay when we verified that our insurance provider would cover it. All for a simple Covid test. It took nearly three hours to get two children tested. We won’t be back, and will strongly discourage anyone from ever going there. There are too many other options in this area to deal with the lack of professionalism at Amelia Urgent Care.Todd Robbins

As a brand new patient, the wait was not long and I arrived a half hour early to fill out the necessary paperwork. The staff was very professional and did an exceptional job. I would recommend this location to other Service Members.

Great experience every time our family needs urgent care! Thanks to the nice young lady at the check-in desk . Special thanks to Dr. McDonough and Nurse Patti who provided my son excellent and timely care despite how busy the clinic was on yesterday.

Look for a testing center more specific, "urgent" cares are horrible for job drug testing. The staff is kind.Once again, I forgot to check reviews first. If you're going here for a work drug test, Quest Diagnostics is right next door, use them. Amelia Urgent care is horrible for such a simple process.Well over an hour and still waiting. Of course you come to a place ready to do the test and then you have to dance.

Thanks for providing me with excellent service this has been my second time going to this facility and both time they provided outstanding results. However due to the pandemic I was apprehensive regarding wait time. But I was reassured that my wait time would be limited. I was seen by Mr. Lance Atkinson MD he informed me of my condition and provided additional information for preventive care. He was very patient and took the time provided sound advice. Thanks Dr. Atkinson

I was seen by Nurse Practitioner- Cheryl. She was wonderful. Very thorough and caring and took time to go over everything discussed. I recommend Amelia Urgent Care. Everyone there was very nice. Will definitely go back if needed.

Brought my daughter here for a last minute college physical. My fault for last minute, however I was told the fee was 25.00 on the phone, we get here and its now 75.00. You pay first then wait to be seen. Lady comes out and says she will have to see if someone can do the physical since there isn't a doctor or PA in the building. Had an appointment for tonight with Carespot, but canceled to spend my sons birthday with him tonight. Waiting now to see what happens since we paid first.

This location will not answer their phones for anything. I feel as if my calls are being screened by them. Not happy at all with the service I recieved this time around at all.

Is it possible to give zero stars? THREE trips up there to get my DOT physical done and still haven't gotten one yet. I even called ahead to ask about their hours. I go after work today, they stated I could not get it done after 3 even though they said they are open until 7 and closed at 5!!

THEY WILL LET YOU DIE! DO NOT GO HERE! After being stung by a wasp, yes I am allergic, I took myself to the nearest facility for help. I stood at the counter, my throat continues to swell, I am dizzy and light headed, the attendant finally shows up. With great despair, I explained what happened, she then got up, went to the back, returned and told me they couldn’t help me that I just needed to go around the corner to the hospital. As this point I could barely stand. I again told her I was by myself and asked her why I was being turned away, I NEEDED HELP IMMEDIATELY. After that, everything was a blur! Thankfully, I somehow did manage to get myself to the hospital....don’t remember that part but SHAME ON THIS PLACE! Hindsight, the least they could have done is call an ambulance for me. If I had died....that’s a serious lawsuit!

Made an appointment for 9 got there early waited an hour before going back and waited so far an hour (currently here) in the room. What’s the point in appointments if you make your walk-ins a priority over people who made appointments prior?

They never answer the phone !!!!!!

got an appointment booked for 12:30 p.m they requested be there 15mins early which is normal ... 3 hrs later i am still sitting at the place waiting to be seeing. mind you when they could of giving me a heads up that they are backed up .. they didn't say anything till i went up and asked them . also charged me ahead of being seeing , i made the mistake and let them charge me for my copay with out being seeing as of yet . poor practice!

I do not recommend this facility for you or your family, crazy hidden fees, no expectations set at all.. I recommend going to your next urgent care you will pay less and proper expectations will be set.

I took an employee for a physical exam. The staff was excellent and the exam was very thorough. I would definitely recommend this facility! Great experience...thank you very much.

Took husband here today. No appt. 5 star care! Everyone was very nice and listened to everything we had to say. We never felt rushed. They took x-ray, gave my husband a shot and called in a prescription. We where on our way home in about an hour.Would recommend this place very highly! If needed this is where we will always come when in Jacksonville.

Great experience at AUC. Ed is awesome and super responsive — caring and so willing to help.

Nice staff. Wait was not too long. Got help that I needed and was gone. Will go back again.

had a 10:30 appointment and arrived 10 minutes early as requested... finally got checked in@ 10:40 and was told running around an hour behind... why have an appointment... would not recommend it unless you have all day to waste!

We booked an apt for 0830 and were not even check in until 0845, we were finally called back at 0915 after waiting 45 min. They are always behind and the wait time is terrible even with appointments.