Brown Fertility's Online Review Report Card

My experience with Brown Fertility couldn’t have been better! Dr. Fouad was so sweet the whole time. Both her and dr. Brown have a wonderful bedside manner. I would recommend them to anyone. Allie from scheduling did an amazing job lining everything up for my surgery. Overcoming a few obstacles but getting the job done. Dr. Brown and Fouad were able to reconnect both of my tubes now were just waiting to conceive. Will update when we do!

My experience with Brown Fertility could have been better! Dr. Fouad was so sweet the whole time. Both her and dr. Brown have a wonderful bedside manner. I would recommend them to anyone. Allie from scheduling did an amazing job lining everything up for my surgery. Overcoming a few obstacles but getting the job done. Dr. Brown and Fouad were able to reconnect both of my tubes now were just waiting to conceive. Will update when we do!

Had such a great experience every time we go. The staff is wonderful, and the manager Shelly is so nice and helpful.

I Went to Brown Fertility for an appointment. Shortly thereafter got pregnant on my own, thank you Gina for helping me!

Shelly the operations manager is the best :)

Brown Fertility is AMAZING. Shelly helped us every step of the way and the rest of the staff were so incredible. Highly recommend!

Everything with our last two surrogacy’s have gone SO amazing. I would highly recommend them. Especially Shelly, the manager at Orlando! Made our process so smooth

i just want to share my experience for anyone considering brown fertility or having similar experiences. i have been going here since december 2022. met dr brown and had a great consult and started doing medicated timed intercourse (PCOS only diagnosis). none of them work so we move to IUI. this is where the hell begins. the communication is HORRIBLE. keep in mind i’m using my husbands frozen sperm (he is deployed). my first IUI goes fine but doesn’t work. second IUI and i go in and i’m waiting. i have a GUT FEELING to check with the front desk to make sure it’s my husbands sperm and she goes “wait you’re not using donor sperm?” WHAT?? why the hell would you not check my chart? i tell her no and she RUNS to the back and then comes back and says “okay we’re thawing the right sample now”. are you kidding me?? you almost gave me RANDOM DONOR SPERM? because of pure laziness (and quite frankly malpractice). i then get my IUI and it doesn’t work again. my third and final IUI, i tell them this is it. i’m exhausted mentally, physically, financially and i’m over it. well i see dr brown again and he introduces himself as if we’ve never met and asks what conditions i have, what meds i’m on, etc. HELLO?? WE HAVE MET AND YOUUUU DIAGNOSED ME WITH PCOS. and if you look at my chart you will see what i’m on!! it’s just lazy! well he prescribes go***-F in addition to my other meds and says that the pharmacy will call me to schedule delivery but he wants me to start taking it monday (it’s a saturday). great. sounds good. well saturday and sunday come and go. nothing. so on monday i call Brown and ask. the nurse says it’s on its way. weird considering i never gave an address or payment. but whatever. a few hours pass and nothing so i call again. the second nurse says it’s at the pharmacy and i need to call to schedule delivery. so i call SMP. they don’t have any prescription! so i call Brown again (at this point i’ve spent over 3 hours total on the phone/on hold) and the third nurse actually CHECKS my chart and says “oh it hasn’t been sent over let me personally do that now for you” are you fr?? so the first 2 nurses lied to me? nice!! so finally SMP calls to schedule delivery but surprise surprise Brown didn’t fill out a prior auth so it ended up costing me over $300 when my insurance covers it with a $38 copay. awesome. i finally go in for my IUI and the receptionist says she doesn’t see me on the schedule. excuse me what?? i literally SHOW HER my text confirmation and she ROLLS HER EYES AT ME and says “well it must have been overbooked. we’ll try to squeeze you in” ummm you better because i did my trigger already. third IUI fails and now i’m trying to get my records so i can go FAR FAR AWAY from brown fertility. i sincerely wish everyone the best and remember to advocate for yourself on this journey. it’s hard and brown fertility certainly makes it harder.

Dr. Waldman is the best! It’s been a process but he’s kept my confidence up throughout this process!

Unfortunately I have to give a star to be able to write a review, not even the policy they use that discounts are applied to your bill in exchange for you leaving good reviews, but I felt the obligation to make this comment because the process of getting pregnant is very stressful and tedious and they take it upon themselves to turn you into a number on an invoice or at least make you feel that way and they leave you completely alone after the first steps there is no way to communicate with them the communication system is really lousy so much in this institution like the one located in baymeadows they don't answer you they charge you fees and share your information and you get results and analyzes that have nothing to do with you and then they don't give you an answer and they exonerate themselves from any responsibility I've been trying to communicate with them for 3 days someone who speaks Spanish And unfortunately they don't answer me so they don't answer me because she has to register my phone number it's disrespectful I really never plan to set foot there again I don't know to enter a great demand for all the bad times that They have made me live, think about it if you are looking for this option to start the path of being a mother since this is not the best team to bring such a difficult process to a happy end, blessings